Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Phone for Telecom & Internet Providers. AI phone support for internet providers, outage spikes included

AI Phone gives you AI phone support for internet providers: every care and sales call answered on the first ring, day and night, in the caller's language. Outage and billing questions are answered from your approved knowledge, calls are routed by reason and language, and each one is written on the subscriber's record with its transcript.

TRY AI PHONE FREENo credit card · Ready in 2 minutes

Ready to buy? See plans & pricing ›

7 days free · per company, never per seat · nothing to install

Or call +1 (954) 736-3939 and hear it answer.

Zanus AI · AI Phone · Forwarded calls

AI phone support for internet providers: calls handed to colleagues with the pickup time kept, real Zanus AI screen

Forwarded calls

When a subscriber needs a person, the AI tells your rep who is calling and why, and the time it took to pick up is kept.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“During a posted outage, read our notice first, then take each report as a ticket.”

Lisa“I'm setting technical support to read your outage notice first and open a ticket for each new report. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Telecom & Internet Providers use it

A fiber cut hits one neighborhood at 3 PM; every caller hears your posted notice and nobody waits in a hold queue.

A caller asks why the bill rose; your billing page explains the ended promotion, and a dispute is routed to billing with the reason.

A shop owner wants business fiber; the call reaches sales in Spanish, and your colleague hears why before it connects.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Keep your number: forward your existing line to your Front Office line and the AI answers immediately, no porting needed. Port the number in when you decide; we handle it with the carrier
A local number in your area, or your own number ported in
Answers on the first ring, 24/7, 365; your business hours only decide when people are reachable
Human-like voice: you choose the voice and the persona per function, greeting, sales, support, booking, callbacks
Receptionist style, no phone menu: the caller just talks in any of 40 languages; the AI detects the language on the first sentence and switches the whole call
Departments you define, sales, support, booking, billing, technical…, each with its own policy: AI first, operator first, or AI only; each with its own AI specialist when no human is free
Directory of your operators with per-day working hours, languages, the nicknames callers use, vacations and temp-worker expiry
Transfers announce the caller and the reason; your person accepts before the call is connected; the call is pulled back before a mobile voicemail can swallow it
Language routing: a Spanish-speaking caller reaches your Spanish-speaking operator first
Hold music with spoken updates; when a person is unavailable the AI says the honest line you wrote for that time of day
Takes messages with the callback number read back and confirmed, delivered to that person's own inbox
Books appointments live from your calendar during the call; captures the e-mail letter by letter; saves the lead
Every fact from your approved knowledge, prices only from your catalog; with no source it says so and offers a person
Robocalls and telemarketers get one polite goodbye and stay away from your team
Off hours your way: full AI service, take-a-message only, or voicemail; holidays and special closures with the message you write
Every call transcribed into the customer's record with a summary; call log with transcripts, exportable; the morning briefing reads it for you

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Phone does, for every business ›

Works withAI Booking AI Calls Teleprompter AI Calls Transcripts AI Quoting AI Tickets AI Returns & Warranty AI CRM Lisa, your AI assistant

On the line

Outage call answering and billing questions, on the first ring

Your notice, not a guess

During an outage the AI reads the wording your team published and goes no further. Change the notice and the very next caller hears the new version.

Routing by reason and language

A caller who wants a faster plan reaches sales, a dead connection reaches technical support and a charge reaches billing, each in the language the caller speaks.

Messages read back

A callback number is read back digit by digit and the message is filed for the right desk, even when the subscriber hangs up right after saying it.

Every call on the record

As an AI answering service for internet providers, it saves each call with its transcript, summary and outcome on the subscriber's record, and the morning briefing lists what came in overnight.

Set-up

An after-hours support line for ISPs in 2 minutes

Forward the care line

Forward the numbers subscribers already call; there is no porting and nothing to install, and the AI picks up from that moment.

Tell Lisa the departments

Sales, technical support, billing and returns, who handles each one and when a person can be reached, all shown to you before and after.

Post the outage notice

Write the notice in your knowledge when an outage starts; the phone, the chat and the e-mail replies all read the same words.

Listen before you decide

Call your own care line, hear it answer, then run it free for 7 days and read the report of every call it took.

Questions & answers

AI Phone for Telecom & Internet Providers: questions & answers

Can an AI answer an internet provider's support line?

Yes. AI Phone picks up your care and sales numbers on the first ring at any hour, answers from the knowledge you approved and routes each caller by reason and language. With no source for an answer, it says so and offers a person or a message.

What happens when an outage floods the phone lines?

Each caller is answered at once instead of joining a hold queue, hears the notice your team posted and can leave a report with the address and symptoms. Analytics then shows those calls by day, outcome and department, and the share the AI handled alone.

Is this an ISP answering service or AI voice agents?

Both, on one number, as AI voice agents for telecom care and sales. Your departments, such as sales, technical support, billing and returns, each answer as an AI voice agent with its own name and voice, from the same knowledge, and pass callers to one another the way colleagues do.

Can urgent business calls reach someone at night?

Yes, when a colleague's hours cover the night. Outside the hours you set, each department gets full AI service, take-a-message or voicemail, and a colleague scheduled for the night is rung on the computer, the phone app or a mobile number, told who is calling and why.

How is AI phone support for an ISP priced?

Per company, never per seat, so every rep and technician shares one subscription. The plans are on the pricing page, and you can run it free for 7 days on your own care line with no credit card.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Telecom & Internet Providers ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.