ZANUS FRONT OFFICE FOR HIGHER EDUCATION — AI PHONE
Every campus line answered. From the first ring, in 40 languages.
The AI answers on your menu, in your chosen voices, in up to 40 languages — the admissions line on decision day, the one-stop in add/drop week, forty department numbers, the applicant calling from another time zone at 3 AM. It books visits and advising appointments, states deadlines and policies from your approved information, files transcript and hold requests, and routes “who do I talk to” to the right office with the context whispered in. Hang-ups become call-back lists.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Phone menu: every ring on your number — answered, transferred, transcribed, reviewed.
What it does
The first Monday of term no longer queues on four staff: every student answered at once, in their language, holds explained from your published policy.
The “who do I talk to” caller explains once: the AI finds the office, transfers with the summary whispered in, or takes a message.
Not voicemail at 3 AM: the applicant abroad hears deadlines in their language, books the interview; the international office finds the case filed by morning.
Inside AI Phone — the real screens
Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.
Programmed by talking. Nothing changes without your yes.
Lisa reads your website, interviews you by voice or by chat — only about what the site does not say — writes every department, and tests it with exam calls before the line opens. Afterwards you change anything by telling her: “in Sales, add: we close at noon on Fridays in August.” A rule can carry dates: “the Christmas greeting until December 27.”
- Your website is the first interview — you answer only what it does not say
- Exam calls before the line opens; every real call reviewed afterwards
- She proposes improvements; you say yes or no. Nothing changes without your yes
- Keep your existing number and your existing phones
From your mobile, tell Lisa what to do with the caller on hold
A person who took a call on his mobile presses a key and tells Lisa: “transfer him to Mary”, “take a message”, “send him to voicemail.” The colleague receiving the transfer can say yes, no, voicemail, message, or the name of a department. Callers who drop in the menu are logged as call-back leads with number and path taken.
- Your whole team works from the phones they already have
- The administrator holds the first phone: an extension that rings in the browser, with hold, transfer, consult, a voicemail inbox and the AI beside him
- Every further person who wants a phone of his own inside Front Office is an operator — forwarding a call to someone’s mobile never needs one
- Hang-ups called back automatically — see Auto-Call below for scheduled calls
Auto-Call — the AI calls THEM
Not only answering. From an automated event (a due date, a ready order, tomorrow’s appointment), a scheduled funnel or a list you upload, the AI calls your registered contacts and announces your message — or talks as an agent: answers the question, moves the appointment, confirms, collects the missing detail.
- “Hi Jordan, this is Westfield University Admissions: your enrollment deposit is due Friday to hold your place for the fall.”
- “Hi Maya, this is Westfield University: you are invited to a campus visit. Would Saturday the 8th or the 15th work for you and your family?”
- Triggered by automated events, scheduled funnels or lists
- Announce a message, or act as an agent the student can talk back to
- Call window, attempts, voicemail policy, consent and do-not-call flags — your rules
- Every call transcribed with its outcome; the AI identifies your business at the start
Scheduled Auto-Call comes inside a solution — see pricing. Calling back the hang-ups is part of AI Phone.
When your people are on the call, the AI is in their ear — AI ASSIST
Your operators work with headsets in the phone panel: outbound from to-do lists (yours, or the ones the AI prepares from hang-ups and follow-ups), inbound from the queue. Flip the AI ASSIST toggle and the AI listens to the live conversation and proposes, in real time, what to say — grounded answers in a side panel, each with its knowledge source named. The operator reads and talks — the AI never speaks into the call.
- Outbound from operator to-do lists, inbound from the queue — same panel, same knowledge
- New operators sound experienced on day one; nobody quotes a policy from memory
- Answers appear while the student is still asking — sources shown
- Same knowledge base as every other channel — one truth
- Switch it on only for the calls where you want it
Available on its own — or inside a solution
Questions, answered
Do we keep our phone numbers?
Yes. Every existing number stays — admissions, registrar, one-stop, each department, alumni. Calls route to the AI first, your staff first, or any mix by hour and by line: AI at night and on department lines, staff during hours with AI overflow when the queue builds.
What happens with a distressed student or a safety call?
Your rules decide: transfer to the counseling or campus-safety line with the context whispered in, take a message for the dean of students, or read your approved emergency instructions word for word. The AI never improvises an answer about a student’s welfare, record or standing.
Try it free on your own campus. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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