LEARNING — FAQ
The questions everyone asks.
The answers we publish.
Everything below is also answered live by the assistant in the corner — which is, itself, the product. Ask it something harder.
Not here? Ask the chat — it answers with numbers, not "leave your email"
The same assistant customers get, answering questions about the platform itself.
Product
Questions, answered
What exactly is Zanus Front Office?
An AI system that answers your customers — phone, chat, demos, quotes, bookings, email — 24/7 in up to 40 languages, from YOUR knowledge only, at a flat price with your whole team.
And Back Office?
The company AI OS for internal work: documents, tasks, projects, procedures, automations and verified answers, in 53 industry editions.
Does the AI invent answers?
No. The claim guard blocks any statement without a source in your knowledge. It offers a human instead, and logs the gap.
Which languages?
English is included; 40 languages are available as professionally built one-time packs — priced per pack, talk to us.
Price & plans
Questions, answered
How does pricing work?
Per company, never per seat. Each Front Office department is available on its own or inside a solution; every price is live on one page, drawn from Master Control — the price you see is the price you pay. Start with the free trial: 7 days on your own business, no credit card.
Is there a free trial?
Yes — 7 days on your own business, no credit card. Give it your website and ten minutes later your company answers the phone. Keep it or walk away; nothing is charged.
Can a bot attack run up our bill?
No — Protection is part of the Front Office: six daily fuses, session shields and per-demo-link budgets. Abuse degrades politely at a capped, known cost.
Is there a per-seat fee ever?
Never. Your whole team uses it on their own phones at no extra charge; add operators only for the people who run the dashboard.
Data, servers & comparisons
Questions, answered
Who owns our data?
You do. Isolated tenant, one-button export in standard formats, and your data never trains anyone else’s model.
Can we run it on our own hardware?
Yes — that is the ladder: the On-Prem Tokens Server generates your own tokens; Private On-Premises AI is the whole working system, owned, air-gap capable. AI Servers →
We already use a big CRM suite — replace or keep?
Keep it. Native sync ships in Connectors: your CRM stays the system of record, Zanus becomes the system of work. Compare us to anything →
How fast can we be live?
Hosted tenants go live in days: script tag, phone forward, knowledge upload, guided wizard. Servers deliver configured in about 3 weeks.
See it working on YOUR business — the demo IS the product.
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