ZANUS FRONT OFFICE — TICKETS & RMA

Support that files itself.

Every call, chat and email can open a ticket or an RMA with the right data already filled in — order, product, issue, photos requested. Off-hours included. Nothing gets lost.

Get started

One flat price · unlimited users · live in weeks, not quarters

Tickets and RMAs attached to the full contact history.

What it does

Created in the conversation

The AI opens the ticket during the call or chat — number, order, issue and priority captured correctly.

RMA flows

Return authorizations follow your rules: eligibility checked, labels and instructions sent automatically.

Human queue, prioritized

Your staff sees only what needs a human, sorted by urgency, with the transcript attached.

Off-hours is where you win

A customer with a broken product at 9 PM gets an answer, a ticket and instructions — not voicemail. That customer stays.

24/7 in up to 40 languages
Status updates sent automatically
Included from the ANSWER plan

Big CRM suites with AI list at up to $550 per user, per month (published prices, Aug 2026) — a 10-person team is ~$66,000 a year in seats, before usage-metered AI on top. Zanus Front Office is one flat price, unlimited users — and this feature is INCLUDED, not an add-on.

Questions, answered

Does it integrate with my helpdesk?

Keep it and sync via API, or retire it — tickets, statuses and history are included.

Support that files itself.

What it does

Off-hours is where you win

Included in ANSWER and above

Questions, answered

See it working on YOUR business — the demo IS the product.