AI Tickets for Higher Education. A student services help desk on every channel
AI Tickets is a student services help desk where every call, chat, e-mail and web form becomes a ticket with the whole conversation on it, sorted to the registrar, financial aid, housing or IT. The AI answers general questions from your knowledge when it is sure enough; anything about a student's own record waits for staff, with nothing guessed.
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7 days free · per company, never per seat · nothing to install
Requests
Counters show what needs staff, what the AI answered alone, how fast and what is overdue, with every pending ticket below by channel and priority.
Easy setupSet up everything just by talking to Lisa AISee how ›You“Financial aid tickets: a person always answers, within one working day.”
Lisa“Financial aid tickets will be answered by a person only, and students will be told to expect a reply within one working day. Apply?”
You talk. Lisa sets it up. Applied only on your yes.
How Higher Education use it
A student asks in the chat how to order an official transcript; the AI answers from your registrar page while she is still in the chat.
A caller asks why his financial aid has not arrived; the ticket goes to the aid office for a person, with the call transcript attached.
Two e-mails from the same student about one housing issue are merged into one ticket, with both conversations kept.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Opened from a phone call, a chat, an e-mail or a web form, with the whole conversation and the customer identified
- Nights and weekends: the customer gets a number and a promise, your team gets the ticket in the morning
- The AI answers from your knowledge when it is sure enough; otherwise it proposes the answer and a person sends it
- Pending, manual review, responded and closed; priority, who holds it, Merge and internal notes for your team
Add it to any contact channel — AI Phone, AI Webchat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Tickets does, for every business ›
Works withAI PhoneAI WebchatAI E-mailAI Web FormsAI Returns & Warranty
One queue
Registrar request tracking and one-stop student services
Every channel, one list
Calls, chats, e-mails and web forms open tickets in the same list, each marked with its channel and the office it belongs to.
Priority and ownership
Normal, High or Urgent on every ticket, a colleague chosen with one selector, and internal notes the student never sees.
Gaps turned into answers
A question held for staff again and again becomes a knowledge gap, showing what to teach the AI before the next term starts.
Closed when quiet
A ticket the student has not answered in the days you set closes by itself, so the queue shows only what is still open.
Set-up
Student help desk ticketing set up in 2 minutes
Your channels
Each channel you use, the phone, the website chat, e-mail or web forms, opens tickets from the first day.
Your knowledge
Give Lisa your registrar, aid and housing pages; general questions are answered from what those pages say.
Your office rules
Tell Lisa who answers in each office, how sure the AI must be and the reply-time promise students hear.
A free week
Start the Front Office free for 7 days with no credit card and read every ticket it opened, answered or held.
Questions & answers
AI Tickets for Higher Education: questions & answers
What is a student services help desk?
One list where every question a student sends, by phone, chat, e-mail or form, becomes a ticket for the office that owns it. As one-stop student services software, AI Tickets keeps the whole conversation on each ticket, answers general questions from your knowledge and holds the rest for staff.
Does the AI answer questions about a student's own record?
No. Questions about grades, holds, aid amounts or account balances are held for staff in the office that keeps the record. The AI answers by itself only general questions your knowledge covers, and only above the confidence threshold each office sets.
Can each office have its own rules?
Yes. Each department chooses who answers: the AI alone, the AI proposing and a person sending, or a person. Each sets its own threshold, reply-time promise and signature, and staff can be limited to the tickets of their own departments.
How does transcript request ticketing work?
A request for a transcript from any channel opens a ticket for the registrar with the student's words on it. The AI explains your published ordering steps when it is sure; anything that needs a check of the student's record waits for registrar staff.
Are students told how long they will wait?
Yes. When a ticket opens, the student is told when to expect a reply from that office's hours and promise, four working hours by default, and the confirmation e-mail carries the ticket number. Tickets past the promise are flagged for staff.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Higher Education ›
Easy setup
Answers & books
Sells
Helps your team
Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
She sets up your business in 2 minutes.
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Try it free on your own business — no credit card, per company, never per seat.
Ready to buy? See plans & pricing ›
Or call +1 (954) 736-3939 — the AI answers.