ZANUS FRONT OFFICE FOR BANKING & CREDIT UNIONS
Next-generation AI for Banking & Credit Unions. Try it free on your own institution. No credit card.
Every member call answered. Every request filed. Your branch phone, finally off the teller line. ZANUS AI Front Office for Banking & Credit Unions is the AI receptionist, member-service line and follow-up desk for community banks, credit unions and regional banks. It answers members and customers on phone, website chat, email and web forms — hours and ATMs, what to bring to open an account, who is eligible to join, published rates and fees, how a loan proceeds — books the loan officer or notary at the right branch, files the lost card and the dispute intake, chases the missing pay stub, and follows up the member who asked about the CD rate. No financial advice, no account access, no applicant-specific rate: those go to your people, with the transcript. Grounded only in the information your institution approves: no source, no claim.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Front Office dashboard: today’s numbers, what needs a person, every menu on the left. In the trial it is yours, with your company in it.
FREE TRIAL · 7 DAYS · NO CREDIT CARD
Give us your website. Ten minutes later, your company answers the phone.
“Give us your website. Ten minutes later Zanus has built a private 7-day sandbox around your company: your knowledge, a phone line that answers as you, your website with Lisa on it, your dashboard with your data. Not old software with an AI button — the AI is the software.”
“No card. No setup fee. Per company, never per seat. You decide after you hear it answer as your company.” One trial per company: a working business website and an e-mail on its domain.
- 1Your website. Lisa reads it and proposes your departments and people; she asks only what the site does not say.
- 2Your sandbox, in ten minutes. A phone line in your area code that answers as you and transfers to your real phones, your website with Lisa on it, your dashboard with your data.
- 3Seven days on your business. Day 1 the first call; day 3 a mail “what your callers asked”; day 7 a report.
- 4Keep it or walk away. Buy any solution on any day and the sandbox becomes the account — same number, same knowledge, nothing redone. Walk away and nothing is charged.
How you start
Three steps, in the order you like. Most people skip straight to the second.
Two minutes. The AI presents the Front Office and answers your questions live — the demo is the product.
Your website, your phone line, your dashboard. No card, nothing to install. Start free
Any solution, on any day of the trial — the sandbox becomes your account. Per company, never per seat. See pricing →
Prefer to own your AI on your own premises? See AI Servers — a separate product. The Front Office above needs no server.
One AI Front Office. Every job your branch phone and member-service line do today.
The same 31 menus, read through a branch manager’s eyes. Each function below is a page of its own, in your vocabulary — enable what your plan includes, add more when the institution grows. Not a console your bankers type into: an AI that answers the member. No IT project. Comparing options? See the comparison →
Every morning: overnight calls answered, lost cards filed, appointments booked, applications that stalled — and which members need a banker’s call today.
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AI PhoneAnswers every member and customer call on your menu, 24/7 — hours, what to bring, published rates, lost cards filed, loan officers booked, fraud and advice questions transferred to a person.
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AI Chat & VoiceWebsite chat and voice that answers “can I join”, “what do I need to open an account”, hours and fees from your approved information — and books the branch appointment in the conversation.
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AI AvatarA lifelike face that welcomes visitors to your site, explains how to become a member or open an account, and hands over to a banker on request.
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AI DemoInteractive explainers: how membership works, how an account is opened, how a loan application proceeds, how online banking is set up — from your approved scripts, any hour.
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Applications & InquiriesAccount-opening inquiries, loan applications and business-banking requests worked in minutes — the applicant matched to the right banker, the document checklist sent.
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Relationship RecordsThe front-office relationship record: every call, chat, form, document received and request in one timeline per member and household. Not your core — the conversation record.
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AI E-mail“Did you get my pay stubs”, statement and payoff-letter requests, appointment changes answered from approved information; disputes, complaints and fraud routed to a person with a draft.
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Published Rates & FeesPublished rate sheets and fee schedules stated as written; business-services proposals from your published schedule — never an improvised number at the desk.
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Follow-up & OutreachDocument checklists sent and chased, application drop-offs rescued, appointment reminders, CD-maturity and new-member follow-ups — with consent, stopped when a person should call.
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Branch AppointmentsLoan officers, business bankers, notaries and safe-deposit visits booked at the right branch and slot length — from phone, chat or email — calendars synced.
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Frontline TrainingTellers, universal bankers and member-service reps trained on your disclosures, scripts and procedures — new hires productive in days.
