ZANUS FRONT OFFICE FOR TELECOM — TROUBLE TICKETS

Trouble tickets that file themselves — nights and weekends included.

A no-service report at 11 PM, a router that keeps dropping, a set-top box that needs a swap, a billing dispute, a business account moving to a new suite, a returned modem nobody can find: the AI identifies the subscriber, files the ticket with everything it needs, routes it to the right team — NOC, dispatch, billing, retention, the partner desk — and keeps the subscriber informed until it is closed.

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Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

The real Tickets menu: tickets and RMAs attached to the full contact history.

What it does

Filed complete, first time

Address, service, symptoms, light status on the equipment, steps already tried, best callback window — captured in the conversation, no callback to ask again.

Routed by your rules

Outage reports to the NOC, on-site faults to dispatch, disputes to billing, cancellations to retention, partner orders to the wholesale desk — with the transcript.

Equipment swaps and returns

Swap eligibility checked against your rules, return instructions and labels sent, the returned unit tracked until it arrives — the subscriber told at each step.

Inside Tickets & RMA — the real screens

Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.

Start free — see it on your own network7 days · no credit card · nothing to install. Give it your website and it is yours to test.

Off-hours is where you win

A subscriber with a broken product at 9 PM gets an answer, a ticket and instructions — not voicemail. That subscriber stays.

24/7 in up to 40 languages
Status updates sent automatically
Inside a solution — see pricing

Available on its own — or inside a solution

One subscription per company — never per seat. Your whole team uses it, on their own phones, at no extra charge; add operators only for the people who run the dashboard. See pricing → · Try it free 7 days, no credit card →

Software your team operates — or an AI Front Office that does the work? This capability is part of one integrated Front Office: enable it when you need it, and the AI runs it with the rest.

Questions, answered

Does the AI grant credits or promise a restoration time?

Neither. It files, routes and informs. Credits are a person’s decision; restoration updates come from the status your team publishes. The AI makes sure the ticket arrives complete and the subscriber is not left wondering.

Which solution includes it?

Available on its own or inside a solution. Which solution includes what: see pricing.

Try it free on your own network. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

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