AI Front Office for Travel Agencies. An AI receptionist for travel agencies in every time zone
Zanus AI is an AI receptionist for travel agencies and tour operators that answers calls, website chats, e-mails and trip inquiry forms around the clock, in the traveler's language. It answers from your own packages, books the planning call with the right advisor and puts a traveler already on the road through to your on-call person.
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7 days free · per company, never per seat · nothing to install
Easy setup
Answers & books
Sells
You talk. Lisa sets it up.
You“Anyone already on their trip goes straight to the on-call mobile, day or night.”
Lisa“I'm sending callers who say they are already traveling to the on-call mobile first, with the reason announced. Apply?”
Any setting, in any module · applied only on your yes
Start with the one thing you need. Add more anytime by asking Lisa.
The whole Front Office › · All industries ›
Who reaches you
Who the AI answers for Travel Agencies
- Couples planning a honeymoon, a cruise or a first escorted tour
- Families comparing departures, cabins and what each price includes
- Booked travelers asking about documents, balance dates and transfers
- Group leaders from schools, clubs and congregations planning a trip
- Travelers abroad who missed a connection or lost a document
- Partner agencies and corporate accounts asking about availability and terms
The front desk
What an AI receptionist for travel agencies answers
One front office answers the phone, the website chat, the inbox and the trip inquiry forms from the same approved package sheets.
Calls on the first ring
AI Phone answers the agency line at once, day and night, in the traveler's language, and routes each call by reason and language to sales, groups, customer service or the advisor named.
Website chat by text or voice
AI Webchat answers departure, inclusion and deposit questions from your own pages, opens the itinerary page it is talking about and books the advisor call inside the conversation.
Trip inquiry forms answered
AI Web Forms replies the moment a plan-my-trip form arrives, checks the e-mail, asks what the advisor needs and proposes the planning call, even on a Saturday night.
The agency inbox sorted
AI E-mail reads every message to info@ or groups@, sorts it to the right desk and drafts the reply from your terms; you decide per desk which replies send themselves.
Advisor time booked
AI Booking offers only the free slots of the advisor who sells that destination or speaks that language, verifies the traveler and sends the confirmation and the reminder.
Every traveler on one record
AI CRM writes each call, chat, mail and form onto the traveler's record, opens the trip deal on the first sales signal and moves it forward as the traveler acts.
A day at the agency
The moments a virtual receptionist for travel agencies cannot miss
Monday after a weekend of dreaming
The weekend's plan-my-trip forms already have replies, the planning calls are booked into the week and the morning briefing lists every call that came in overnight.
Wave season
When the January cruise and tour offers land, every caller is answered at once instead of waiting in a queue, and each conversation leaves a brief on the traveler's record.
A traveler abroad at 3 AM
A caller already on the trip is routed to the on-call advisor's mobile; if nobody picks up, the AI says your prepared line and takes the message with the callback number read back.
A group leader with forty questions
The school or club organizer gets the departure facts from your group pages, the request reaches the groups desk and an evening presentation slot is booked with the groups advisor.
Balance dates and documents
Booked travelers asking when the balance is due or where their documents are hear your published terms, and anything about their own booking becomes a ticket for the advisor who holds it.
A supplier changes a schedule
The supplier's schedule-change mail is sorted to the desk that owns the departure, summarized in one line, with a draft for the advisor to check before anything reaches travelers.
Real screens
The travel agency front desk on real Zanus AI screens
Real Zanus AI screens with demo data, each framed on a travel photo with what it does for your desk.
Compared
AI answering service for travel agencies or a person at the desk?
Many agencies cover the phone with a person by day and voicemail by night. Here is how the options compare on the calls that make or lose a trip.
| What a travel agency needs | A person at the front desk | An answering service | Voicemail | Zanus AI |
|---|---|---|---|---|
| A call at 10 PM about a cruise | Unanswered until morning | A message taken by an operator | A recording heard tomorrow | Answered: and the advisor call booked during the call |
| Questions about a departure | Answered between other calls | Read from a generic script | None | From your package sheets: in the traveler's own words |
| A traveler in trouble abroad | Only in office hours | A message passed on later | Lost in the mailbox | Routed to your on-call advisor: with the reason announced before the call connects |
| A family that speaks Portuguese | Whoever happens to speak it | Often English only | Your greeting's language | Answered in Portuguese: on the phone, in the chat and by e-mail |
| What is written down | What someone remembers | A message slip | The voice message | Every conversation: with its transcript and summary on the traveler's record |
Guardrails
What the AI hands to an advisor, every time
Entry rules and documents
Visa, passport and entry questions get only the official information your agency approved, and any decision about a particular traveler goes to an advisor.
