AI Tickets for Utilities. Utility customer service AI with a ticket for every request
AI Tickets is utility customer service AI that turns every call, chat, e-mail and web form into a ticket with the whole conversation on it: a billing question, a missed garbage pickup, a damaged cart, a streetlight out. The AI answers from your knowledge when it is sure enough; below the score you set, the ticket waits for a person.
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7 days free · per company, never per seat · nothing to install
AI score
Every pending ticket carries the AI's score, so requests it is unsure about wait for a person instead of getting a guessed answer.
Easy setupSet up everything just by talking to Lisa AISee how ›You“Billing tickets always wait for a person; trash and recycling questions the AI may answer.”
Lisa“Billing department: the AI proposes, a person sends. Solid waste: the AI answers alone when its score reaches 80. Apply?”
You talk. Lisa sets it up. Applied only on your yes.
How Utilities use it
A town resident reports a missed recycling pickup; with AI ticketing for municipal utilities the ticket opens and the call's transcript lands on it a minute later.
A customer asks by e-mail why her meter reading was estimated; the AI answers from your billing page, with the ticket number in the subject.
A question about a payment arrangement scores below your bar; it waits in Manual review for your billing rep, with nothing guessed.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Opened from a phone call, a chat, an e-mail or a web form, with the whole conversation and the customer identified
- Nights and weekends: the customer gets a number and a promise, your team gets the ticket in the morning
- The AI answers from your knowledge when it is sure enough; otherwise it proposes the answer and a person sends it
- Pending, manual review, responded and closed; priority, who holds it, Merge and internal notes for your team
Add it to any contact channel — AI Phone, AI Webchat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Tickets does, for every business ›
Works withAI PhoneAI WebchatAI E-mailAI Web FormsAI Returns & Warranty
Every request
A help desk for utility companies, fed by every channel
One list, every channel
Calls, chats, e-mails and web forms open tickets in one list, each marked with its channel and its priority.
The customer identified
The contact, the reference and the earlier tickets appear before anyone reads a word, so a repeat complaint is seen as one.
One conversation, one ticket
When the same call, chat or mail thread asks again, the request joins the ticket it opened instead of a duplicate.
Knowledge gaps
A question held for a person as many times as you set becomes a knowledge gap: the next thing to teach the AI.
Set-up
Set up a ticketing system for utilities in 2 minutes
Your channels
Each channel you use, AI Phone, AI Webchat, AI E-mail or AI Web Forms, opens tickets from the first day.
Who answers
Per department, choose the AI alone, the AI proposing and a person sending, or a person.
How sure it must be
Set the score below which the AI never sends, and the reply-time promise each department makes.
A week of tickets
Start your free trial of the Front Office, 7 days with no credit card, and read every ticket it handled.
Questions & answers
AI Tickets for Utilities: questions & answers
What is utility customer service AI?
AI that does the first work on customer requests: it reads the call, chat, e-mail or form, finds the answer in your knowledge and replies, or holds the request for a person. In AI Tickets every request is a ticket with the whole conversation, so nothing is lost between channels.
Which utility requests become tickets?
Anything that needs a follow-up: a billing question, a missed pickup, a damaged cart, a streetlight out, a meter question or a complaint. A gas smell or a downed line is never left as a ticket; the caller is transferred to your people at once.
Does the AI decide billing disputes or payment arrangements?
No. Set the billing department to the AI proposing and a person sending, and every answer waits for your rep. Below the score you set the AI never sends, so a dispute or an arrangement stays a person's decision.
Are customers told when to expect an answer?
Yes. The AI tells them from the department's hours, the confirmation e-mail says it too, and utility service request tracking marks a ticket past the promise in the list. The promise is 4 working hours by default.
Does the AI learn from our reps' answers?
After a person answers, the page asks whether the answer was for this customer only or for the knowledge. An answer sent to the knowledge waits in Auto-Retraining for your review before the AI uses it.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Utilities ›
Easy setup
Answers & books
Sells
Helps your team
Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
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Try it free on your own business — no credit card, per company, never per seat.
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Or call +1 (954) 736-3939 — the AI answers.