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Service RequestsLost cards, disputes, stop payments, travel notices, PIN requests, statement copies and address changes filed as tracked requests — nights and weekends included.
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Demand & AttritionBranch and contact-center demand, application completion and at-risk members forecast from real conversations — always with the WHY. Nothing about credit.
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Businesses & HouseholdsBusiness relationships, households, employers, CPAs, realtors and auto dealers mapped as organizations — who refers, who is going quiet, where nobody senior is engaged.
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Add AI to what you haveConnect the core banking, online-banking, loan-origination and CRM systems you already use — the AI works, and writes it back.
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ProtectionDaily caps on every AI resource: a bot hammering your rate page or “apply now” form costs a capped, known amount — members see courtesy.
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What happens to every inquiry — in your institution
A call at 9:47 PM about a declined card, a chat asking “can I join”, a business owner’s email about opening an LLC account, a web form on Sunday night — in any of 40 languages.
Branch hours, locations, ATMs and notaries, what to bring, who is eligible, published rates and fees, how an application proceeds — from your approved information only. Disclosures read as written.
Member or prospective member, consumer or business, which branch, which specialist, how urgent — your routing rules applied in the conversation. Anything about a specific account, advice or fraud goes to a person.
File the lost card or the dispute intake, book the loan officer or the notary, send the document checklist, transfer to card services or the branch with the context whispered in, call back the hang-up.
The missing pay stub chased, the abandoned application rescued, the appointment reminded, the CD-maturity question answered by a banker, the new member welcomed — on schedule, until done.
Every touch on the member’s front-office record, every word transcribed for compliance. Every morning a briefing: what was handled overnight, who needs a banker today.
AI-driven end to end. A person wherever your rules require it. Advice, anything about a specific account, fraud, disputes, fee decisions and anything outside your approved information wait for your staff; the routine, the AI handles and reports.
One knowledge base feeds every channel
Websites, uploads, pages and articles, Q&A, battle cards, images and videos — you approve it once, and phone, chat, email, demos and quotes all answer from the same verified source. No source, no claim.
40 languages, one bill, a help drawer over every screen
Languages and website translation, billing with plans, top-ups and alerts, onboarding, users & security, and the help drawer that answers from the platform manual — the plumbing that comes with it.
Private by architecture
Your Front Office runs in a private Cloudflare environment dedicated to your company — your own data-processing container, not a shared pool. Your knowledge stays yours: it never trains global models like GPT or Grok, and it is never shared.
- Private data-processing environment per company
- Grounded only in your knowledge
- Claim guard: no source, no claim
- Private environment option: an isolated environment with enterprise-grade security certifications, on request
Auto-Call — the AI calls your members and customers
Not only answering. From an automated event (a due date, a ready order, tomorrow’s appointment), a scheduled funnel or a list, the AI calls your registered contacts and announces your message — or talks as an agent: answers the question, moves the appointment, confirms, collects the missing detail. Call window, attempts, voicemail policy and consent rules are yours; every call is transcribed.
- “Hi James, this is Riverside Credit Union reminding you that your loan payment is due on the 15th — you can pay in the app or at any branch.”
- “Hi Elena, this is Riverside Credit Union: your new card has arrived at the Main Street branch. Would you like to pick it up or have it mailed?”
Scheduled Auto-Call comes inside a solution — see pricing; calling back the hang-ups is part of AI Phone. How it works, in the Phone chapter ›
The same Front Office, by job
The jobs a institution names most often — each explained in full: what falls through the cracks today, a day with the AI on the job, every function seen from that job.
Questions, answered
Does the AI give financial advice or access accounts?
No. It answers only from the information your institution approves — hours, locations, how to open an account, who is eligible to join, published rate sheets and fee schedules, disclosures as written. It does not read balances, move money or say which product suits a member: “should I put it in a CD” goes to a banker, “what is my balance” goes to online banking or your authenticated line, a fraud report goes to a person immediately — with the context attached. No source, no claim.
What happens to member and customer information?
Your Front Office runs on a private data-processing environment dedicated to your institution; your information never trains public models and is never shared. The AI never accesses account systems. Institutions whose compliance requires an isolated environment with specific certifications ask for a private environment — available on request.
Does it replace our core banking system, online banking or CRM?
No. It sits in front of them: the AI answers, books, files and follows up, then writes the result back through Connectors — native CRM and calendar sync, webhooks and API. Your core stays the record; your online banking stays the member’s account channel; your bankers stop typing what the AI already did.
Try it free on your own institution. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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