ZANUS FRONT OFFICE FOR UTILITIES — SERVICE REQUESTS

Service requests that file themselves — nights and weekends included.

An outage report at 11 PM, a high-bill inquiry after the first winter bill, a streetlight out on a school route, low pressure on a whole street, a landlord stopping service on three units, a contractor asking where a rebate stands: the AI identifies the customer and the service address, files the request complete, routes it to the right department — field service, billing, engineering, programs, key accounts — and keeps the customer informed until it is closed.

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Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

The real Tickets menu: tickets and RMAs attached to the full contact history.

What it does

Filed complete, first time

Customer, service address, meter or pole number when given, what is wrong and since when — captured in the conversation, no callback to ask again.

Routed by your rules

Outages to field service or your outage system, high bills to billing, pressure complaints to water operations, rebate status to programs — with the transcript.

Status updates sent

The customer hears when the crew was dispatched, the re-read was done or the rebate was approved — automatically, in their language.

Inside Tickets & RMA — the real screens

Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.

Start free — see it on your own utility7 days · no credit card · nothing to install. Give it your website and it is yours to test.

Off-hours is where you win

A customer with a broken product at 9 PM gets an answer, a ticket and instructions — not voicemail. That customer stays.

24/7 in up to 40 languages
Status updates sent automatically
Inside a solution — see pricing

Available on its own — or inside a solution

One subscription per company — never per seat. Your whole team uses it, on their own phones, at no extra charge; add operators only for the people who run the dashboard. See pricing → · Try it free 7 days, no credit card →

Software your team operates — or an AI Front Office that does the work? This capability is part of one integrated Front Office: enable it when you need it, and the AI runs it with the rest.

Questions, answered

Does the AI decide arrangements, adjustments or restoration times?

Never. It files, routes and informs. Every payment arrangement outside policy, bill adjustment, disconnection, reconnection or eligibility decision is a person’s, and restoration estimates come only from what your operations team publishes; the AI makes sure the request arrives complete and the customer is not left wondering.

Which solution includes it?

Available on its own or inside a solution. Which solution includes what: see pricing.

Try it free on your own utility. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

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