ZANUS FRONT OFFICE FOR TELECOM, CABLE & INTERNET PROVIDERS
Next-generation AI for Telecom, Cable & Internet Providers. Try it free on your own network. No credit card.
Every subscriber call answered — outage day included. Your care line, finally ahead of the queue. ZANUS AI Front Office for Telecom, Cable & Internet Providers is the AI care line, sales desk and follow-up desk for regional ISPs, cable operators, fiber builders, MVNOs and business connectivity resellers. It answers subscribers on phone, website chat, email and web forms — is service available at my address, what each plan includes, is there an outage, why is my bill higher, how do I set up the router — books installation appointments, files outage reports as trouble tickets, sends restoration updates, quotes business connectivity from your rate card and chases the upgrade. Credits, account changes and anything outside your approved information go to your people. Grounded only in the information your company approves: no source, no claim.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Front Office dashboard: today’s numbers, what needs a person, every menu on the left. In the trial it is yours, with your company in it.
FREE TRIAL · 7 DAYS · NO CREDIT CARD
Give us your website. Ten minutes later, your company answers the phone.
“Give us your website. Ten minutes later Zanus has built a private 7-day sandbox around your company: your knowledge, a phone line that answers as you, your website with Lisa on it, your dashboard with your data. Not old software with an AI button — the AI is the software.”
“No card. No setup fee. Per company, never per seat. You decide after you hear it answer as your company.” One trial per company: a working business website and an e-mail on its domain.
- 1Your website. Lisa reads it and proposes your departments and people; she asks only what the site does not say.
- 2Your sandbox, in ten minutes. A phone line in your area code that answers as you and transfers to your real phones, your website with Lisa on it, your dashboard with your data.
- 3Seven days on your business. Day 1 the first call; day 3 a mail “what your callers asked”; day 7 a report.
- 4Keep it or walk away. Buy any solution on any day and the sandbox becomes the account — same number, same knowledge, nothing redone. Walk away and nothing is charged.
How you start
Three steps, in the order you like. Most people skip straight to the second.
Two minutes. The AI presents the Front Office and answers your questions live — the demo is the product.
Your website, your phone line, your dashboard. No card, nothing to install. Start free
Any solution, on any day of the trial — the sandbox becomes your account. Per company, never per seat. See pricing →
Prefer to own your AI on your own premises? See AI Servers — a separate product. The Front Office above needs no server.
One AI Front Office. Every job your care line and sales desk do today.
The same 31 menus, read through a head of subscriber care’s eyes. Each function below is a page of its own, in your vocabulary — enable what your plan includes, add more as the footprint grows. No integration project before day one. Comparing options? See the comparison →
Every morning: last night’s outage reports, installs booked and moved, bills explained, cancellation requests — and which subscribers need a person today.
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AI PhoneAnswers every call on your menu, in your voices, 24/7 — a hundred outage calls at once, address checks, installs booked, trouble tickets filed, account changes verified by your script or transferred.
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AI Chat & VoiceWebsite chat and voice that answers “is it available at my address”, plans and speeds, self-install steps and outage status — and books the install in the conversation.
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AI AvatarA lifelike face on your site that walks a new subscriber through the router setup or the plan choice — in 40 languages, one tap to a rep.
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AI DemoInteractive explainers: what happens on installation day, how self-install works, what each plan includes — narrated by AI, any hour.
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Address Checks & LeadsAddress checks, business quote requests and fiber pre-registrations worked in minutes — and the pre-registration list worked the week the street is lit.
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Subscriber RecordsThe front-office subscriber record: every call, chat, form, install and trouble ticket in one timeline — the subscriber never repeats the story.
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AI E-mailPlan questions, appointment changes, outage reports and billing questions answered from your approved information; disputes and cancellations routed to the right desk.
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Plans & Business QuotesBusiness connectivity quoted from your real rate card — internet, voice, multi-site — sent as a clean quote, followed up; custom designs to your sales engineer.
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Upgrades & RetentionInstall reminders, post-install check-ins, promotion-expiry notices, upgrade offers, renewal chases and win-backs — on schedule, stopped when a person should call.
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Install AppointmentsInstallation and technician appointments booked in the right window with the address and access details confirmed — reschedules from the reply, freed slots refilled.
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Care-Team TrainingCare and sales reps trained on your plans, promotion rules, verification script and troubleshooting steps — new hires productive in days.
