ZANUS FRONT OFFICE FOR UTILITIES — AI CHAT & VOICE

Website chat that files the request — not a deflection bot.

Customers ask the website what they would ask a rep: when will my power be back, why is my bill higher, how do I start service on Friday, do I qualify for the heat-pump rebate, when is my meter appointment. The AI answers from your approved information, in text or real voice, in 40 languages — and files the request or books the visit right there. An emergency is handed to your emergency line when your rules say so.

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Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

Chat — every website conversation, live and past

The real Chat menu: every conversation lands in the same dashboard as calls and emails.

What it does

Answers what customers actually ask

Restoration status you published, payment options, move-in steps, rebate criteria, the outage-map link, office hours — from your pages and documents only, not the portal.

Files in the conversation

Outage report with the address, service start with the move date, high-bill inquiry to billing, meter visit into a real window. No “call us tomorrow”.

Grounded answers only

The claim guard blocks any statement without a source in your knowledge. No guessing at restoration times, balances or eligibility — those go to a person.

Inside AI Chat — the real screens

Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.

Start free — see it on your own utility7 days · no credit card · nothing to install. Give it your website and it is yours to test.

It closes, then hands over clean

The chat gives product answers, runs the demo, builds the quote and books the meeting. Your staff only handles the "needs human" queue.

Full funnel in the chat window
Instant handover with full transcript
Auto dark / light theme, your branding

Available on its own — or inside a solution

One subscription per company — never per seat. Your whole team uses it, on their own phones, at no extra charge; add operators only for the people who run the dashboard. See pricing → · Try it free 7 days, no credit card →

Software your team operates — or an AI Front Office that does the work? This capability is part of one integrated Front Office: enable it when you need it, and the AI runs it with the rest.

Questions, answered

Can the chat see a customer’s account or usage?

It works on the front-office record — contact details, service addresses stated, conversations, requests — and your approved public information. Account balances, meter data and bills stay in your CIS; where you expose them through Connectors under your rules, the AI can relay them, otherwise it files the question for your billing team.

How does it handle someone who smells gas?

Your approved emergency text appears at once — leave the building, call 911 and your emergency line — and the conversation is handed to a person on duty if your rules say so. The AI never assesses danger or gives safety guidance beyond the instructions you approved.

Try it free on your own utility. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

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