ZANUS FRONT OFFICE FOR UTILITIES
Next-generation AI for Power, Gas & Water Utilities. Try it free on your own utility. No credit card.
Every outage call answered. Every service request filed. Your contact center, finally ahead of the storm. ZANUS AI Front Office for Utilities is the AI contact center, service desk and follow-up desk for electric, gas and water utilities, co-ops, municipal utilities and retail energy suppliers. It answers customers on phone, website chat, email and web forms — outage reports and the restoration status you publish, why the bill is higher, payment options, start, stop and transfer of service, rebates and programs — books the technician visit, files the request to the right department and follows up until it is closed. A gas smell or a downed line goes to your emergency line at once; rate and eligibility questions go to your people. Grounded only in the tariffs, programs and policies your utility approves: no source, no claim.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Front Office dashboard: today’s numbers, what needs a person, every menu on the left. In the trial it is yours, with your company in it.
FREE TRIAL · 7 DAYS · NO CREDIT CARD
Give us your website. Ten minutes later, your company answers the phone.
“Give us your website. Ten minutes later Zanus has built a private 7-day sandbox around your company: your knowledge, a phone line that answers as you, your website with Lisa on it, your dashboard with your data. Not old software with an AI button — the AI is the software.”
“No card. No setup fee. Per company, never per seat. You decide after you hear it answer as your company.” One trial per company: a working business website and an e-mail on its domain.
- 1Your website. Lisa reads it and proposes your departments and people; she asks only what the site does not say.
- 2Your sandbox, in ten minutes. A phone line in your area code that answers as you and transfers to your real phones, your website with Lisa on it, your dashboard with your data.
- 3Seven days on your business. Day 1 the first call; day 3 a mail “what your callers asked”; day 7 a report.
- 4Keep it or walk away. Buy any solution on any day and the sandbox becomes the account — same number, same knowledge, nothing redone. Walk away and nothing is charged.
How you start
Three steps, in the order you like. Most people skip straight to the second.
Two minutes. The AI presents the Front Office and answers your questions live — the demo is the product.
Your website, your phone line, your dashboard. No card, nothing to install. Start free
Any solution, on any day of the trial — the sandbox becomes your account. Per company, never per seat. See pricing →
Prefer to own your AI on your own premises? See AI Servers — a separate product. The Front Office above needs no server.
One AI Front Office. Every job your contact center does today.
The same 31 menus, read through a customer-service director’s eyes. Each function below is a page of its own, in your vocabulary — enable what your plan includes, add more when the territory grows. No IT project. Comparing options? See the comparison →
Every morning: last night’s outage reports, service starts, payment questions and appointment changes — and which customers need a person today.
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AI PhoneAnswers every call on your numbers, in your voices, 24/7 — takes the outage report, explains the bill, books the meter visit, files the request; emergencies transferred at once.
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AI Chat & VoiceWebsite chat and voice that answers “when will my power be back”, “how do I start service” and “am I eligible for the rebate” from your approved pages — and files the request in the conversation.
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AI AvatarA lifelike face that greets customers on your site, explains how to read the bill or apply for a program, in 40 languages — for the customers who will not use the portal.
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Program ExplainersInteractive program explainers: how the heat-pump rebate works, what time-of-use means, what happens at a meter exchange — narrated by AI, any hour, with live questions.
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Start/Stop & Web FormsStart, stop and transfer requests, landlord agreements, rebate applications and contact forms worked in minutes — from form to confirmed move date.
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Customer RecordsThe front-office customer record: every call, chat, form and request in one timeline per customer and service address. Not the CIS — the conversation record.
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AI E-mailBilling questions, move requests, rebate paperwork and contractor emails answered from your approved information; disputes and disconnect notices routed to a person.
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Service Quotes & OffersService quotes and offers from your approved fee schedules and rate sheets — line extensions, meter sets, protection plans, supply offers — sent clean, followed up.
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Notices & OutreachOutage updates, appointment reminders, payment-due notices, program nudges and renewal reminders — on schedule, in the customer’s language, stopped when a person should call.
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Technician VisitsTechnician visits booked into real windows — meter set, exchange, inspection, pilot relight, reconnect — reminded, rescheduled from the message, crew calendars synced.
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Contact-Center TrainingNew customer service reps trained on your tariffs, programs, scripts and emergency procedures — and a floor assistant that answers staff questions all shift.
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Service RequestsOutage reports, high-bill inquiries, streetlight outs, pressure complaints and move requests filed as tracked service requests, routed to the right department, updated until closed.
