AI Front Office for Telecom & Internet Providers. The AI receptionist for internet providers, outage nights included
Zanus AI is an AI receptionist for internet providers that answers subscribers on the phone, in the website chat, by e-mail and on your forms, day and night, in their own language. It answers from the outage notes and plans in your knowledge base, opens one ticket per case, books installs and hands billing disputes to your team.
TRY IT FREE NOWNo credit card · Ready in 2 minutesReady to buy? See plans & pricing ›
7 days free · per company, never per seat · nothing to install
Easy setup
Answers & books
Sells
Helps your team
You talk. Lisa sets it up.
You“During a posted outage, read our notice first, then take each report as a ticket.”
Lisa“I'm setting technical support to read your outage notice first and open a ticket for each new report. Apply?”
Any setting, in any module · applied only on your yes
Start with the one thing you need. Add more anytime by asking Lisa.
The whole Front Office › · All industries ›
Who reaches you
Who the AI answers for Telecom & Internet Providers
- Subscribers whose connection dropped at 10 PM and want to know if it is only them
- Families moving in next month asking whether you serve their new street
- Households puzzled by a higher bill after a promotional rate ended
- Shops, clinics and offices asking for business fiber, voice lines or a static IP
- Resellers and sales agents checking an order for one of their clients
- Subscribers sending back a modem, a router or a set-top box
The front desk
What an AI receptionist for internet providers handles
The AI receptionist answers every subscriber call, chat, e-mail and form from the same approved knowledge, so no channel tells a different story.
Outage and slow-speed calls
Callers hear the outage notice your team published and nothing beyond it. A subscriber whose problem the notice does not cover gets a ticket with the address and symptoms in their own words.
Billing questions
A bill that went up after a promotional rate ended is explained from your approved billing pages. Disputes, credits and refunds go to your billing team with the conversation attached.
New service and moves
People moving into your footprint ask which plans reach their street. The AI answers from the coverage pages you publish and books the install when the postal code is one you serve.
Installs and technician visits
Fiber installs, repair visits and business site surveys go into free windows of each technician's agenda, with travel time between addresses kept and the confirmation sent at once.
Router and modem trouble
The AI asks what the subscriber already tried, e-mails your restart steps with your own videos, and opens a ticket only when those steps did not bring the connection back.
Business connectivity sales
A request for business fiber, voice seats or a static IP is routed to sales by reason and language, and AI Quoting drafts the quote from your rate card for your yes.
A day at the provider
The moments 24/7 subscriber support for ISPs cannot miss
7 AM, the first move-in call
A family closing on a house asks whether fiber reaches the street. The AI reads your coverage page, books the install for move-in week and e-mails the confirmation.
Noon, a cabinet goes down
Within minutes, call volume from one neighborhood climbs. Every caller is answered on the first ring with the notice you just posted, so there are no missed calls and nobody sits in a hold queue listening to music.
4 PM, the bill questions
The first bill after a promotional rate lands in mailboxes. The AI explains the change from your billing pages and passes callers who dispute it to billing, with the reason written down.
9 PM, a red router light
Your care desk has gone home. The AI walks the subscriber through your restart steps, e-mails them, and leaves a ticket for the morning shift listing everything already tried.
Midnight, a business line down
A restaurant's card terminal runs on your line. Business support lists one colleague whose hours cover the night, and the AI rings that person's mobile, announcing who is calling and why before the call connects.
Saturday, the returns
A subscriber wants to send back a modem that keeps rebooting. The return lands as pending for your team to approve, with the reported fault in the caller's own words.
Real screens
Inside the AI receptionist for internet providers
Real Zanus AI screens with demo data, each one framed for an internet provider's care desk.
Compared
An AI answering service for ISPs, a person or voicemail?
Most providers cover nights and outage spikes with voicemail or an outside call service. Here is what each one does on the calls that decide whether a subscriber stays.
| What an internet provider needs | A person at the front desk | An answering service | Voicemail | Zanus AI |
|---|---|---|---|---|
| A neighborhood outage | One call at a time, the rest on hold | A message slip for each caller | A full mailbox by evening | Every caller answered: on the first ring, with your published notice |
| A bill question at 8 PM | Waits for the morning | Noted for a callback | Left on the tape | Explained from your billing pages: and a dispute handed to your billing team |
| A router that will not connect | Talked through if someone knows the steps | Passed on as a message | No help tonight | Your restart steps first: then one ticket listing what was tried |
| A new install | Booked when a scheduler is free | A request for the office | A callback the next day | Booked into a free window: of the right technician's agenda |
| What reaches your team | What someone typed between calls | A short message | A recording to replay | The whole conversation: with transcript, summary and call history on the subscriber's record |
Guardrails
What the AI hands to your team, and what it never says
Credits, refunds and waived fees
The AI explains a charge from your approved pages and stops there. Every credit, refund or waived fee is a decision for your billing team, filed with the conversation behind it.
