AI Assist on calls for Telecom & Internet Providers. Promotion rules and restart steps on screen mid-call.
AI Assist on calls puts suggestions from your knowledge on a care or sales rep's screen while they talk: the promotion rules for that plan, the next approved troubleshooting step, the porting steps for a mobile line, the approved retention offers. It never speaks to the subscriber; your rep stays the voice and decides what to say, which helps new reps on a storm night.
TRY AI ASSIST FREENo credit card · Ready in 2 minutes7 days free · per company, never per seat · nothing to install
You talk. Lisa sets it up.
You“Show the approved retention offers when a subscriber mentions cancelling.”
Lisa“Done: when a subscriber mentions cancelling, the rep's screen now shows the retention offers your rules allow for their plan.”
Any setting, in any module · applied only on your yes
How Telecom & Internet Providers use it
A subscriber asks a new rep why the bill went up; the promotion-ending explanation appears on screen while they talk.
During a no-service call, the rep sees your next approved check-the-light step and when to open a ticket instead.
A cancel request comes in; the retention rep sees the offers your rules allow for that plan.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Live suggestions from your knowledge during a call, on your operator's screen
- Never speaks to the customer, your person stays the voice
Add it to AI Call Desk or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Assist on calls does, for every business ›
Works withAI Call DeskAI PhoneAI TicketsAI QuotingAI Booking
Questions & answers
AI Assist on calls for Telecom & Internet Providers: questions & answers
Does AI Assist speak to the subscriber?
No. It never speaks; suggestions appear only on the rep's screen from your approved knowledge, and the rep chooses what to say.
Can AI Assist help with troubleshooting on calls?
Yes, within the steps you approve. The rep sees the next restart or check-the-light step from your guide and the point at which your rules say to open a trouble ticket.
What does AI Assist require?
AI Call Desk. Assist works on the calls your reps make or take from the browser phone, so the Call Desk is switched on first for every rep who should see suggestions.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Telecom & Internet Providers ›
Answers & books
Sells
Helps your team
Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Or call +1 (954) 736-3939 — the AI answers.