AI Team Assistant for Utilities. Your reps ask the AI instead of the supervisor.
AI Team Assistant answers your staff from internal documents customers never see: storm-mode procedures, which department owns a sewer backup, the landlord agreement process, the escalation path for a medical-baseline request, today's call script. Every answer shows its source, so reps learn where each procedure lives.
TRY AI TEAM ASSISTANT FREENo credit card · Ready in 2 minutes7 days free · per company, never per seat · nothing to install
You talk. Lisa sets it up.
You“Load our internal storm-mode manual for staff only, never for customers.”
Lisa“Done: the storm-mode manual is loaded as internal-only knowledge; staff can ask about it, customers never see it. Add the billing procedures too?”
Any setting, in any module · applied only on your yes
How Utilities use it
A rep asks which desk handles a streetlight out on a state highway and gets the routing rule with the page it came from.
During storm mode, staff ask what today's approved hold message says and get the version operations posted this morning.
A billing clerk asks how to process a landlord revert-to-owner agreement and gets the steps from the internal procedure.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- An internal assistant for your staff, procedures, prices, policies
- Internal-only knowledge, kept out of everything customers see
- Answers with the source, so people learn where things are
Available on its own or inside a solution · See pricing › · Per company, never per seat.
Everything AI Team Assistant does, for every business ›
Works withAI File CabinetLisa, your AI assistant
Questions & answers
AI Team Assistant for Utilities: questions & answers
Can utility staff ask an AI about internal procedures?
Yes. AI Team Assistant answers from internal documents you load, such as storm procedures, routing rules and billing steps, and shows the source for each answer. That knowledge is never shown to customers.
Is internal utility knowledge kept away from the public chat?
Yes. Internal-only material answers staff and never appears in the phone, chat or e-mail replies customers receive. Public answers come only from what you approved for customers.
Who keeps the internal procedures up to date?
Your team does, by replacing the document; the assistant answers from the new version right away. Each answer cites its source, so an outdated page is easy to spot.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Utilities ›
Answers & books
Sells
Helps your team
Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Or call +1 (954) 736-3939 — the AI answers.