AI E-mail for Travel Agencies. An AI email responder for travel agencies, under your rules
AI E-mail is an AI email responder for travel agencies that reads every mail sent to info@, groups@ or bookings@, attaches it to the traveler and drafts the reply from your own terms and package sheets. You decide per desk whether Lisa sends routine answers herself or an advisor approves each one first.
TRY AI E-MAIL FREENo credit card · Ready in 2 minutesReady to buy? See plans & pricing ›
7 days free · per company, never per seat · nothing to install
Do it
On every mail Lisa says what she would do, keep it for the date it names or pass it to a desk with a draft; press Do it or Not this one.
Easy setupSet up everything just by talking to Lisa AISee how ›You“Let the info desk answer routine questions alone; bookings waits for an advisor.”
Lisa“I'm setting Info to send its answers by itself; Bookings keeps every draft for an advisor's click. Apply?”
You talk. Lisa sets it up. Applied only on your yes.
How Travel Agencies use it
On Sunday a traveler asks when the balance for her cruise is due; the draft quotes your published terms for the advisor to send.
A supplier's schedule-change notice lands on the groups desk with a one-line summary and a draft for the advisor.
A traveler writes in Italian; the advisor reads it in English and replies with the translation beside her own words.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Your own sending domain, set up and warmed for you; replies land in Front Office, not in a personal inbox
- Drafts and answers from your approved knowledge, in the customer's language; approve each one or let it send under rules you set
- Take over any thread and send from your own address; connect your Google or Microsoft mailbox for personal mail
- Every thread on the customer's record; a reply stops any running follow-up and alerts the owner
- Templates written from your knowledge; deliverability report, bounces, complaints, engagement
- Attachments, quotes and confirmations sent from the same place; nothing typed twice
Available on its own or inside a solution · See pricing › · Per company, never per seat.
Everything AI E-mail does, for every business ›
Works withLisa, your AI assistantAI Follow-upAI QuotingAI BookingAI TicketsAI Returns & Warranty
The agency inbox
Travel agency email automation, desk by desk
A desk per address
Info, groups, bookings or the desks you name each get their own address, colour and count of open conversations, and Lisa reads every mail that lands on them.
Drafts in Ready to send
For routine questions about documents, deposits or what to pack, the answer is already written; an advisor reads it, sends it and the next traveler's mail opens.
Needs you
Refund requests, name changes and anything Lisa should not settle alone wait in one list across every desk and mailbox, each with her proposal and a Do it button.
Response time per desk
Set after how many working hours an unanswered traveler mail counts as overdue, so the groups desk and the info desk each keep their own promise.
Set-up
A shared inbox for travel agencies in 2 minutes
Add your agency addresses
Add info@, groups@ or bookings@ and the desk each lands on; your existing mailbox stays as it is and only new mail arrives here.
Connect advisors' mailboxes
Each advisor connects a mailbox or forwards a copy, and Lisa walks them through it one step at a time before running the test.
Choose who answers
Per desk, Lisa answers and sends, Lisa drafts and an advisor approves, or an advisor writes; each change is shown before and after.
Read a week of drafts
Try it free for 7 days on your own traveler mail and read every answer prepared, sent or held when the week ends.
Questions & answers
AI E-mail for Travel Agencies: questions & answers
Can an AI reply to travel agency e-mails?
Yes. AI E-mail is an AI email assistant for travel agents that writes each answer from your approved terms and package sheets, in the traveler's language. By default Lisa writes and a person approves; once you trust a desk, move it to automated email replies for tour operators and it sends alone.
Will the AI cancel a booking or change a name by e-mail?
No. A request to cancel, refund or change a booking goes to Needs human for an advisor to decide, with a copy to your escalation inbox if you set one. The change itself is always made by a person.
Is it a shared inbox for the whole agency?
Yes. Every address travelers write to lands on a desk, managers assign threads, Unassigned and Overdue show what nobody took yet, and a leaver's open threads move to a colleague in one step.
Can advisors keep their own mailbox?
Yes. Each advisor connects a mailbox or forwards a copy and chooses which folders Lisa may read; mail sent from here goes out from the advisor's own address and lands in its Sent folder.
What happens to supplier newsletters and bulk mail?
They leave the desk and are read once for a real traveler hiding inside; a genuine question sent from a mailing tool is pulled back to the desk so it gets an answer.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Travel Agencies ›
Easy setup
Answers & books
Sells
Helps your team
Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Ready to buy? See plans & pricing ›
Or call +1 (954) 736-3939 — the AI answers.