ZANUS FRONT OFFICE FOR TRAVEL AGENCIES & TOUR OPERATORS
Next-generation AI for Travel Agencies & Tour Operators. Try it free on your own agency. No credit card.
Every trip inquiry answered the minute it arrives. Your advisors, finally selling travel. ZANUS AI Front Office for Travel is the AI reservations desk, trip-inquiry qualifier and follow-up desk for travel agencies, tour operators, DMCs, cruise sellers, destinations and attractions. It answers travelers on phone, website chat, email and inquiry forms — departures, inclusions, deposit and cancellation terms, documents, what to bring — qualifies the trip and books the call with the right advisor, quotes from your published packages, sends pre-departure reminders, follows up open quotes and group proposals, and asks for the review after the trip. An in-trip emergency goes to your on-call desk immediately; visa and health questions are answered only from published official information, confirmed by a person. Grounded in what your agency approves: no source, no claim.
Try it free 7 days on your own business · no credit card · per company, never per seat
REAL AI - the whole Front Office is AI, not old software with an AI button. Give it your website: it learns your company, works from your approved knowledge and gets better with every answer you approve.
Live on this site right now — the assistant in the corner is the product · Award-winning AI — CES · ISE · TMCnet
The real Front Office dashboard: today’s numbers, what needs a person, every menu on the left. In the trial it is yours, with your company in it.
FREE TRIAL · 7 DAYS · NO CREDIT CARD
Give us your website. Ten minutes later, your company answers the phone.
“Give us your website. Ten minutes later Zanus has built a private 7-day sandbox around your company: your knowledge, a phone line that answers as you, your website with Lisa on it, your dashboard with your data. Not old software with an AI button — the AI is the software.”
“No card. No setup fee. Per company, never per seat. You decide after you hear it answer as your company.” One trial per company: a working business website and an e-mail on its domain.
- 1Your website. Lisa reads it and proposes your departments and people; she asks only what the site does not say.
- 2Your sandbox, in ten minutes. A phone line in your area code that answers as you and transfers to your real phones, your website with Lisa on it, your dashboard with your data.
- 3Seven days on your business. Day 1 the first call; day 3 a mail “what your callers asked”; day 7 a report.
- 4Keep it or walk away. Buy any solution on any day and the sandbox becomes the account — same number, same knowledge, nothing redone. Walk away and nothing is charged.
How you start
Three steps, in the order you like. Most people skip straight to the second.
Two minutes. The AI presents the Front Office and answers your questions live — the demo is the product.
Your website, your phone line, your dashboard. No card, nothing to install. Start free
Any solution, on any day of the trial — the sandbox becomes your account. Per company, never per seat. See pricing →
Prefer to own your AI on your own premises? See AI Servers — a separate product. The Front Office above needs no server.
One AI Front Office. Every job your reservations desk does today.
The same 31 menus, read through an agency owner’s eyes. Each function below is a page of its own, in your vocabulary — enable what your plan includes, add more as the agency grows from two advisors to a reservations floor. No IT project. Comparing options? See the comparison →
Every morning: last night’s inquiries, quotes opened, advisor calls booked, departures this week with documents still open — and which travelers and group leaders need a call today.
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AI PhoneAnswers every traveler call on your menu, in your voices, 24/7 and across time zones — departures, terms, documents; books the advisor call; sends an in-trip emergency to your on-call desk at once.
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AI Chat & VoiceWebsite chat and voice that answers “is the June departure still available”, what is included, deposit terms — and books the trip-planning call in the conversation.
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AI AvatarA lifelike face that greets travelers on your site, walks a first-time cruiser through cabin categories in their language, and hands over to an advisor.
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AI DemoInteractive explainers: a day on the escorted tour, how the river itinerary works, what to expect on safari — narrated by AI from your brochure, any hour, ending in a booked call.
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Trip Inquiries & FormsTrip inquiries, brochure requests and group RFPs worked in minutes — destination, dates, party size, budget range and interests collected, the advisor call booked, the group leader kept informed.
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Traveler RecordsThe traveler record: every call, chat, form, quote and request in one timeline, with the travel party and the group leader linked. Not the booking record — the conversation record.
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AI E-mailItinerary, document and final-payment questions answered from the traveler’s file as authorized; change requests and supplier mail routed to the right advisor with a draft ready.
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Trip QuotesTrip quotes and group proposals from your published packages and rate sheets — per-person tiers, single supplement, child rates — sent as a clean document, accepted with one click.
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Reminders & Follow-upFinal-payment reminders, document checks, what-to-bring messages, welcome-home notes, review requests and next-year rebooking — on schedule, stopped when a person should call.
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Advisor AppointmentsTrip-planning calls booked with the right advisor by specialty and language — in office, by phone or video — plus group presentations and supplier visits, calendars synced.
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Advisor TrainingNew advisors trained on your product line, supplier policies, cancellation terms and phone scripts — selling in days, with a team assistant that answers staff questions all day.
