Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Call Desk for Higher Education. The one-stop desk works its callback queue from a browser.

AI Call Desk gives one-stop, admissions and registrar staff a phone in the browser, calling from the institution's number, and a work queue prepared by the Front Office: counselor callbacks, admits to call before the deposit deadline, students who hung up during add/drop. Each call lands on the student's front-office record as it happens, and the counselor's two dictated lines after hanging up set the next step.

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Zanus AI · AI Call Desk · The work queue on the operators' desk

AI Call Desk — The work queue on the operators' desk, real Zanus AI screen

You talk. Lisa sets it up.

You“Put admits who asked for a counselor at the top of the admissions queue.”

Lisa“Done: admits who asked for a counselor now sit at the top of the admissions queue, with their last conversation attached.”

Any setting, in any module · applied only on your yes

How Higher Education use it

An admissions counselor opens the queue on Monday and calls nine admits who asked for a person over the weekend.

A student worker at the one-stop calls back students who hung up during add/drop, each with the reason captured.

After a call about a housing question, the counselor dictates two lines and a follow-up e-mail is scheduled.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Work queue: who to call, why, from which conversation, prepared by Front Office
Phone in the browser, calling from your company number
The call transcribed into the customer's story as it happens
Two dictated lines after the call → the next step proposed and scheduled
AI Assist on calls available on top: live suggestions from your knowledge while your person talks

Add it to AI Phone or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Call Desk does, for every business ›

Works withAI Phone AI CRM AI Assist on calls AI Quoting AI Booking AI Follow-up

Questions & answers

AI Call Desk for Higher Education: questions & answers

Can admissions counselors call students from a browser?

Yes. AI Call Desk is a browser phone that calls from your institution's number, so counselors can work from any office or from home. Each call is transcribed onto the student's front-office record.

What shows up in the admissions counselor work queue?

Each entry shows the student or family to call, why, and the chat, call or form it came from. Admits who asked for a person, hang-ups and callback requests appear with their context.