ZANUS FRONT OFFICE FOR DISTRIBUTORS — RETURNS & CLAIMS

Returns and claims that file themselves — nights and weekends included.

A short shipment reported at 7 PM, a wrong item on the job site, a pallet damaged in transit, a return of unused material, a store disputing an invoice line: the AI identifies the account, files the claim with everything it needs — invoice and PO number, item, quantity, photos requested — routes it to the right desk — counter, warehouse, dispatch, AR, the territory rep — and keeps the customer informed until the credit memo issues.

Start free

Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

The real Tickets menu: tickets and RMAs attached to the full contact history.

What it does

Filed complete, first time

Account, invoice, PO, item, quantity, what exactly happened, photos — captured in the conversation, no callback to ask again.

Routed by your rules

Short ships to the warehouse, damage to dispatch and the carrier claim, returns to the counter with an RGA number, disputes to AR — with transcript.

Status updates sent

The buyer hears when the replacement shipped, when the return was received and when the credit memo was issued — automatically.

Inside Tickets & RMA — the real screens

Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.

Start free — see it on your own distributorship7 days · no credit card · nothing to install. Give it your website and it is yours to test.

Off-hours is where you win

A customer with a broken product at 9 PM gets an answer, a ticket and instructions — not voicemail. That customer stays.

24/7 in up to 40 languages
Status updates sent automatically
Inside a solution — see pricing

Available on its own — or inside a solution

One subscription per company — never per seat. Your whole team uses it, on their own phones, at no extra charge; add operators only for the people who run the dashboard. See pricing → · Try it free 7 days, no credit card →

Software your team operates — or an AI Front Office that does the work? This capability is part of one integrated Front Office: enable it when you need it, and the AI runs it with the rest.

Questions, answered

Does the AI approve returns or issue credits?

Only within the return rules you set — for example, unopened stock items inside the return window. Anything else, and every credit memo, is a person’s decision; the AI files the claim complete and keeps the customer from wondering.

Which solution includes it?

Available on its own or inside a solution. Which solution includes what: see pricing.

Try it free on your own distributorship. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

Start free

VIEW ALL NEXT❯