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AI Knowledge for Telecom & Internet Providers. The AI knowledge base for internet providers, outage notices included

AI Knowledge is the AI knowledge base for internet providers that every channel answers from: your website, plan pages, troubleshooting guides and the outage notice your team writes. The AI answers only from it, a sentence it does not support is held back, and each rule carries a test that runs every night.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Knowledge · Rules

Rules

What the AI never says, always says, its scripts, procedures and answers in one table; two rules that clash are paired so your team picks the winner.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Add a rule: never promise when service will be restored.”

Lisa“I'm adding a NEVER rule on restoration times for every channel, with its test question. Approve and deploy?”

You talk. Lisa sets it up. Applied only on your yes.

How Telecom & Internet Providers use it

An outage starts; your supervisor tells Lisa what to say about it, hears it read back and presses APPROVE & DEPLOY.

A NEVER rule keeps every channel from promising a restoration time your team did not write.

Twelve callers asked about a new modem's lights; the question waits under Q&A and gaps until your team answers it once.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

The start: the first questions, answered typed or by talking
The company: identity, locations, hours, departments, people, catalog
The rules: never, always, scripts, procedures, answers and must-ask
The library: catalog, pages, documents, websites, pictures, videos, software
Websites: your site read again every day, new pages added
Auto-Retraining: every conversation reviewed for gaps and lessons
Quality tests: rule tests, approved answers and picture sets every night
The company file: export and import everything the AI knows

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Knowledge does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Chat for your team AI File Cabinet AI Team Training

Outages

Outage notice knowledge base, said once for every channel

Read back before it goes live

Lisa writes the notice where it belongs and reads it back, and APPROVE & DEPLOY is the click that puts it on every channel.

Two rules that clash, paired

When a new notice contradicts an older rule, the two are shown side by side so your team decides which one wins.

Corrections during a test call

A tester says the keyword your team chose, then the correction; when it is a fact it applies within a minute, with a one-click undo.

Quality

Chatbot answers tested nightly, with the proof on screen

Green or red

A test passes when its answer has every word it must and none it must not; a failing one shows the answer that went wrong.

Fix by talking

Next to a red result, say what the answer should be, approve it, and run the test again on the spot.

Lessons from calls

Each night, the calls the review marked become proposed changes on the department's page, at most 20 a day, none live without your yes.

Questions & answers

AI Knowledge for Telecom & Internet Providers: questions & answers

How do we tell the AI about an outage?

Say it to Lisa or type it: the area, what subscribers should do and any time your team decided to give. She reads it back, and nothing goes live before you press APPROVE & DEPLOY; then the phone, chat and e-mail answer from it.

Does the AI read our network monitoring?

No. The AI answers only from this knowledge base for telecom customer support, searched for the department and the channel of the question, and nothing comes from the open web or from your network systems.

What if a subscriber asks something not written down?

The AI says so in your words; the default line says it needs to verify and come back. The question lands under Q&A and gaps with the whole conversation, and once your team answers it, every channel knows it.

How do we know the answers are still right?

Each rule carries a test question, the words its answer must contain and those it must not. It runs every night, green or red, and every question you answered once is replayed daily, so a fix that slips reads rolled back.

Does it keep up with our website?

Scan for new content is set to Daily: new plan or coverage pages join with their pictures and videos, a changed page is read again, and a page that left the site is retired.

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