AI Assist on calls for Utilities. Tariff and program answers on the rep's screen, live.
AI Assist on calls follows the conversation while your rep talks and shows suggestions from your approved knowledge on screen: the budget-billing rules, the documents a landlord agreement needs, the criteria of the payment-assistance program, the next step of the disconnection policy. It never speaks to the customer, and decisions about arrangements or eligibility stay with the rep and your policy.
TRY AI ASSIST FREENo credit card · Ready in 2 minutes7 days free · per company, never per seat · nothing to install
You talk. Lisa sets it up.
You“Suggest the payment-assistance programs whenever a caller mentions trouble paying.”
Lisa“Done: when a caller mentions trouble paying, the rep's screen shows your assistance programs and how to apply. Include budget billing too?”
Any setting, in any module · applied only on your yes
How Utilities use it
During a high-bill call, the rep sees the re-read process and the seasonal usage explanation your billing team approved.
A caseworker calls about a family's shutoff notice; the screen shows the assistance programs your utility lists and how to apply.
A new rep on a meter-exchange call gets the access and safety questions the field team needs answered before the visit.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Live suggestions from your knowledge during a call, on your operator's screen
- Never speaks to the customer, your person stays the voice
Add it to AI Call Desk or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Assist on calls does, for every business ›
Works withAI Call DeskAI PhoneAI TicketsAI QuotingAI Booking
Questions & answers
AI Assist on calls for Utilities: questions & answers
What does AI Assist do on a utility customer service call?
It suggests answers on the rep's screen from your approved tariffs, programs and procedures while the call runs. The customer hears only the rep; the AI never speaks.
Can the AI decide a payment arrangement during the call?
No. It shows the rep what your written policy says, and the rep makes and records the decision. Anything outside the policy follows your escalation path.
Does AI Assist help new reps during storm season?
Yes. New and temporary reps see the approved outage wording, the restoration status you published and the emergency transfer steps on screen while they talk, so they can answer without putting the customer on hold to ask a supervisor.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Utilities ›
Answers & books
Sells
Helps your team
Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
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