ZANUS FRONT OFFICE FOR BANKING — SERVICE REQUESTS

Service requests that file themselves — nights and weekends included.

A lost debit card at 11 PM, a charge the member does not recognize, a stop payment on a check, a travel notice for next week, a statement copy for the accountant, a payoff letter, an address change: the AI identifies the member by your rules, files the request with everything your staff needs, routes it to the right desk — card services, operations, the branch, the manager — and keeps the member informed until it is closed.

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Try it free 7 days on your own business · no credit card · per company, never per seat

REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.

Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet

The real Tickets menu: tickets and RMAs attached to the full contact history.

What it does

Filed complete, first time

Member, card or account reference as you allow it, dates, dispute reason and questionnaire — captured in the conversation, no callback to ask again.

Routed by your rules

Lost cards to card services, disputes to operations, complaints to the branch manager, fraud reports to a person now — with the transcript.

Status updates sent

The member hears when the new card shipped, the stop payment was placed or the dispute was received — automatically, in their language.

Inside Tickets & RMA — the real screens

Click a tab. Every picture is the live Front Office, not a mockup — the left menu is the whole product.

Start free — see it on your own institution7 days · no credit card · nothing to install. Give it your website and it is yours to test.

Off-hours is where you win

A customer with a broken product at 9 PM gets an answer, a ticket and instructions — not voicemail. That customer stays.

24/7 in up to 40 languages
Status updates sent automatically
Inside a solution — see pricing

Available on its own — or inside a solution

One subscription per company — never per seat. Your whole team uses it, on their own phones, at no extra charge; add operators only for the people who run the dashboard. See pricing → · Try it free 7 days, no credit card →

Software your team operates — or an AI Front Office that does the work? This capability is part of one integrated Front Office: enable it when you need it, and the AI runs it with the rest.

Questions, answered

Does the AI reverse fees, unlock cards or decide disputes?

Never on its own. It files, routes and informs. Every decision about money, access or a dispute is a person’s; the AI makes sure the request arrives complete and the member is not left wondering.

Which solution includes it?

Available on its own or inside a solution. Which solution includes what: see pricing.

Try it free on your own institution. 7 days. No credit card.

Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.

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