ZANUS FRONT OFFICE — AI CUSTOMER SERVICE
Next-generation AI for your business. Try it free on your own business. No credit card.
Customer service that answers on the first ring — and files the case itself. ZANUS AI Front Office for Customer Service is the AI service desk of a retailer, a utility, a software company or an insurer. A customer calls about an order, a fault, a bill, a policy, a login. Today the call waits in a queue, the chat sits unanswered after 6 PM, the email is read tomorrow. The AI picks up on phone, website chat, email, web forms and face-to-face avatar, answers from your approved knowledge, opens the case with everything the customer said, routes it to the right desk, sends the status updates and briefs your team every morning. Refunds outside policy, exceptions, complaints and anything touching safety go to a person, the full story on screen. No source, no claim.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Front Office dashboard: today’s numbers, what needs a person, every menu on the left. In the trial it is yours, with your company in it.
FREE TRIAL · 7 DAYS · NO CREDIT CARD
Give us your website. Ten minutes later, your company answers the phone.
“Give us your website. Ten minutes later Zanus has built a private 7-day sandbox around your company: your knowledge, a phone line that answers as you, your website with Lisa on it, your dashboard with your data. Not old software with an AI button — the AI is the software.”
“No card. No setup fee. Per company, never per seat. You decide after you hear it answer as your company.” One trial per company: a working business website and an e-mail on its domain.
- 1Your website. Lisa reads it and proposes your departments and people; she asks only what the site does not say.
- 2Your sandbox, in ten minutes. A phone line in your area code that answers as you and transfers to your real phones, your website with Lisa on it, your dashboard with your data.
- 3Seven days on your business. Day 1 the first call; day 3 a mail “what your callers asked”; day 7 a report.
- 4Keep it or walk away. Buy any solution on any day and the sandbox becomes the account — same number, same knowledge, nothing redone. Walk away and nothing is charged.
How you start
Three steps, in the order you like. Most people skip straight to the second.
Two minutes. The AI presents the Front Office and answers your questions live — the demo is the product.
Your website, your phone line, your dashboard. No card, nothing to install. Start free
Any solution, on any day of the trial — the sandbox becomes your account. Per company, never per seat. See pricing →
Prefer to own your AI on your own premises? See AI Servers — a separate product. The Front Office above needs no server.
One AI Front Office. Every job your service desk does today.
The same 31 menus, read through a service manager’s eyes. Each function below is a page of its own, in the words of customer service — enable what your plan includes, add more when the volume grows. No IT project. Comparing options? See the comparison →
Every morning: last night’s contacts answered, cases opened and closed, status updates sent — and the customers who need a person today, ranked.
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AI PhoneAnswers the service line on your menu, in your voices, 24/7 — gives case status, opens the case, calls hang-ups back, transfers refunds and complaints to your people with the context whispered in.
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AI Chat & VoiceWebsite and app chat that answers “where is my order”, “how do I reset it” and “what is your return window” from your knowledge — and opens the case inside the conversation.
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AI AvatarA lifelike face for customers who would rather talk to someone: it listens, answers from your approved knowledge, and hands over to a person in one tap.
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How-to ExplainersInteractive how-to explainers — set up the device, read the bill, file the claim, return the item — narrated by AI, interrupted with questions, any hour.
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Web Forms & Requests“Contact us”, “report a problem”, return and callback requests answered in minutes and turned into a case or a scheduled callback — consent and opt-out built in.
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Customer RecordsOne customer record across every channel: calls, chats, emails, forms and cases in one timeline — the customer never explains twice.
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Support InboxThe support inbox read, sorted and answered from your approved knowledge; refund disputes, complaints and anything sensitive routed to a person with a draft ready.
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Quotes & UpgradesThe replacement part, the out-of-warranty repair, the upgrade or the plan change quoted from your real catalog — authorized with one click, paid by link.
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Follow-up & NoticesConfirmation, status updates, the “is it really solved?” check, the satisfaction survey and the service notices your customers must receive — on schedule, stopped when a person should call.
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Callbacks & VisitsSpecialist callbacks, technician visits, installation appointments and store or branch visits booked in the conversation — calendars synced, reminders sent.
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Service Team TrainingYour agents trained on your policies, procedures and products, in role-play, before the first live shift — and a team assistant on every shift.
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Cases & ReturnsCases filed complete in the conversation, routed to the right desk, tracked to closure; returns and warranty on your rules — nights and weekends included.
