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AI Team Training for Utilities. Utility customer service training your best rep explains once

AI Team Training turns utility customer service training into books your best rep explains once: how to read a bill with a customer, how a move is taken, what to say during an outage. Lisa teaches each new hire by voice and on screen, chapter by chapter, answers their questions from the book and ends with a spoken test.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Team Training · Invite new reps

Invite new reps

Invite new reps by e-mail with a deadline, and reminders go out until they finish, so the supervisor never chases a training.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Every new user gets the billing basics and phone etiquette books.”

Lisa“Training settings, New users: Billing basics and Phone etiquette sent to every new dashboard user, with reminders until done. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Utilities use it

A new rep starts Monday; on Sunday evening she receives the billing and move-in books and plays them on her phone.

During the outage chapter a trainee interrupts to ask what to tell a caller about restoration times, and Lisa answers from the book.

When the shut-off notice rule changes, the supervisor edits the book once, and the register shows who played the new version.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Courses generated from your own material
Quizzes and progress per person; transcripts and results exportable
Updated when your knowledge changes

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Team Training does, for every business ›

Books of the job

Training for new utility reps, taught by voice

Explain it once

Write a book in chapters and sections, or dictate it to the assistant; the book changes only after your yes.

A link, no login

Each trainee plays the book on a personal link that lasts seven days, on any device, with no dashboard account, which suits procedure training for utility field staff in the truck.

A spoken test

At the end Lisa asks the test questions aloud and marks each answer against your own lines, then reads back what was missed.

Reminded until done

People invited with a deadline are reminded until they finish, so no supervisor has to chase a training.

Set-up

Start utility employee onboarding in 2 minutes

Your first book

Pick a procedure, such as taking a move-in call, and explain it by talking; Lisa turns it into chapters.

Show while she teaches

Link a picture, a web page or a video to each section, then preview what the trainee will see.

Invite the new hires

Invite by e-mail with a deadline, or choose the books every new dashboard user receives.

Read the register

Run it free for 7 days and read who played, what they asked and how the test went.

Questions & answers

AI Team Training for Utilities: questions & answers

How does utility customer service training work here?

For SOP training for utilities, your best rep explains a procedure once, by typing or talking, and it becomes a book of chapters. Each new hire plays it on a personal link; Lisa teaches it by voice and on screen, answers questions from the book and ends with a spoken test.

Can trainees ask questions during a lesson?

Yes, at any moment. They interrupt, ask, or say repeat or later. Every answer comes from the book first, then from your internal knowledge, never a guess; a question the book does not answer is noted for you under Questions.

What records does HR get?

The register shows who played which book and version, in full or not, the questions asked and the test result. The attestation PDF carries the trainee's name, the date, the chapters heard and the result, and results export as a CSV file.

What happens when a procedure changes?

Change the book once, save, and invite the staff it concerns. Every saved book keeps its versions, and the register says which version each trainee played, so the old rule is never confused with the new one.

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