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Demand & Volume ForecastContact volume, appointment demand, program enrollment and quote acceptance forecast from real conversations — always with the WHY.
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Key Accounts & PartnersKey accounts, builders, property managers, contractors and municipalities mapped as organizations — who asked what, which relationship is going quiet.
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Add AI to what you haveKeep your CIS, billing, outage management and scheduling systems — the AI works the request and writes it back.
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ProtectionDaily caps on every AI resource: a storm-day surge or a script hammering your outage form costs a capped, known amount — customers see courtesy.
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What happens to every inquiry — in your utility
A call at 5:50 AM after the storm, a chat from a tenant moving in Friday, an email from a contractor about a rebate, a web form to stop service — a homeowner, a landlord, a key account, a caseworker. Day or night, in any of 40 languages.
The restoration status you published, how to read the bill, payment options, how to start service, what the rebate covers, when the crew is due — from your approved tariffs, programs and policies only. No source, no claim.
Which service address, existing or new customer, outage or billing or field work, how urgent — billing, field service, engineering, programs, key accounts — your routing rules applied in the conversation. Anything that smells like gas or sounds like a downed line goes to your emergency line immediately.
File the outage report, start or stop the service request with the move date, book the technician visit, send the application link, transfer to billing with the context whispered in, call back the hang-up.
The outage update when you post it, the appointment reminder, the payment-due notice, the half-finished rebate application, the renewal before the switch date, the service request left open — on schedule, until done.
Every touch on the customer’s front-office record, by service address. Every morning a briefing: what was handled overnight, which neighborhoods called, who needs a person today.
AI-driven end to end. A person wherever your rules require it. Every emergency, every rate or eligibility decision and anything outside your approved information waits for your staff; the routine, the AI handles and reports.
One knowledge base feeds every channel
Websites, uploads, pages and articles, Q&A, battle cards, images and videos — you approve it once, and phone, chat, email, demos and quotes all answer from the same verified source. No source, no claim.
40 languages, one bill, a help drawer over every screen
Languages and website translation, billing with plans, top-ups and alerts, onboarding, users & security, and the help drawer that answers from the platform manual — the plumbing that comes with it.
Private by architecture
Your Front Office runs in a private Cloudflare environment dedicated to your company — your own data-processing container, not a shared pool. Your knowledge stays yours: it never trains global models like GPT or Grok, and it is never shared.
- Private data-processing environment per company
- Grounded only in your knowledge
- Claim guard: no source, no claim
- Private environment option: an isolated environment with enterprise-grade security certifications, on request
Auto-Call — the AI calls your customers
Not only answering. From an automated event (a due date, a ready order, tomorrow’s appointment), a scheduled funnel or a list, the AI calls your registered contacts and announces your message — or talks as an agent: answers the question, moves the appointment, confirms, collects the missing detail. Call window, attempts, voicemail policy and consent rules are yours; every call is transcribed.
- “Hi Mr. Patel, this is Fairview Water: a planned service interruption is scheduled Tuesday from 9 to noon in your area.”
- “Hi Ms. Green, this is Fairview Power: your account has a past-due balance. Would you like to pay now or set up a payment arrangement?”
Scheduled Auto-Call comes inside a solution — see pricing; calling back the hang-ups is part of AI Phone. How it works, in the Phone chapter ›
The same Front Office, by job
The jobs a utility names most often — each explained in full: what falls through the cracks today, a day with the AI on the job, every function seen from that job.
Questions, answered
What does the AI do with a gas smell or a downed line?
It does not assess it. Your approved emergency instructions are read word for word — leave the building, call 911 and the emergency line — and the call is transferred to your emergency line at once when your rules say so. The same for a water main break, a sparking transformer or a carbon monoxide alarm. For everything else the AI answers only from the tariffs, programs and policies you approve; it does not tell a customer which rate plan to choose, decide a payment arrangement outside your written policy, or invent a restoration time. No source, no claim.
What happens to customer information?
Your Front Office runs on a private data-processing environment dedicated to your utility; your information never trains public models and is never shared. Utilities whose compliance requires an isolated environment with specific certifications ask for a private environment — available on request.
Does it replace our CIS or billing system?
No. It sits in front of them: the AI answers, files, books and follows up, then writes requests, appointments and contacts back through Connectors — native calendar sync, webhooks and API. Accounts, meters and bills stay in your CIS; your outage management system stays the outage record; the phones stop ringing unanswered.
Try it free on your own utility. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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