AI Booking for Utilities. Service appointment scheduling for utilities, by any channel
AI Booking is service appointment scheduling for utilities: meter sets, meter exchanges, service inspections and pilot relights booked into free windows of your crews' agendas, from a call, the website chat, a web form or your booking page. Only addresses in the postal codes you serve are booked, with travel time kept between visits.
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7 days free · per company, never per seat · nothing to install
Crew agendas
Each technician keeps their own agenda and hours, so a meter exchange is offered only when the right person is free in that area.
Easy setupSet up everything just by talking to Lisa AISee how ›You“Meter exchanges hold four hours on the agenda, weekdays only; relights also Saturday morning.”
Lisa“Meter exchange: each booking holds four hours, Monday to Friday. Pilot relight: weekdays plus Saturday from 8 to noon. Apply?”
You talk. Lisa sets it up. Applied only on your yes.
How Utilities use it
A builder calls for a meter set on a finished house; the AI books the first free window your metering crew has in that postal code.
A homeowner asks in the chat at 10 PM for a gas pilot relight and books Thursday morning, with the gate code noted for the technician.
An address outside your service territory asks for an inspection; it becomes a callback for your office, never a booking.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Booking inside the phone call, the chat, the e-mail and the form, plus a booking page
- By service and location: the AI offers the menu, then only the free slots of your live calendar
- Google / Outlook calendar connect; availability rules; buffers
- Confirmation and calendar invite e-mailed automatically; reminders; reschedule by reply
- Field visits with travel time; several providers with their own calendars
Add it to any contact channel — AI Phone, AI Webchat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Booking does, for every business ›
Works withAI PhoneAI WebchatAI E-mailAI Web FormsLisa, your AI assistant
Field visits
Meter appointment scheduling from every channel
Free windows only
The AI offers only windows that are really open: the service's hours, visits already booked, closures, holidays and the busy times of the work calendar you connect.
Your service territory
In field visit scheduling for water utilities, the postal codes you serve are kept per service, so a meter set requested outside your territory becomes a callback request for the office instead of a booking.
Questions before the visit
Gate code, a dog in the yard, where the meter sits, who will be home: the questions you set for each service are asked before the window is held.
No-shows and reschedules
After the grace period a missed visit is marked NO-SHOW and one polite re-book message goes out. A rescheduled visit tells the customer the new window by text or e-mail.
Set-up
Set up technician visit booking for utilities in 2 minutes
Name your visit types
Tell Lisa your visits: meter set, meter exchange, inspection, relight. She proposes the length, the window and the minimum notice for each one.
Crews and territory
Add your technicians as providers or your crews as units, with the postal codes each one covers and the travel time between addresses.
Connect the crews' calendar
Connect the work calendar your crews already use, so its busy times are read every few minutes and never offered to a customer.
Watch it book
Run it free for 7 days and read every field visit it booked, confirmed and moved before you decide to keep it.
Questions & answers
AI Booking for Utilities: questions & answers
Can customers book a utility service visit without calling the office?
Yes. They book on the phone with the AI, in the website chat, from a web form or through online booking for utility service visits on your booking page, all into the same agenda. Only free windows are offered, and nothing enters the book until the customer is verified by phone number, texted code or e-mail.
Which visits belong in a utility's booking agenda?
Planned work: meter sets, meter exchanges, service inspections, pilot relights and account visits. A gas smell, a downed line or a main break never goes through booking; it is an emergency, and the caller is transferred to your people.
Does it keep travel time between field visits?
Yes. For work at the customer's address the AI asks where the job is first, keeps the postal codes you serve and the travel time you set between visits, and turns an address outside the area into a callback request.
Do customers get a reminder before the visit?
Yes. Your customer is confirmed straight away and reminded by text, e-mail or both, as many hours ahead as you choose. A customer who cannot be home answers the reminder to cancel or ask for another time, and the window opens for someone else.
Can each crew or technician keep its own hours?
Yes. Each provider has the services they serve, where, and their own hours, and one technician's vacation blocks only that person. A service run by several crews can count each crew as a unit, so a slot with two meter crews takes two bookings.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Utilities ›
Easy setup
Answers & books
Sells
Helps your team
Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Ready to buy? See plans & pricing ›
Or call +1 (954) 736-3939 — the AI answers.