Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Returns & Warranty for Distributors. Returns and warranty claims tracked from approval to close.

AI Returns & Warranty handles the return of unused stock and the warranty claim on a supplier's product. Eligibility is checked against your return rules, such as unopened items inside the return window; on approval, return instructions are e-mailed, and the claim moves through a visible pipeline until it is closed. Restocking and warranty decisions outside your rules stay with your staff.

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Zanus AI · AI Returns & Warranty · The pipeline with demo cases in every stage

AI Returns & Warranty — The pipeline with demo cases in every stage, real Zanus AI screen

You talk. Lisa sets it up.

You“Unopened stock items within 30 days are returnable; everything else goes to the counter manager.”

Lisa“Done: unopened stock items within 30 days are now eligible for return, and every other return goes to the counter manager for a decision.”

Any setting, in any module · applied only on your yes

How Distributors use it

A contractor returns three unopened cases of wire inside the window; the AI confirms eligibility and e-mails the return instructions.

A failed compressor under the manufacturer's warranty is logged with serial number and install date for your warranty desk.

A repair quote for a pressure washer is e-mailed for approval with a payment link, and the tracking number follows when it ships.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Eligibility decided on your rules; instructions e-mailed on approval
A pipeline you can see: pending → arriving → work in progress → awaiting payment → paid → shipped → closed
Repair quotes e-mailed for approval; payment link; the tracking number sent as your person typed it
Status on the customer's record until closed

Add it to AI Tickets or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Returns & Warranty does, for every business ›

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Questions & answers

AI Returns & Warranty for Distributors: questions & answers

Can an AI approve returns for a wholesale distributor?

Only inside the rules you set. A return that meets them, such as an unopened stock item within your window, gets instructions on approval; special-order items, opened goods and warranty claims go to your staff to decide.

Can it handle manufacturer warranty claims?

It files them complete and tracks them. The AI collects the serial number, install date and failure details, and your warranty desk decides with the supplier. The buyer can follow the status until the claim is closed.

Can the buyer track a return or repair?

Yes. Each return moves through stages you can see, from pending and arriving to work in progress, shipped and closed. The tracking number is sent as your staff typed it, and the status stays on the account's record.

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