ZANUS FRONT OFFICE FOR TELECOM — CARE-TEAM TRAINING
Care reps trained on your plans and scripts — productive in days.
The same knowledge base that answers subscribers trains your team: current plans and promotions, the verification script, the outage-call script, which troubleshooting steps a rep may walk through and when to open a ticket, retention rules, what to say about a bill. New reps practice real calls with the AI before their first live shift, and a team assistant answers staff questions all day — including internal pages subscribers never see.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Training menu: your training library — built from your knowledge tree.
What it does
Role-play the hard calls — the third outage call, the surprise bill, the business account threatening to leave — with the AI playing the subscriber.
Internal escalation paths, promotion rules, which desk owns which request, technician-area boundaries — answered instantly, never surfaced on public channels.
Change a promotion or a policy once; the phone, the chat and the training answer the new way the same day. No binder that expires.
Inside Team Training — the real screens
Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.
Training and operations share one truth
When you update a price or a policy, the phone AI, the chat, the email AI and the training update together. No stale binders.
- Onboard new hires with AI
- Practice conversations before real subscribers
- Inside a solution — see pricing
Team Assistant: every employee gets a private AI
Each team member receives a personal link by email and gets their own private staff chat — on any device, no dashboard login. It answers from YOUR knowledge base, including staff-only pages the public channels can never surface.
- Personal links, sent and revoked from the dashboard — revoking locks out instantly
- INTERNAL-marked pages: answered here, never on website chat, voice or phone
- Every conversation saved with the TEAM badge and the member’s email
- The tutor and the whisperer are the same brain — one knowledge, everywhere
On the floor, in the truck, at the counter
The Team Assistant page opens on the employee’s own phone — internal procedures, staff pricing and escalation rules answered mid-shift, without a dashboard login or an IT rollout.
- Works on any device — personal link, no install
- Personal links for every team member
- Same claim guard: grounded answers only
Available on its own — or inside a solution
Questions, answered
Does this train technicians too?
It trains anyone on the knowledge you load — care, sales, dispatch, and internal procedures for field technicians if you choose. The AI only teaches what you approve, and internal pages stay internal.
Which solution includes it?
Available on its own or inside a solution. Which solution includes what: see pricing.
Try it free on your own network. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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