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AI Team Training for Telecom & Internet Providers. Customer service training for ISP reps, taught by Lisa

AI Team Training runs customer service training for ISP reps: you write each procedure once as a book, typed or by talking, and Lisa teaches it to a new rep section by section on a personal link, by voice and on screen. He interrupts with questions, takes a spoken test at the end, and the register shows who played which version.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Team Training · Tell me

Tell me

Press Tell me and explain how your care desk does the job; your words become a clear lesson, with a picture, a page or a video beside it.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Invite every new user of the dashboard to the care desk onboarding.”

Lisa“I'm adding the care desk onboarding to New users in the training settings, so every newcomer is invited to it. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Telecom & Internet Providers use it

For outage call training, your senior rep dictates how she handles one, and it becomes a chapter every new hire hears.

A new rep plays the modem troubleshooting book on his phone the night before his first shift and asks what he does not understand.

Your move procedure changes; you edit the book once, invite the care team, and the register shows who played the new version.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Courses generated from your own material
Quizzes and progress per person; transcripts and results exportable
Updated when your knowledge changes

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Team Training does, for every business ›

The books

ISP troubleshooting training, written once by your best rep

Chapters in the order of the job

Greeting, identifying the subscriber, the restart checks, the ticket and the escalation: each procedure becomes chapters with their sections.

Shown while she teaches

Every section can carry a picture of the modem lights, a support page, a video or a document from the File Cabinet.

Versions kept

In SOP training for care reps, every saved book keeps its versions, and the register says which one each trainee played, so an old procedure is never mistaken for the new.

The register

New rep onboarding for internet providers, tracked by name

Who played

The register lists who played, when, whether in full, which version, each question he asked and the session's transcript.

Now or later

After the last chapter Lisa asks now or later; a test left for later reads TEST TO FINISH until the rep takes it.

One reminder, never two

Say remind him to the assistant and one reminder leaves; said twice in the same turn, nothing is sent twice.

Questions & answers

AI Team Training for Telecom & Internet Providers: questions & answers

How do we write a training without a course designer?

Explain it. Type a section or say it to the assistant in the drawer, and it comes back as BEFORE and AFTER in your own words, nothing invented; Review my book then names what is thin before a new rep hears it.

Can a new rep ask questions during the lesson?

At any moment. He interrupts, asks, says repeat or later, and Lisa answers from the book first, then from your internal knowledge; a question neither holds is noted for the trainer under Questions.

How is the rep tested?

At the end Lisa asks the test questions by talking, proposed from each chapter when you saved it and kept by you, and marks each answer against your own lines without telling a wrong answer the line.

Does the rep need a login?

No. His personal link opens the book on any device for seven days, and an expired one asks the trainer for more time, given in one click.

What goes into the HR file?

The attestation PDF with the company's name, the trainee's name, the date, the chapters heard and the test result, and Export CSV on the Results tab once your password is asked.

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