AI Assist on calls for Higher Education. Published policy on screen while your student worker talks.
AI Assist on calls shows your staff and student workers suggestions from your knowledge during a live call: the add/drop deadline, the published hold policy, the transfer-credit steps, which office owns a request. The caller only ever hears your staff member, never the AI. Suggestions come only from approved material, so a first-week student worker answers from the same policy as a veteran.
TRY AI ASSIST FREENo credit card · Ready in 2 minutes7 days free · per company, never per seat · nothing to install
You talk. Lisa sets it up.
You“Show student workers the academic calendar and hold policy during calls.”
Lisa“Done: during calls, student workers see suggestions from the academic calendar and your hold policy. Add the office directory too?”
Any setting, in any module · applied only on your yes
How Higher Education use it
A student worker in her first week is asked about the late-withdrawal deadline and sees the published date on screen.
A caller asks which office handles study-abroad credits; the counselor sees the routing rule while still talking.
An admissions counselor fielding a question about deferral sees the published deferral policy before answering.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Live suggestions from your knowledge during a call, on your operator's screen
- Never speaks to the customer, your person stays the voice
Add it to AI Call Desk or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Assist on calls does, for every business ›
Works withAI Call DeskAI PhoneAI TicketsAI QuotingAI Booking
Questions & answers
AI Assist on calls for Higher Education: questions & answers
Does AI Assist talk to students on the call?
No. Suggestions appear only on the screen of the staff member or student worker, and the caller hears that person throughout. Suggestions come from the knowledge you approve for the office.
Can AI Assist show a student's record to the student worker?
No. It suggests answers from your approved knowledge, such as published policies and deadlines. Record access stays in your student information system under your own permissions.
Is AI Call Desk required for AI Assist?
Yes. It runs on calls placed or taken in AI Call Desk, the browser phone used by your one-stop and admissions staff.
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Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Higher Education ›
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Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
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