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Trouble TicketsOutage reports, no-service complaints, equipment swaps, billing disputes and move requests filed as tracked tickets, routed to NOC, dispatch or billing — status updates sent.
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Demand & Churn SignalsInstall demand by area, churn signals and upgrade probability from real conversations — each number with the WHY.
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Business & PartnersBusiness accounts, property managers, resellers, agents and partner carriers mapped as organizations — who is renewing, who is expanding, who is going quiet.
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Add AI to what you haveKeep your billing, ticketing, dispatch and CRM systems — the AI does the front-office work and writes the result back.
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ProtectionDaily caps on every AI resource: a script hammering your address checker costs a capped, known amount — subscribers on a storm day still see courtesy.
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What happens to every inquiry — in your network
A call at 9:15 PM when the internet drops, a chat from someone moving in next month, an email from a property manager, a quote form from a three-site business, a reseller asking about lead times. Day or night, in any of 40 languages.
Is your address serviceable, what each plan includes, is there a known outage, how to restart the router, what the first bill looks like — from your approved information only. No source, no claim.
New or existing subscriber, residential or business, which service, which address, how urgent — sales, care, technical, billing, retention — your routing and verification rules applied in the conversation. Account changes clear your script or go to a person.
Book or move the install, file the outage report as a trouble ticket, send the self-install guide, quote the business lines from your rate card, transfer to the rep with the context whispered in, call back the hang-up.
The appointment reminder with the address to confirm, the restoration update, the post-install check-in, the promotion that expires next month, the business quote left unopened, the renewal — on schedule, until done.
Every touch on the subscriber’s front-office record and written back to your systems. Every morning a briefing: what was handled overnight, who is at risk of leaving, who needs a person today.
AI-driven end to end. A person wherever your rules require it. Credits and adjustments, cancellations, anything the verification script does not clear and anything outside your approved information wait for your team; the routine, the AI handles and reports.
One knowledge base feeds every channel
Websites, uploads, pages and articles, Q&A, battle cards, images and videos — you approve it once, and phone, chat, email, demos and quotes all answer from the same verified source. No source, no claim.
40 languages, one bill, a help drawer over every screen
Languages and website translation, billing with plans, top-ups and alerts, onboarding, users & security, and the help drawer that answers from the platform manual — the plumbing that comes with it.
Private by architecture
Your Front Office runs in a private Cloudflare environment dedicated to your company — your own data-processing container, not a shared pool. Your knowledge stays yours: it never trains global models like GPT or Grok, and it is never shared.
- Private data-processing environment per company
- Grounded only in your knowledge
- Claim guard: no source, no claim
- Private environment option: an isolated environment with enterprise-grade security certifications, on request
Auto-Call — the AI calls your subscribers
Not only answering. From an automated event (a due date, a ready order, tomorrow’s appointment), a scheduled funnel or a list, the AI calls your registered contacts and announces your message — or talks as an agent: answers the question, moves the appointment, confirms, collects the missing detail. Call window, attempts, voicemail policy and consent rules are yours; every call is transcribed.
- “Hi Mr. Nguyen, this is Skyline Telecom: your technician is scheduled tomorrow between 1 and 3 for the installation.”
- “Hi Ms. Brooks, this is Skyline Telecom: your plan renews next month. Would you like to keep it, or hear about the options for your usage?”
Scheduled Auto-Call comes inside a solution — see pricing; calling back the hang-ups is part of AI Phone. How it works, in the Phone chapter ›
The same Front Office, by job
The jobs a network names most often — each explained in full: what falls through the cracks today, a day with the AI on the job, every function seen from that job.
Questions, answered
Can the AI change a plan, issue a credit or cancel a service?
Only what your rules allow. It follows the identity-verification script you approve before any account request, files plan changes and cancellations for the desk you name, and explains charges from your approved information — it does not decide credits, waivers or refunds, and it does not promise a restoration time that is not in your published status. Anything the script does not clear, anything contractual or regulated, and any safety issue on a line goes to a person with the context attached.
What happens to subscriber information?
Your Front Office runs on a private data-processing environment dedicated to your company; account details and conversations never train public models and are never shared. Providers whose compliance requires an isolated environment with specific certifications ask for a private environment — available on request.
Does it replace our billing, ticketing or dispatch system?
No. It sits in front of them: the AI answers, books, files and follows up, then writes the result back through Connectors — native calendar sync, webhooks and API. Your billing and business support systems, your ticketing and your dispatch stay the record; your care line stops queuing.
Try it free on your own network. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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