Health and insurance
The AI names the insurance options you publish but gives no coverage opinion and no health advice; those questions go to an advisor or to the insurer.
Changes, refunds and cancellations
A name correction, a cabin change or a refund request is filed as a ticket for the advisor who owns the booking; the change with the supplier is made by a person.
Prices it cannot read
It quotes only the departures and packages in your own price list. A tailor-made itinerary or a fare of the day is priced by your advisor, never guessed.
A traveler who asks for a person
Asked for a person, the AI puts the traveler through to the advisor or books the callback, with the whole conversation already on the record.
Anything it does not know
With no source in your knowledge it says so and offers a person instead of guessing, and the question waits for you to answer it once.
Set-up
A travel agency virtual receptionist, set up in 2 minutes
Lisa reads your website
Give Lisa your agency's address; she reads your destination pages, package sheets and terms, then asks who sells which destinations and in which languages.
Forward your agency line
Forward the number travelers already call to your Front Office line and calls are answered from that moment, with no porting and no new phone system.
Name your desks and on-call advisor
Tell Lisa your desks, such as sales, groups and customer service, and who takes in-trip calls at night; she shows each change before and after for your yes.
A week on your own travelers
Try it free for 7 days with no credit card and read every call, chat and trip form it answered for your agency before you decide.
Questions & answers
Questions travel agencies ask about an AI receptionist
What does an AI receptionist for travel agencies do?
It answers the agency's phone, website chat, inbox and trip inquiry forms like a trained front desk: it answers from your package pages, books the planning call with the right advisor, takes messages, routes in-trip calls to your on-call person and writes every conversation onto the traveler's record.
Can an AI answer a travel agency's phone 24/7?
Yes. AI Phone is a 24/7 answering service for travel agencies that picks up on the first ring at any hour, including the Monday wave after a weekend of trip planning and the 3 AM call from another time zone. Your business hours only decide when one of your advisors can be reached.
Will the AI give visa, entry or health advice?
No. It answers only from the information your agency approved, with the official source where you provide one, and never judges whether a particular traveler may enter a country or needs a vaccination. Those questions go to an advisor along with the conversation.
What happens when a traveler calls during the trip?
Calls from travelers already on the road can go straight to your on-call advisor, who hears who is calling and why before the call connects. When nobody answers, the AI says the line you prepared and takes the message, reading the callback number back.
Can I use AI as a travel agent?
Not in place of your advisors. Zanus AI runs the front desk: it answers, qualifies, books advisor time, quotes listed packages for your yes and follows up. Designing the trip and reserving it with suppliers stay with the people who know your destinations.
Does the AI book flights, hotels or cruises?
No. It books advisor consultations and the tour places you sell into your own book, and it quotes packages from your own price list. Airline seats, hotel rooms and cruise cabins stay with your advisors and the reservation tools they already use.
How much does an AI receptionist for a travel agency cost?
Zanus AI is priced per company, never per seat, so every advisor shares one subscription; the plans are on the pricing page. The free trial covers the Front Office for 7 days with no credit card, and Auto-Call opens with your first paid plan.
Can we keep our agency phone number?
Yes. Forward the number travelers already know to your Front Office line and the AI answers from that moment, with no porting. Moving the number over later is arranged with your carrier, or the agency can take a new local number instead.
Which languages does the AI receptionist speak?
The traveler's own. On the phone it answers in the caller's language, the website chat and the avatar speak 40 languages, and mail replies go out in the language the traveler wrote in while your advisors read them in theirs.
Does it suit tour operators and DMCs as well as retail agencies?
Yes. A retail agency uses it to book planning calls and quote packages; as an AI receptionist for tour operators it books departures counted by seats and works with partner agencies; a DMC answers group and incentive requests with proposals priced from its own rate card.
Does the AI pretend to be one of our advisors?
No. It never pretends to be a person it is not, and the greeting you approve says who is answering. A traveler who asks for a person is put through or offered a callback, with the whole conversation passed to the advisor.
How long does set-up take for a travel agency?
It is ready in 2 minutes, by talking with Lisa. She reads your website, asks who sells which destinations, your languages and who covers in-trip calls, then shows each setting before and after and applies it on your yes.
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Ready to buy? See plans & pricing ›
Or call +1 (954) 736-3939 — the AI answers.