Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Knowledge for Utilities. An AI knowledge base for utilities that never guesses

AI Knowledge is the AI knowledge base for utilities behind every answer your AI gives: your website, your documents, your rules and your fee list in one tree. The phone, the chat and the e-mail answer only from it, a question it cannot answer is never guessed, and each rule carries its own test, run every night.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Knowledge · Rule tests

Rule tests

Each rule asks its own question every night and checks the answer, so a rule about outages or bills that stops working shows red.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Add a rule: never tell a customer what a future bill will be.”

Lisa“New NEVER rule, every channel: no estimate of a future bill; its test asks about next month's bill and checks no amount is given. Deploy?”

You talk. Lisa sets it up. Applied only on your yes.

How Utilities use it

You add a rule: never promise a restoration time; its test asks about an outage every night and turns red if a time is given.

The rates page changes on your website; the daily scan reads it again, and the old wording stops answering customers.

A caller asks about a program the knowledge does not cover; Lisa says she will verify and come back, and the question waits under Q&A and gaps.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

The start: the first questions, answered typed or by talking
The company: identity, locations, hours, departments, people, catalog
The rules: never, always, scripts, procedures, answers and must-ask
The library: catalog, pages, documents, websites, pictures, videos, software
Websites: your site read again every day, new pages added
Auto-Retraining: every conversation reviewed for gaps and lessons
Quality tests: rule tests, approved answers and picture sets every night
The company file: export and import everything the AI knows

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Knowledge does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Chat for your team AI File Cabinet AI Team Training

Grounded answers

Utility knowledge base software with guards

One tree

The company facts, the rules, the library of pages and documents, and the quality tests, each a branch you can open and read.

The order of truth

Your written answers and rule corrections first, then documents, then website pages, and the newer of two pages first.

Nothing live before your click

Lisa writes the proposal where it belongs and you press APPROVE & DEPLOY; nothing reaches a customer before it.

Reviewed every 30 minutes

New conversations are read for contradictions, gaps and lessons, each with its evidence and a proposed fix for you.

Set-up

Build a customer service knowledge base for utilities in 2 minutes

Point it at your site

Give the website once; its pages, pictures and videos are read, then scanned again every day.

Answer the start questions

What you do, what the AI must never say or promise: typed or spoken, each answer becomes a rule or a fact.

Upload your documents

Add policies and program guides of up to 25 MB each, read topic by topic.

Watch the tests

Run it free for 7 days and read the nightly tests, green or red, before you decide.

Questions & answers

AI Knowledge for Utilities: questions & answers

What is an AI knowledge base for a utility?

The one place your AI answers from: your website pages, your documents, your rules and your fee list, in one tree. The phone, the chat and the e-mail search it by meaning, in the customer's words, so it serves as the chatbot knowledge base for utilities too, and nothing comes from the open web.

What happens when the answer is not written down?

It is never guessed. With AI grounding for utility answers, a sentence your knowledge does not support is held back, Lisa says she needs to verify and come back, and the question lands under Q&A and gaps for you to answer once, for every channel.

How do we know the AI still answers right?

Each rule carries a test question, the words the answer must contain and the words it must not. Tests run every night, green or red, and Run now replays one on the spot after a change.

What if two of our rules contradict each other?

They are shown side by side with the reason. Edit one, or keep both and say which one wins, so the AI is never left to choose between two of your rules.

Does it follow changes to our website?

Yes. With Scan for new content set to Daily, each new page arrives with its pictures and videos, a changed page is read again and a page gone from the site is retired. Untick any page the AI must not use.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Utilities ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.