Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Call Desk for Telecom & Internet Providers. Care reps work a prepared call queue in the browser.

AI Call Desk gives care, retention and sales reps a work queue and a phone in the browser that calls from your company number. The queue says who to call and why: the subscriber who said cancel, the business whose install slipped, the third call about the same bill. Every call is transcribed onto the subscriber's record, and two lines dictated after hanging up schedule the follow-up.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Call Desk · The work queue on the operators' desk

AI Call Desk — The work queue on the operators' desk, real Zanus AI screen

You talk. Lisa sets it up.

You“Put cancel mentions from overnight at the top of the retention queue.”

Lisa“Done: anyone who mentioned cancelling overnight now tops the retention queue each morning, with the call summary attached.”

Any setting, in any module · applied only on your yes

How Telecom & Internet Providers use it

The retention rep's morning queue lists subscribers who mentioned cancelling overnight, each with the conversation that raised it.

A care rep calls back a business whose install slipped; the company number shows and the call is transcribed as it happens.

After a call, the rep dictates 'billing review requested, call back Friday' and the follow-up is scheduled.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Work queue: who to call, why, from which conversation, prepared by Front Office
Phone in the browser, calling from your company number
The call transcribed into the customer's story as it happens
Two dictated lines after the call → the next step proposed and scheduled
AI Assist on calls available on top: live suggestions from your knowledge while your person talks

Add it to AI Phone or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Call Desk does, for every business ›

Works withAI Phone AI CRM AI Assist on calls AI Quoting AI Booking AI Follow-up

Questions & answers

AI Call Desk for Telecom & Internet Providers: questions & answers

Can care reps call subscribers from the browser?

Yes. AI Call Desk is a phone in the browser that calls from your company number, so subscribers see your provider calling. Each call is transcribed into the subscriber's story as it happens.

How is the call queue prepared?

Front Office builds it from conversations: callbacks requested, cancel mentions, slipped installs and repeated billing calls. Each item shows the reason and links to the conversation behind it.

Can reps get suggestions during a call?

Yes. Add AI Assist on calls to the care desk, and plan details, promotion rules and your troubleshooting steps appear on the rep's screen while they talk to the subscriber.

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