AI Returns & Warranty for Customer Service. Returns decided on your rules, tracked to closed.
AI Returns & Warranty takes the return or repair request from the case and checks it against your eligibility rules. On approval, instructions are e-mailed; repair quotes go out for approval with a payment link; tracking numbers are sent as typed, never through a model. The customer and your team follow one pipeline from pending to shipped to closed.
TRY AI RETURNS FREENo credit card · Ready in 2 minutes7 days free · per company, never per seat · nothing to install
You talk. Lisa sets it up.
You“Returns within 30 days with a receipt are approved; everything else goes to Ken.”
Lisa“Done: returns inside 30 days with a receipt now get instructions automatically; all other return and warranty requests wait for Ken. Notify the customer when it ships?”
Any setting, in any module · applied only on your yes
How Customer Service use it
A customer within the 30-day window asks to return a blender; eligibility is checked and the return instructions are e-mailed.
A warranty claim on a two-year-old drill goes to the warranty lead, because your rules require a person to decide.
An out-of-warranty repair gets a quote e-mailed for approval; once paid, the item moves to work in progress.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Eligibility decided on your rules; instructions e-mailed on approval
- A pipeline you can see: pending → arriving → work in progress → awaiting payment → paid → shipped → closed
- Repair quotes e-mailed for approval; payment link; the tracking number sent as your person typed it
- Status on the customer's record until closed
Add it to AI Tickets or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Returns & Warranty does, for every business ›
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Questions & answers
AI Returns & Warranty for Customer Service: questions & answers
Can an AI process product returns?
Yes, on your rules. AI Returns & Warranty checks eligibility against the rules you set, e-mails the instructions on approval and tracks the return from pending to closed. Exceptions wait for a person.
Does the AI decide warranty claims?
Only where your rules decide them. A claim that meets the rules you wrote follows the standard path; anything outside them, or any case you mark for review, is decided by a person.
Can customers see where their return or repair stands?
Yes. The status sits on the customer's record until the case is closed, so phone, chat and e-mail can all answer where it stands: arriving, in repair, awaiting payment or shipped.
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Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Customer Service ›
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Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
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