Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Webchat for Telecom & Internet Providers. An AI chatbot for telecom customer service, any hour

AI Webchat is an AI chatbot for telecom customer service that answers visitors on your provider site by text or voice, in their language, from your own pages and knowledge only. It explains plans, reads your posted outage notice, gives your restart steps and turns a sales question into a lead or a booked install.

TRY AI WEBCHAT FREENo credit card · Ready in 2 minutes

Ready to buy? See plans & pricing ›

7 days free · per company, never per seat · nothing to install

Zanus AI · AI Webchat · Sessions

Sessions

Chats counted by hour and by country, each with what it produced for your provider: an answer, a lead, a quote request or a ticket.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“When a reply mentions installation, show a button to our install booking page.”

Lisa“I'm adding a keyword button: when a reply mentions installation, a link to your install booking page sits under it. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Telecom & Internet Providers use it

A visitor on the plans page asks which speed suits four people streaming; the AI answers from your plan pages and opens the right one.

A subscriber types that the router light is red; the AI gives your restart steps and, when they fail, the case becomes a ticket.

A visitor asks for a person about a disputed charge; the whole conversation reaches your team as mail or a ticket.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Text and voice in one widget on your site, the visitor types or talks; the AI answers in their language
Knows the page the visitor is on and answers from your pages, files, prices and rules
Shows pictures and product screens while it talks; opens the right page of your site and continues there
Captures the lead with a verified e-mail; books appointments from your live calendar; offers your AI Demo
Your people take over any chat live in one click, with the context, not a transcript to read
Instant barge-in: the visitor interrupts and the AI stops; echo and background noise filtered
Optional AI Avatar: the same assistant with a face that talks
Every conversation on the customer's record; chat analytics per page and topic; sessions exportable
Installs with one line on any site, Shopify, WordPress, custom; the widget is yours to brand

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Webchat does, for every business ›

Works withAI Booking AI Avatar AI Demo AI Quoting AI Tickets AI Returns & Warranty AI CRM

In the chat

An ISP website chatbot for plans, outages and routers

Plan questions

As a telecom chatbot for plan questions, she answers speeds, what each plan includes and how installation works from your own pages, and opens the page that explains it beside her answer.

Outage questions

A visitor asking whether service is down reads the notice your team posted, and one who still has a problem leaves it as a ticket with the conversation.

Router help

Your restart and light-check steps are given in order, and the steps already tried stay in the conversation for whoever picks up the case.

Sales, then a person

A business visitor asking about fiber reaches the sales department's person, and anyone who asks for a human becomes mail for your team or a ticket.

Questions & answers

AI Webchat for Telecom & Internet Providers: questions & answers

Can a chatbot answer telecom customer service questions?

Yes, the ones your knowledge covers: plans, what each includes, posted outage notices, install times and restart steps. Anything it cannot find in your knowledge is never guessed at: your team gets the question, and it is counted as a gap to fill.

Can the chat tell visitors about an outage?

It tells them what your team posted in its knowledge about the outage, in their language, since it is a multilingual telecom chatbot that answers in 40 languages. It does not watch your network itself and never adds a cause or a time the notice does not give.

Can subscribers talk to the chatbot instead of typing?

Yes. With the web voice on, a tap on her picture starts a spoken conversation the visitor can interrupt, and every voice speaks every language. With the voice off, the chat is written only.

How do we add the chatbot to our provider site?

Paste one line of code into your site theme once, and every page gets the widget in your colors and words. From then on, the Website chat page marks it installed and shows when a visitor last opened it.

What does a chatbot for internet service providers cost?

It is priced per company, never per seat or per agent. The plans are on the pricing page, and you can try it free on your own provider website for 7 days.

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