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AI E-mail for Telecom & Internet Providers. Email support for internet providers, sorted by desk

AI E-mail runs email support for internet providers: every mail to support, billing or sales is read, attached to the subscriber and sorted to its desk, with an answer drafted from your knowledge. Each desk decides whether Lisa sends alone or a person approves, and cancellations or address changes always wait for your team.

TRY AI E-MAIL FREENo credit card · Ready in 2 minutes

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI E-mail · Rule per desk

Email support for internet providers: per desk, Lisa sends or drafts for approval, or a person writes, real Zanus AI screen

Rule per desk

Support might let Lisa send alone while billing keeps a person's approval: each desk picks its rule and its own response time.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Support answers alone; billing and cancellations always wait for a person.”

Lisa“I'm setting Support to Lisa answers and sends, and Billing to Lisa writes and a person approves. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Telecom & Internet Providers use it

A subscriber writes that the connection drops every evening; Lisa drafts your troubleshooting reply on the support desk, ready for one click.

A mail disputes a late fee; billing email triage for ISPs puts it in Needs you on the billing desk with a draft, and nothing leaves alone.

A cancellation notice arrives in Portuguese; it is read to you in English and waits for a person, copied to escalation.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Your own sending domain, set up and warmed for you; replies land in Front Office, not in a personal inbox
Drafts and answers from your approved knowledge, in the customer's language; approve each one or let it send under rules you set
Take over any thread and send from your own address; connect your Google or Microsoft mailbox for personal mail
Every thread on the customer's record; a reply stops any running follow-up and alerts the owner
Templates written from your knowledge; deliverability report, bounces, complaints, engagement
Attachments, quotes and confirmations sent from the same place; nothing typed twice

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI E-mail does, for every business ›

Works withLisa, your AI assistant AI Follow-up AI Quoting AI Booking AI Tickets AI Returns & Warranty

The desks

A shared inbox for telecom support, one desk per department

Support, billing, sales

Each desk has its own address, colour and count of open conversations, so a slow-speed complaint never sits in the sales pile.

A draft on every mail

For most desk mails the AI email replies for subscribers wait in Ready to send; a rep reads one, changes a word, sends, and the next subscriber's mail opens.

Response time per desk

After the hours you set, four by default, an unanswered subscriber mail shows as overdue, counted in working hours or around the clock.

Bulk mail out of the way

Vendor newsletters and system notices leave the desks, read once for a subscriber writing from a mailing tool, who is pulled back for an answer.

Questions & answers

AI E-mail for Telecom & Internet Providers: questions & answers

Can AI answer an internet provider's support e-mail?

Yes, desk by desk. Lisa reads each mail, finds the subscriber and writes the answer from your knowledge in their language. You choose per desk whether she sends it herself or a person approves it first; approval is the default.

What happens to billing disputes and cancellations by e-mail?

They wait for a person. A cancellation or an address change is never carried out by the AI: the thread goes to Needs human with a copy to your escalation inbox, and your team decides.

Can several reps work one ISP support inbox together?

Yes. Every address subscribers write to lands on a desk, a manager assigns threads, a rep takes one over so Lisa stops writing on it, and Overdue shows the mail past the desk's response time.

Do replies go out from our own address?

Yes. Mail sent from here leaves as your own address with your signature and company footer, and lands in its Sent folder. Your current mailbox can be connected whole or forwarded as a copy.

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