Winner CES 2026 · ISE 2026 · TMCnet 2026

AI E-mail for Customer Service. An AI email responder for customer service inboxes

AI E-mail is an AI email responder for customer service that reads every message sent to your support address, attaches it to the customer and writes the reply from your knowledge, in the customer's language. Each department decides whether replies leave alone or wait for a person's click.

TRY AI E-MAIL FREENo credit card · Ready in 2 minutes

Ready to buy? See plans & pricing ›

7 days free · per company, never per seat · nothing to install

Zanus AI · AI E-mail · Who answers

Who answers

Each desk has its rule: Lisa answers and sends, Lisa writes and a person approves, or a person writes, with its own response time.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Send order-status replies alone; hold refund and complaint e-mails for approval.”

Lisa“Orders becomes Lisa answers and sends; refunds and complaints stay with Lisa writes and a person approves. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Customer Service use it

A customer e-mails a photo of a cracked handle; the reply asks for the order number, and the thread stays on her record.

A billing complaint arrives on Sunday; Lisa leaves a draft in Needs you so an agent sends it first thing Monday.

A customer writing in German about a login problem receives the reset steps in German, while the agent reads the thread in English.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Your own sending domain, set up and warmed for you; replies land in Front Office, not in a personal inbox
Drafts and answers from your approved knowledge, in the customer's language; approve each one or let it send under rules you set
Take over any thread and send from your own address; connect your Google or Microsoft mailbox for personal mail
Every thread on the customer's record; a reply stops any running follow-up and alerts the owner
Templates written from your knowledge; deliverability report, bounces, complaints, engagement
Attachments, quotes and confirmations sent from the same place; nothing typed twice

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI E-mail does, for every business ›

Works withLisa, your AI assistant AI Follow-up AI Quoting AI Booking AI Tickets AI Returns & Warranty

What it does

Customer service email automation, desk by desk

One desk per department

Support, billing, orders and returns each get a desk with its own address, colour and count of open conversations.

A reply already written

Most messages arrive with AI customer support email replies already waiting in Ready to send; the agent reads the draft, changes a word if needed and moves to the next one.

Only what needs you

Needs you gathers the e-mails that need a person's decision across desks and mailboxes, each with Lisa's proposal beside it.

Bulk mail out of the way

Newsletters and notifications leave the desk after Lisa reads them once for a real customer in disguise, who is pulled back to the desk.

Ready in 2 minutes

Set up your AI email responder for customer service in 2 minutes

Add your support addresses

Add support@ and billing@ with the desk each lands on; your existing mailbox stays as it is and only new mail arrives here.

Connect personal mailboxes

Agents who answer customers from their own address connect it whole or forward a copy, and choose which folders Lisa may read.

Decide who answers

Tell Lisa which desks she answers alone and which wait for a person; every change is shown before and after.

Read a week of replies

Run it free for 7 days and read every answer Lisa prepared, sent or held before you decide.

AI E-mail for Customer Service, trade by trade

By industrySoftware & SaaS Utilities Hardware & Electronics Travel Agencies E-commerce Retail Stores Telecom & Internet Providers Consumer Brands Banks & Credit Unions Law Firms Media Companies Aerospace & Aviation

Questions & answers

AI E-mail for Customer Service: questions & answers

Can an AI answer customer service e-mails?

Yes. Status questions, return steps and how-tos are answered from your knowledge in the language the customer wrote in. Per department you choose: Lisa answers and sends, Lisa writes and a person approves, which is the default, or a person writes.

Which support e-mails does the AI never handle alone?

Cancelling an order or changing an address is never done by the AI: the thread goes to Needs human with a copy to your escalation inbox. An unclear reply gets one polite question, then a person, and an unreadable attachment goes straight to a person.

How do we stop endless back-and-forth with a customer?

Set a reply-loop cap. After the number of AI rounds you choose on one thread, it needs a person and a copy goes to your escalation inbox, so a frustrated customer is not left trading messages with the AI.

Can the whole support team share one inbox?

Yes. With support inbox automation, every address customers write to lands on a desk per department; a manager assigns a thread, an agent takes one over so Lisa stops writing on it, and Overdue shows what passed the response time, four working hours by default.

Do replies come from our own support address?

Yes. Replies go out from your company address with the agent's signature and the company footer under it, and the customer's answer comes back to the same desk and the same contact record.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Customer Service ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.