Restoration times
It never guesses when service comes back. The only time it states is the one your team wrote in the outage notice, and your next update reaches the following caller.
Account changes and cancellations
A plan change, a move or a cancellation goes to the right department as a ticket or a transfer. Your knowledge decides what the AI may say about the terms, and nothing more.
Downed lines and safety
A cable hanging across a driveway or a damaged pedestal is never a routine ticket. The AI reads the safety wording you approved and transfers the caller to your colleague on call.
Questions with no written answer
When your knowledge holds nothing, the AI says so and offers a person or a message. The question is logged as a gap, so your team writes the answer once for every channel.
Recording stays your choice
Call recording is off until you switch it on; once it is on, callers are told, and you decide how long recordings are kept before they are deleted.
Set-up
An AI receptionist for telecom & internet providers, set up in 2 minutes
Give Lisa your website
Lisa reads your plan, coverage, outage and support pages, then asks who takes which calls, your care hours and the languages your subscribers speak.
Forward your care line
Forward the numbers subscribers already dial, and the AI answers calls from that moment, with no porting and no hardware. A new local number is there if you want one.
Name your departments
Sales, technical support, billing, installs and returns each get a rule: AI only, AI first or your people first, with the hours a person can be reached.
Run it for 7 days
Start the free trial of the AI front office for telecom companies with no credit card, then read every call, chat and ticket it handled for your subscribers before you decide.
Questions & answers
Questions internet providers ask about an AI receptionist
What is an AI receptionist for internet providers?
It is a virtual receptionist for internet service providers that never closes. Zanus AI answers every call, chat, e-mail and form from your subscribers, replies from the knowledge you approved, routes each caller by reason and language, books installs, opens tickets and writes every conversation onto the subscriber's record.
Can AI handle customer service for a telecom company?
Yes, for the questions your knowledge settles: the outages you posted, your plans, a bill that changed, install windows and router restart steps. The AI answers those on every channel at any hour, and disputes, credits and account changes go to your people.
How does AI improve customer service for telecom companies?
Mostly by answering at once. During an outage callers face no hold times, because an AI voice picks up each call on the first ring; a late-night router question gets your restart steps instead of voicemail, and each case reaches your team as one ticket with the whole conversation, so nobody asks the subscriber to repeat it.
What does the AI tell callers during an outage?
Only what your team published in its knowledge for that outage, the same facts every time. It never adds a cause or a restoration time of its own; when you update the notice, the next caller hears the new wording, and a caller whose problem the notice does not cover gets a ticket.
Can the AI tell people whether we serve their address?
It answers from the coverage information you publish on your pages, and AI Booking books installs only in the postal codes you list. An address outside them becomes a callback request for your sales team, never a booked visit.
Does it connect to our billing or network systems?
No. The AI answers from your website, your documents and the rules you write, and your billing and network records stay in your own systems. When a subscriber needs an account looked up or changed, the case goes to your team with the conversation attached.
Can we keep the care number subscribers already know?
Yes. Forward your current lines to the Front Office and the AI picks up from that moment, with no porting. If you later want the number moved in, the port is handled for you, or you can take a new local number in your area.
How much does an AI receptionist for an ISP cost?
It is priced per company, never per seat, so your whole care and sales team shares one subscription. The plans are on the pricing page, and the Front Office runs free for 7 days on your own lines with no credit card.
Which languages can subscribers use?
Forty languages. Each subscriber is answered in their own on the phone, in the chat and by e-mail, while your outage notice, plan pages and restart steps are written once, in the language your team works in.
Will it replace our care team?
No. It is there to answer calls on routine questions, through the night shift and in the overflow when lines are busy, and your people get the cases that need a person: disputes, credits, cancellations, field work and anything your rules reserve for them, each one already written up.
Who decides which calls reach a person?
You do, department by department, in the call handling rules: each one is AI only, AI first or your people first, with the business hours when someone can be reached. A transferred caller is announced: your colleague hears who is calling and why before the call connects.
How long does it take to set up?
2 minutes once your line is forwarded. Lisa reads your website, asks about your departments, care hours and languages, and shows every change before and after, so nothing applies without your yes.
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Ready to buy? See plans & pricing ›
Or call +1 (954) 736-3939 — the AI answers.