Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Tickets for Travel Agencies. Help desk for travel agencies, answered or held for you

AI Tickets is a help desk for travel agencies: every traveler request by phone, chat, e-mail or web form becomes a ticket with the whole conversation on it, and the AI answers it from your knowledge. When it is not sure enough, the ticket waits for an advisor and nothing is guessed.

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Zanus AI · AI Tickets · The ticket

Help desk for travel agencies: a ticket with the customer identified and the whole conversation, real Zanus AI screen

The ticket

Open a ticket to see the customer identified, a link to their full history and the conversation in their own words.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Promise travelers an answer within four working hours on the support desk.”

Lisa“I'm setting the support desk to promise an answer within four working hours, with tickets past it shown as overdue. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Travel Agencies use it

A traveler calls about a missed transfer; the ticket opens with the transcript and goes to the duty advisor's desk.

A mail asking what the cruise documents include is answered from your knowledge, with the ticket number on the reply.

In travel complaint handling, a grievance about a hotel room is held for an advisor, with the traveler identified and earlier tickets beside it.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Opened from a phone call, a chat, an e-mail or a web form, with the whole conversation and the customer identified
Nights and weekends: the customer gets a number and a promise, your team gets the ticket in the morning
The AI answers from your knowledge when it is sure enough; otherwise it proposes the answer and a person sends it
Pending, manual review, responded and closed; priority, who holds it, Merge and internal notes for your team

Add it to any contact channel — AI Phone, AI Webchat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Tickets does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Web Forms AI Returns & Warranty

Every request

Traveler request tracking from every channel

One list for every channel

Calls, chats, mails and web forms open tickets in the same list, each marked with the channel it came from and its priority.

The whole conversation

A call's transcript with the recording, a chat turn by turn, a mail or a form as the traveler wrote it, on one screen.

The traveler identified

The contact, their company, their reference and earlier tickets appear before anyone reads a word, with their whole story one click away.

Opened by hand

A traveler who rang an advisor's mobile or walked in: type or dictate what they said, and the ticket is on their story.

Answered or held

Travel customer service software that knows when to wait

Answered from your knowledge

When the AI is sure enough it answers by e-mail or back in the chat, and the traveler can rate whether the answer helped.

Held when unsure

Below the score you set, the ticket waits for an advisor in manual review, with what the AI found and what is missing.

A promise kept

The traveler is told when to expect the answer, and your team sees every ticket that goes past the promise.

Questions & answers

AI Tickets for Travel Agencies: questions & answers

What does a help desk do for a travel agency?

It puts every traveler request, from calls, chats, mail and forms, in one list with the whole conversation, answers what your knowledge covers and holds the rest for the right advisor, so nothing waits in four places.

Will the AI answer a refund request by itself?

Only if your rule allows it and it is sure enough from your knowledge; refunds and booking change requests can be kept for a person. Each desk sets who answers: the AI alone, the AI proposing and a person sending, or one person. Below the score you set, the ticket waits.

Can a second question from the same traveler open a duplicate?

No. A second ask from the same call, chat or mail thread lands on the ticket it opened, and the traveler's reply to your answer lands back on the same ticket.

What if the same question keeps coming back?

When the same traveler question is held for a person as often as you set, it becomes a knowledge gap. Answer it once and the AI uses that answer next time.

Can an advisor read a request written in another language?

Yes. A conversation in another language can be read in English, and the AI proposes the answer in the traveler's language from your instructions, typed or dictated.

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