Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Tickets for Distributors. Customer service ticketing for distributors on every channel

AI Tickets is customer service ticketing for distributors: every call, chat, e-mail and web form about an order becomes a ticket with the whole conversation and the buyer identified, and the AI answers it from your knowledge. When it is not sure enough, the ticket waits for a person and nothing is guessed.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Tickets · Held

Held

The ticket opens with the customer identified, the conversation, and what the AI found and what is missing, the answer box beside it.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Promise an answer within two working hours on the order desk.”

Lisa“Order desk tickets now promise an answer within two working hours instead of four. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Distributors use it

A contractor calls about two cases missing from this morning's delivery; the ticket opens with his company, his reference and the transcript.

A plant buyer mails that a wrong fitting arrived; the reply carries the ticket number, and his answer lands back on it.

A question the AI is not sure about waits in Manual review for your receiving lead, with what the knowledge lacks.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Opened from a phone call, a chat, an e-mail or a web form, with the whole conversation and the customer identified
Nights and weekends: the customer gets a number and a promise, your team gets the ticket in the morning
The AI answers from your knowledge when it is sure enough; otherwise it proposes the answer and a person sends it
Pending, manual review, responded and closed; priority, who holds it, Merge and internal notes for your team

Add it to any contact channel — AI Phone, AI Webchat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Tickets does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Web Forms AI Returns & Warranty

Claims

Help desk for distributors' order problems

One list for every channel

Calls, chats, e-mails and web forms open order problem tickets in the same list, each marked with its channel, its priority and who holds it.

The buyer identified

His contact, his company, his reference, the product he named and his earlier tickets appear before anyone reads a word.

An internal note

A line for the warehouse that the buyer never sees, kept in the ticket's history with every step and who did it.

Knowledge gaps

A question held for a person as many times as you set becomes a gap: the next thing to teach the AI about your lines.

Questions & answers

AI Tickets for Distributors: questions & answers

Does the AI answer tickets by itself?

Per department of your AI help desk for wholesale you choose: the AI alone, the AI proposing and a person sending, or one person. Alone, it answers from your knowledge only when its score reaches the threshold you set; below it, the ticket waits in Manual review.

How are short shipment and wrong part claims handled?

Both short shipment claims and wrong part claims become tickets with the buyer's company, his reference and the conversation as he wrote or said it. Your team decides what to reship or credit, and the answer goes back by e-mail, in the chat or by a call back when he asked for one.

Can the same problem open two tickets?

No. A follow-up in the same call, chat or mail thread goes onto the ticket that thread opened, and two tickets from one buyer about one short ship can be merged, keeping both conversations.

Does the buyer know when to expect the answer?

Yes. The AI tells him from the department's hours, the confirmation e-mail says it too, and a ticket that goes over the promise, four working hours by default, is marked in the list.

When should a ticket become a return?

When the product must come back. A problem that needs an answer stays a ticket; a part that must be returned for a warranty repair runs in AI Returns & Warranty, under the same help desk menu.

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