Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Avatar for Utilities. An AI avatar for utility websites that talks

AI Avatar is an AI avatar for utility websites: a face in your chat whose lips follow her voice, answering customers by voice or text in their language from your own pages. It suits customers who would rather hear the bill explained than read a help page, and it hands them to the right department's person.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Avatar · A face in the chat

A face in the chat

Her face sits above the conversation and every answer comes from your own pages, so a bill question gets your wording, spoken aloud.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Show the face in the chat, but not on the payment pages.”

Lisa“Face on in the chat, lips following her voice. Payment pages: your webmaster adds data-avatar off to the widget line there. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Utilities use it

An older customer taps the face and asks where the due date is on her bill; the avatar explains it and opens your bill-reading page.

A Vietnamese-speaking family asks the multilingual AI avatar for utilities how budget billing works and hears your approved explanation in Vietnamese.

A visitor ready to start service is handed to the service desk's person; the face, the name and the voice change together.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

A talking avatar in the chat widget, same knowledge, same voice, same record
Presents your pages and pictures while it talks
The face of your company on the site, in 40 languages

Add it to AI Webchat or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Avatar does, for every business ›

Works withAI Webchat Lisa, your AI assistant

A face in the chat

A talking avatar for utility customer service

Tap to talk

A tap on her picture starts the voice of this interactive avatar for utilities; the customer can interrupt her like a person, or type a question in the box below her face.

She shows while she talks

When she explains the bill or the start-service steps, she opens that page and holds up your pictures when the customer asks to see them.

One person per department

Lisa opens the chat and hands over to the billing or service person; the face, the name and the voice change together, so the customer knows who answers.

Only where you want it

Pages that must stay without a face keep the plain chat, and the website lock keeps her voice and face on your own pages only.

Set-up

Give your utility chat a face in 2 minutes

Pick who speaks

Keep Lisa or cast one person per department: a name, a face from the ten looks and one of the thirteen voices.

Preview the pair

Preview opens the face speaking with that voice, as customers will see and hear it; adjust the pace or the tone.

Switch the face on

Tick show a face in the chat, choose how it moves and the backdrop, then try the chat yourself as a visitor.

Run it a week

Run it free for 7 days and read every session she held with your customers, with what each one produced.

Questions & answers

AI Avatar for Utilities: questions & answers

Does a utility website need a talking avatar?

It helps the customers who avoid help pages and portals. As an AI video assistant for utility websites, the avatar explains a bill, a move or a program out loud, opens the page it talks about and answers in the customer's language, from the same knowledge as the chat.

Can a customer reach a person from the avatar?

Yes. She hands the visitor to the right department's person, and a request for a human lands in your team's queue with the conversation. When she does not know an answer, she says so instead of guessing.

What does the avatar do if a visitor describes a gas leak?

The same as the chat: your rule makes her give your emergency number at once and tell the visitor to call it. She does not judge the danger and does not promise that a crew is coming.

Does the avatar need AI Webchat?

Yes. AI Avatar puts a face on the chat of your utility's website. The same names, voices and faces can then speak on the phone and in the e-mail signature, set from one place in Settings.

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