Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Returns & Warranty. Handles returns.

Runs returns and warranty claims on your own rules.

TRY AI RETURNS FREENo credit card · Ready in 2 minutes

7 days free · per company, never per seat · nothing to install

Zanus AI · AI Returns & Warranty · The pipeline with demo cases in every stage

AI Returns & Warranty — The pipeline with demo cases in every stage, real Zanus AI screen

You talk. Lisa sets it up.

You“12 months warranty, proof of purchase required.”

Lisa“12-month warranty, proof required. Apply?”

Any setting, in any module · applied only on your yes

Return and warranty requests are decided on your own rules, and approved customers get shipping instructions by e-mail. Every case moves through a pipeline you can see, from pending to closed.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Eligibility decided on your rules; instructions e-mailed on approval
A pipeline you can see: pending → arriving → work in progress → awaiting payment → paid → shipped → closed
Repair quotes e-mailed for approval; payment link; the tracking number sent as your person typed it
Status on the customer's record until closed

What makes it different

Warranty decided on the spot

Your warranty rules decide eligibility during the conversation, and the customer hears it.

Tracking never retyped by AI

The tracking number reaches the customer exactly as your person typed it.

"Where is my return?" answered

Lisa answers return status questions on the phone and in chat.

Repair quote with payment link

Customers approve and pay for the repair from one e-mail.

Ticket to return, one click

A support ticket becomes a return with all its facts.

Every stage in view

Seven stages from pending to closed, with overdue cases marked.

See all 8 functions

Every function inside the module

The request in the conversationLisa takes order, product, serial, purchase date and fault; your warranty rules decide eligibility, or the case waits for a person.
ApprovalA person approves or refuses with the reason; on approval the customer gets shipping, packing and return-number instructions by e-mail.
The pipelinePending to closed in seven stages, with time spent in each, an overdue mark and counters per stage.
The repair quoteThe repair quote is e-mailed for approval with a payment link; paid moves the case on, refused returns the unit.
Shipping backYour person types the tracking number and it reaches the customer exactly as typed, never through AI, with the carrier link.
Status on the recordThe case and its stage sit on the contact's story; Lisa answers "where is my return?" by phone and chat.
From a ticketOne click turns a support ticket into a return, keeping its facts and story.
SettingsSet warranty months per product line, proof needed, excluded faults, instruction text, shipping address and quote validity.

Add it to AI Tickets or get it inside a solution · See pricing › · Per company, never per seat.

Works withAI Tickets AI Quoting AI Phone AI Chat

Questions & answers

AI Returns & Warranty: questions & answers

Can AI handle product returns and warranty claims?

Yes. AI Returns & Warranty checks eligibility against your own rules during the conversation, and the customer hears the outcome. Approved customers get the return instructions by e-mail.

How do I set my return and warranty rules?

You tell Lisa in plain words, for example a 12-month warranty, proof of purchase required, water damage not covered and returns shipped to your main warehouse. She reads the rules back before applying them.

Can customers check the status of a return?

Yes. Lisa answers 'where is my return?' on the phone and in the chat, and the status stays on the customer's record until the case closes. Every case moves through seven stages: pending, arriving, work in progress, awaiting payment, paid, shipped and closed.

Can repair quotes and payments be handled too?

Yes. Repair quotes are e-mailed for approval with a payment link, and the tracking number reaches the customer just as your person typed it, without passing through the AI. AI Returns & Warranty needs AI Tickets, and a support ticket becomes a return in one click.