Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Call Desk for Utilities. A work queue and browser phone for your reps.

AI Call Desk gives your customer service reps a work queue prepared by the Front Office and a phone in the browser that calls from your utility's number: the storm-queue hang-ups to call back, the customer facing disconnection who asked for a person, the builder waiting on an answer. Each call is transcribed onto the customer record as it happens.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Call Desk · The work queue on the operators' desk

AI Call Desk — The work queue on the operators' desk, real Zanus AI screen

You talk. Lisa sets it up.

You“Put every customer who asked for a supervisor at the top of the reps' queue.”

Lisa“Done: callers who asked for a supervisor now sit at the top of the work queue, with the reason and transcript. Assign them to team leads?”

Any setting, in any module · applied only on your yes

How Utilities use it

After a storm, the queue lists every abandoned caller with the address they gave, and reps call back from the browser.

A rep finishes a call about a payment arrangement and dictates two lines; the follow-up call is scheduled for the agreed date.

Storm-season temporary staff work from home with only a browser, calling customers from the utility's main number.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Work queue: who to call, why, from which conversation, prepared by Front Office
Phone in the browser, calling from your company number
The call transcribed into the customer's story as it happens
Two dictated lines after the call → the next step proposed and scheduled
AI Assist on calls available on top: live suggestions from your knowledge while your person talks

Add it to AI Phone or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Call Desk does, for every business ›

Works withAI Phone AI CRM AI Assist on calls AI Quoting AI Booking AI Follow-up

Questions & answers

AI Call Desk for Utilities: questions & answers

Can utility customer service reps make calls from a browser?

Yes. AI Call Desk puts a phone in the browser that calls from your utility's number, so reps and storm-season temporary staff need no desk phone. Each call is transcribed into the customer's record while it happens.

What is in the reps' work queue?

Who to call, why, and which conversation the call came from, prepared by the Front Office. Typical entries are abandoned calls, customers who asked for a person and requests the AI routed to a rep.

Does the utility call desk work with AI Assist?

Yes. AI Assist on calls can run on top, putting suggestions from your approved tariffs and policies on the rep's screen during the call while the rep stays the voice.

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