Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Returns & Warranty for Telecom & Internet Providers. Equipment swaps and returns tracked to the warehouse.

AI Returns & Warranty handles equipment swaps and equipment returns on your rules: a modem that failed, a set-top box to swap, the router a canceled subscriber must send back. Eligibility follows the rules you write, return instructions are e-mailed on approval, the tracking number is sent as typed, never through a model, and the status moves from pending to closed on the record.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Returns & Warranty · The pipeline with demo cases in every stage

AI Returns & Warranty — The pipeline with demo cases in every stage, real Zanus AI screen

You talk. Lisa sets it up.

You“Approve modem swaps automatically after the restart steps fail; set-top box swaps need approval.”

Lisa“Done: modem swaps are now approved automatically once the restart steps have failed; set-top box swaps wait for your approval.”

Any setting, in any module · applied only on your yes

How Telecom & Internet Providers use it

A subscriber's modem keeps rebooting after the approved steps; the swap is approved under your rules and the instructions are e-mailed.

A subscriber who moved away asks how to return the TV box; the AI sends the return instructions and tracks it until it arrives.

Your warehouse marks a returned router as received, and the subscriber's record shows the return closed.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Eligibility decided on your rules; instructions e-mailed on approval
A pipeline you can see: pending → arriving → work in progress → awaiting payment → paid → shipped → closed
Repair quotes e-mailed for approval; payment link; the tracking number sent as your person typed it
Status on the customer's record until closed

Add it to AI Tickets or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Returns & Warranty does, for every business ›

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Questions & answers

AI Returns & Warranty for Telecom & Internet Providers: questions & answers

Can an AI handle modem and router swaps?

Yes. The AI checks swap eligibility against your rules, files the swap, e-mails the instructions once approved and keeps the status on the subscriber's record until it is closed. The tracking number is sent as your team typed it.

Can the AI manage equipment returns after a cancellation?

Yes. Return instructions go out on approval, the returned unit is tracked through your pipeline from pending to arriving to closed, and the subscriber sees where the return stands.