Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Tickets for Banks & Credit Unions. AI customer support for credit unions, one request list

AI Tickets is AI customer support for credit unions and banks: every call, chat, e-mail and form that needs a follow-up becomes a member service request with the whole conversation on it. The AI answers routine questions from your knowledge when it is sure enough; disputes, fraud and anything uncertain wait for your staff.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Tickets · Every channel

AI customer support for credit unions: requests from calls, chats, e-mails and forms in one list, real Zanus AI screen

Every channel

Calls, chats, e-mails and web forms open requests in the same list, each marked with its channel, its department and its priority.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Card services: a person answers every request, within 4 working hours.”

Lisa“Card services requests will be answered by a person only, with a 4-working-hour promise told to the member. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Banks & Credit Unions use it

A member e-mails asking how to order checks; the request is answered from your knowledge and closed with the member's rating.

A disputed card charge reported on the phone opens a request for card services, held for a person with the call transcript on it.

A business member's second question in the same chat lands on the request it opened, never on a duplicate.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Opened from a phone call, a chat, an e-mail or a web form, with the whole conversation and the customer identified
Nights and weekends: the customer gets a number and a promise, your team gets the ticket in the morning
The AI answers from your knowledge when it is sure enough; otherwise it proposes the answer and a person sends it
Pending, manual review, responded and closed; priority, who holds it, Merge and internal notes for your team

Add it to any contact channel — AI Phone, AI Webchat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Tickets does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Web Forms AI Returns & Warranty

One list

Member service request tracking from every channel

A help desk for credit unions where the phone, the chat, e-mail and forms open the same requests.

The whole conversation

A call's transcript with Listen, a chat turn by turn, an e-mail or a form as the member wrote it, before anyone types a word.

The member identified

The contact, the business, the earlier requests and what was already tried, on the same screen as the answer in progress.

Priority and routing

The AI reads the department and the priority from the member's words: Normal, High or Urgent, shown beside the channel in the list.

Never said before it exists

The AI never tells a member a request is open before the record exists, and the confirmation e-mail carries its number.

Your rules

An AI customer service platform for banks that knows when to wait

Service requests for banks answered by the AI only where you allow it, and held for a person everywhere else.

How sure it must be

A confidence threshold you set for each department; below it the AI never sends, and the request waits in Manual review.

Back through the right channel

The answer goes by e-mail, back in the chat while the member is there, or as a call back when the member asked for one.

Knowledge gaps

A question held for a person as many times as you set becomes a knowledge gap: what to teach the AI next.

Questions & answers

AI Tickets for Banks & Credit Unions: questions & answers

Can an AI answer member service requests by itself?

Each department sets its own rule: the AI answers alone, the AI drafts and a person sends, or a person handles it. When the AI answers alone it replies only when its confidence score reaches the threshold you set; below it, the request waits in Manual review.

What happens to a fraud report or a disputed charge?

Set that department to a person only. The request opens with the conversation and the member identified, the AI never answers it, and your staff see it at once in the list with its priority.

How do members know when they will hear back?

The AI tells them when to expect the answer from the department's hours, and the confirmation e-mail says it too. A request past the promise is marked in the list and the person holding it is told.

Can each employee see only their own department?

Yes. Filter by department and let each person see only the requests of their own departments, such as lending or card services. A request is handed to a colleague with one selector, and internal notes stay hidden from the member.

Does the help desk learn from our staff's answers?

Yes, under your review. After a person answers, the page asks whether the answer is for this member only or for the knowledge; one sent to the knowledge waits in Auto-Retraining until you approve it.

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