Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Knowledge for Banks & Credit Unions. An AI knowledge base for banks, approved before it answers

AI Knowledge is the AI knowledge base for banks and credit unions behind every channel: your website, your documents, your rules and your fee schedule in one tree, and the AI answers members only from it. A question it cannot answer is never guessed; it waits for your staff to answer once, and nothing goes live before your click.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Knowledge · One tree

One tree

Everything the AI knows sits in one tree: your facts, your rules, your pages and your pictures, read on every call, chat and e-mail.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Add a rule: never ask a member for a PIN, a password or a full card number.”

Lisa“Rule ready for every channel, with a nightly test that turns red if an answer asks for a PIN or a password. Approve and deploy?”

You talk. Lisa sets it up. Applied only on your yes.

How Banks & Credit Unions use it

Your fee schedule page changes; the daily scan reads the new page, and the old one is retired from every channel.

A member asks the chat something no page answers; the question waits under gaps, and your answer then reaches every channel.

Two rules disagree about weekend card activation; they are shown side by side, and your staff say which one wins.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

The start: the first questions, answered typed or by talking
The company: identity, locations, hours, departments, people, catalog
The rules: never, always, scripts, procedures, answers and must-ask
The library: catalog, pages, documents, websites, pictures, videos, software
Websites: your site read again every day, new pages added
Auto-Retraining: every conversation reviewed for gaps and lessons
Quality tests: rule tests, approved answers and picture sets every night
The company file: export and import everything the AI knows

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Knowledge does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Chat for your team AI File Cabinet AI Team Training

One tree

Bank knowledge management in one tree for every channel

A knowledge base for credit union member service that the phone, the chat, e-mail and your staff all read.

The institution

Branches, hours and holidays, languages, departments and lines: the facts the AI says, written in your institution's own words.

The rules

Everything the AI must never say or always say, plus your scripts, procedures and first questions, sits in one table, each line with its scope and channels.

The library

Your pages, documents of up to 25 MB each, pictures and videos: the sources the AI answers from, topic by topic.

Your website, read every day

New pages join by themselves, a changed page is read again, and a page that left the site is retired from chat, voice and e-mail.

Tests

Chatbot testing for banks, every night

Approved answers for bank chatbots stay approved: each one is replayed, and each rule is tested.

The rule tests

Each rule asks its own question every night; it is green when every must word is in the answer and no must-not word is.

Approved answers replayed

An answer that stops surfacing is marked rolled back, so a fix never fades without your staff knowing.

Fix by talking

Next to a red result, open the assistant on that rule, say what the answer should be, approve it and run the test again.

Questions & answers

AI Knowledge for Banks & Credit Unions: questions & answers

Can a bank chatbot avoid made-up answers?

It answers only from your knowledge, a sentence your knowledge does not support is held back, and when nothing is written down it says it will verify and come back. The question then waits for your staff to answer once.

Does anything go live without our approval?

No. The assistant proposes each change in the right place in the tree and you press APPROVE & DEPLOY; nothing goes live before that click, so a rule dictated in a hurry is read back to you first.

How do we know the answers are still right?

Each rule carries a test question with the words its answer must contain and the words it must not. The tests run every night, green or red, and every question you answered once is replayed every day.

Does it learn members' personal data?

No. No automation learns a member's personal data, and any term you place on the never-learn list stays out of the knowledge for good. Spam and feedback are kept apart from the lessons.

Which source wins when two disagree?

Your written answers and rule corrections first, then your documents, then your website pages, the newer of two pages first. Two rules the AI cannot follow at once are paired with the reason, and your staff say which one wins.

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