ZANUS FRONT OFFICE FOR UTILITIES — AI AVATAR
Your utility greets customers face to face — online.
The AI Avatar is a lifelike presenter built into your Front Office: it welcomes visitors to your website, explains how to read the bill, how to start service and how a program works, speaks with real voice in up to 40 languages, and files the request. Not a video. A live conversation with a lifelike AI presenter your customers can see — for the older customer and the non-English household who will never log into the portal.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
Live on a customer’s site: Lisa answering face-to-face — grounded pricing answer, one tap to a human.
What it does
A face that walks a new tenant through starting service, or a worried customer through the payment-help options you approved — patiently, in their language.
“Connect me with a customer service rep” is always there. The avatar hands over with the transcript attached; emergencies go straight to your emergency line.
Name, face, voice and backdrop — your lobby, your colors, your municipal seal — configured at your Done-for-You AI Launch.
Inside AI Avatar — the real screens
Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.
Next-generation chat, face to face
The chat window becomes a conversation face to face: your AI presenter speaks, listens with barge-in, and shows what it explains — while every word stays grounded in your approved knowledge.
- Real-time speech with barge-in — “speak naturally, interrupt anytime”
- Text, voice, or face-to-face: the visitor chooses
- One tap to a human: “Connect me with a customer service rep” is always there
- Claim guard: no source, no claim — now with a face
Your demos get a presenter
The flagship AI Demo gains a human presence: the avatar delivers your approved storyline eye-to-eye, answers live questions from your knowledge, and books the meeting at the end. Viewers toggle the face with a USE AVATAR control — on a slow connection the voice continues seamlessly.
- Narrates the exact pitch you approved
- Live Q&A mid-demo, then resumes the script
- Delivered ~2 minutes after the form fill, any hour
- See AI Demo — the flagship →
A presenter persona, tailored to your brand
At your Done-for-You AI Launch you configure the persona your customers meet: name, portrait, backdrop — your office photo, brand color or a transparent stage — and where it appears (sales conversations only, or every chat). Voices are configurable per department.
- Name, face, voice and backdrop set at launch
- Backdrop: office photo, brand color, your own image
- Appears where YOU decide — sales chats only, or everywhere
- Per-department voices included
Available on its own — or inside a solution
Questions, answered
Will customers think it is a real person?
It introduces itself as your utility’s AI assistant. The face makes the conversation easier for older customers and for the languages your contact center does not staff at night — it never pretends to be an employee.
Which solution includes it?
Available on its own or inside a solution. Which solution includes what: see pricing.
Try it free on your own utility. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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