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LEARNING — FAQ

The questions everyone asks.
The answers we publish.

Everything below is also answered live by the assistant in the corner — which is, itself, the product. Ask it something harder.

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Not here? Ask the chat — it answers with numbers, not "leave your email"

The built-in Help & Support drawer

The same assistant customers get, answering questions about the platform itself.

Product

Questions, answered

What exactly is Zanus Front Office?

An AI system that answers your customers — phone, chat, demos, quotes, bookings, email — 24/7 in up to 40 languages, from YOUR knowledge only, at a flat price with unlimited users.

And Back Office?

The company AI OS for internal work: documents, tasks, projects, procedures, automations and verified answers, in 44 industry editions.

Does the AI invent answers?

No. The claim guard blocks any statement without a source in your knowledge. It offers a human instead, and logs the gap.

Which languages?

English is included; 40 languages are available as professionally built one-time packs — $490 each, 10 for $2,900, all 40 for $7,900.

Price & plans

Questions, answered

How does pricing work?

Every plan includes EVERY module and unlimited users. ANSWER $4,900/yr, SELL $9,900/yr, CLOSE $19,900/yr — each with a one-time startup credit package (10,000 / 25,000 / 75,000 credits). Everything the AI does draws from that one balance: 1 credit = 1¢.

What if we run out of credits?

Refill packs are published (10,000/$95 up to 100,000/$800), never expire, and auto-refill tops up by itself with a monthly cap. At zero the tenant pauses politely — a call in progress is never cut.

Can a bot attack run up our bill?

No — Protection ships on every plan: six daily fuses, session shields and per-demo-link budgets. Abuse degrades politely at a capped, known cost.

Is there a per-seat fee ever?

Never. Unlimited users at five access levels on every plan.

Data, servers & comparisons

Questions, answered

Who owns our data?

You do. Isolated tenant, one-button export in standard formats, and your data never trains anyone else’s model.

Can we run it on our own hardware?

Yes — that is the ladder: the On-Prem Tokens Server generates your own tokens; Private On-Premises AI is the whole working system, owned, air-gap capable. AI Servers →

We use Salesforce / HubSpot — replace or keep?

Keep it. Native sync ships in Connectors: your CRM stays the system of record, Zanus becomes the system of work. Compare us to anything →

How fast can we be live?

Hosted tenants go live in days: script tag, phone forward, knowledge upload, guided wizard. Servers deliver configured in about 3 weeks.

See it working on YOUR business — the demo IS the product.

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