ZANUS FRONT OFFICE — TICKETS & RMA

Support that files itself.

Every call, chat and email can open a ticket or an RMA with the right data already filled in — order, product, issue, photos requested. Off-hours included. Nothing gets lost.

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One flat price · unlimited users · live in weeks, not quarters

The real Tickets menu: tickets and RMAs attached to the full contact history.

What it does

Created in the conversation

The AI opens the ticket during the call or chat — number, order, issue and priority captured correctly.

RMA flows

Return authorizations follow your rules: eligibility checked, labels and instructions sent automatically.

Human queue, prioritized

Your staff sees only what needs a human, sorted by urgency, with the transcript attached.

Inside Tickets & RMA — the real screens

Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.

Off-hours is where you win

A customer with a broken product at 9 PM gets an answer, a ticket and instructions — not voicemail. That customer stays.

24/7 in up to 40 languages
Status updates sent automatically
Included from the ANSWER plan

Included in ANSWER and above

ANSWER ✓SELL ✓CLOSE ✓SCALE ✓

Big CRM suites with AI list at up to $550 per user, per month (published prices, Aug 2026) — a 10-person team is ~$66,000 a year in seats, before usage-metered AI on top. Zanus Front Office is one flat price, unlimited users — and this feature is INCLUDED, not an add-on.

Questions, answered

Does it integrate with my helpdesk?

Keep it and sync via API, or retire it — tickets, statuses and history are included.

See it working on YOUR business — the demo IS the product.

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