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Traveler RequestsName corrections, cabin and room changes, special requests, refund requests and complaints filed as tracked cases and routed to the advisor who owns the booking — nights and weekends included.
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Departure ForecastDeparture fill, quote acceptance and inquiry-to-booking forecast from real conversations — which departure needs a push, with the WHY.
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Suppliers & GroupsSuppliers, land operators, DMCs, partner agencies, corporate accounts and group organizers mapped as organizations — who sends business, which group went quiet before the deposit deadline.
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Add AI to what you haveKeep your booking, reservation and mid-office systems — the AI answers, qualifies and follows up, then writes contacts, calls and requests back.
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ProtectionDaily caps on every AI resource: an early-booking campaign or a bot on your inquiry form costs a capped, known amount — travelers see courtesy.
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What happens to every inquiry — in your agency
A call on Monday morning after a weekend of planning, a chat at 11 PM, an inquiry form from another time zone, an email from a group leader, a supplier’s schedule change — in any of 40 languages.
Departures, inclusions, deposit and cancellation terms, documents, what to bring, which advisor handles which destination — from your published packages and approved information only. No source, no claim.
New inquiry or booked traveler, FIT or group, which destination and dates, party size and budget range, how close to departure, in trip right now — your routing rules applied in the conversation. Visa and health questions wait for a person to confirm.
Book the call with the right advisor, send the quote from your published packages, file the name correction or cabin change, transfer the in-trip emergency to your on-call desk with the context whispered in, call back the hang-up.
The quote left unopened, the group proposal without a deposit, the final payment due, the documents not yet confirmed, the what-to-bring message, the welcome-home note and the review request — on schedule, until done.
Every touch on the traveler’s record, linked to the travel party and the group. Every morning a briefing: what was handled overnight, who departs this week, who needs a person today.
AI-driven end to end. A person wherever your rules require it. Anything about entry requirements, health, insurance or safety, anything in trip and anything outside your approved information waits for your advisors or your on-call desk; the routine, the AI handles and reports.
One knowledge base feeds every channel
Websites, uploads, pages and articles, Q&A, battle cards, images and videos — you approve it once, and phone, chat, email, demos and quotes all answer from the same verified source. No source, no claim.
40 languages, one bill, a help drawer over every screen
Languages and website translation, billing with plans, top-ups and alerts, onboarding, users & security, and the help drawer that answers from the platform manual — the plumbing that comes with it.
Private by architecture
Your Front Office runs in a private Cloudflare environment dedicated to your company — your own data-processing container, not a shared pool. Your knowledge stays yours: it never trains global models like GPT or Grok, and it is never shared.
- Private data-processing environment per company
- Grounded only in your knowledge
- Claim guard: no source, no claim
- Private environment option: an isolated environment with enterprise-grade security certifications, on request
Auto-Call — the AI calls your travelers
Not only answering. From an automated event (a due date, a ready order, tomorrow’s appointment), a scheduled funnel or a list, the AI calls your registered contacts and announces your message — or talks as an agent: answers the question, moves the appointment, confirms, collects the missing detail. Call window, attempts, voicemail policy and consent rules are yours; every call is transcribed.
- “Hi Jennifer, this is Horizon Travel: your final payment is due Friday to keep your booking; the link is in your email.”
- “Hi Steve, this is Horizon Travel: your trip departs in two weeks. Would you like to add airport transfers or confirm your seat selection now?”
Scheduled Auto-Call comes inside a solution — see pricing; calling back the hang-ups is part of AI Phone. How it works, in the Phone chapter ›
The same Front Office, by job
The jobs a agency names most often — each explained in full: what falls through the cracks today, a day with the AI on the job, every function seen from that job.
Questions, answered
Does the AI answer visa, health or insurance questions?
Only from published official information and the documents your agency approves — and it says so, with the source and date, while a person confirms before the traveler relies on it. It does not judge whether a specific traveler may enter a country, whether a vaccination applies to them or whether an insurance claim would be paid: those go to the advisor with the context attached. An in-trip emergency is transferred to your on-call desk immediately. No source, no claim.
What happens to travelers’ personal data?
Passport details, dates of birth and payment information are handled only where your rules allow, on a private data-processing environment dedicated to your agency; your information never trains public models and is never shared with suppliers or anyone else. Organizations whose compliance requires an isolated environment with specific certifications ask for a private environment — available on request.
Does it replace our booking or reservation system?
No. It sits in front of it: the AI answers, qualifies, quotes from your published packages, books the advisor call and follows up, then writes contacts, calls and requests back through Connectors — native calendar sync, webhooks and API. Bookings, fares and supplier confirmations stay in your booking and mid-office systems; the phone stops ringing unanswered.
Try it free on your own agency. 7 days. No credit card.
Give it your website. It learns your company. Then call it, chat with it, e-mail it — and decide. Nothing to install, nothing to cancel.
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