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Volume & Churn RiskContact volume by channel and hour, case backlog and churn risk per customer — computed from real conversations, always with the WHY.
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Accounts & PartnersBusiness accounts, dealers, installers and partner sites mapped as organizations — who opens the cases, whose health score is falling before the account leaves.
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Add AI to what you haveKeep your order system, billing, helpdesk and CRM — the AI does the service work and writes the case, the contact and the status back.
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ProtectionDaily caps on every AI resource: a script hammering your chat during an outage weekend costs a capped, known amount — real customers see courtesy.
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What happens to every inquiry — in your business
A call at 8:05 AM about a late delivery, a chat at 9 PM about a login, an email about a bill, a form reporting a fault, a face-to-face question to the avatar — in any of 40 languages, at any hour.
Policies, how-tos, hours, return windows, case status — from your approved knowledge only. When the answer is not in your knowledge, the AI says so and transfers instead of guessing. No source, no claim.
The AI recognizes the customer, sees the open cases and the history, tags urgency, and knows which requests your rules send to a person — refunds outside policy, exceptions, complaints, anything touching safety.
Opens the case with transcript, summary and priority, routes it to the right desk, starts the return on your rules, books the callback or the technician, transfers with the context whispered in, calls back the hang-up.
The confirmation, then the status updates as the case moves, then the “is it really solved?” check and the satisfaction survey — on the channel the customer used, in their language. A reply alerts a person.
Every contact on the customer’s record. Every morning a briefing: what was solved overnight, which cases are past their promised update, who needs a person today.
AI-driven end to end. A person wherever your rules require it. Refunds outside policy, exceptions, claim decisions, complaints and anything touching safety wait for your people; the routine, the AI handles and reports.
One knowledge base feeds every channel
Websites, uploads, pages and articles, Q&A, battle cards, images and videos — you approve it once, and phone, chat, email, demos and quotes all answer from the same verified source. No source, no claim.
40 languages, one bill, a help drawer over every screen
Languages and website translation, billing with plans, top-ups and alerts, onboarding, users & security, and the help drawer that answers from the platform manual — the plumbing that comes with it.
Private by architecture
Your Front Office runs in a private Cloudflare environment dedicated to your company — your own data-processing container, not a shared pool. Your knowledge stays yours: it never trains global models like GPT or Grok, and it is never shared.
- Private data-processing environment per company
- Grounded only in your knowledge
- Claim guard: no source, no claim
- Private environment option: an isolated environment with enterprise-grade security certifications, on request
Auto-Call — the AI calls your customers
Not only answering. From an automated event (a due date, a ready order, tomorrow’s appointment), a scheduled funnel or a list, the AI calls your registered contacts and announces your message — or talks as an agent: answers the question, moves the appointment, confirms, collects the missing detail. Call window, attempts, voicemail policy and consent rules are yours; every call is transcribed.
- “Hi Jessica, this is Oak & Vine Home: your replacement part shipped today and your case will close once you confirm it arrived.”
- “Hi Marco, this is Skyline Telecom following up on your case: is the connection stable since yesterday’s fix, or should we schedule a technician?”
Scheduled Auto-Call comes inside a solution — see pricing; calling back the hang-ups is part of AI Phone. How it works, in the Phone chapter ›
The same job, in the words of your industry
Businesses that name this job most often — each with its own complete Front Office set, written in its vocabulary.
Questions, answered
Can the AI approve a refund, make an exception or handle a safety issue?
No. It answers from the policies you approve, files the case complete and routes it. A refund outside policy, a goodwill credit, a claim decision, a complaint or anything touching safety — a gas smell, a product hazard, a device fault — is transferred to the person your rules name, with the transcript attached, or handled with the emergency instructions you approved, read word for word. It transfers instead of guessing.
What happens to our customer data?
Your Front Office runs on a private data-processing environment dedicated to your business; your information never trains public models and is never shared. Businesses whose compliance requires an isolated environment with specific certifications ask for a private environment — available on request. Account changes follow the identity checks you set before anything is changed.
Does it replace our helpdesk or CRM?
It can, or it sits in front of them. The AI answers, files and follows up, then writes the case, the contact and the status back through Connectors — native CRM sync, webhooks and API. Many service desks retire the ticketing tool because cases, statuses and history are included; the ones that keep it sync both ways.
Try it free on your own business. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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