Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Knowledge for Customer Service. A customer service knowledge base your AI answers from

AI Knowledge is the customer service knowledge base every channel answers from: your help pages, policies, product files and rules in one tree, read on every call, chat and e-mail. A question it cannot answer is never guessed; it waits for you to answer once, and nightly tests show the answers still hold.

TRY AI KNOWLEDGE FREENo credit card · Ready in 2 minutes

Ready to buy? See plans & pricing ›

7 days free · per company, never per seat · nothing to install

Zanus AI · AI Knowledge · Auto-Retraining

Customer service knowledge base: conversations read every 30 minutes for gaps and lessons to approve, real Zanus AI screen

Auto-Retraining

New conversations are read every 30 minutes for contradictions, gaps and lessons, each shown with its evidence and a fix for you to approve.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Add a rule: never promise a refund date on the phone.”

Lisa“Rule written under what the AI never says, scoped to the phone, with a test question for tonight. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How Customer Service use it

A customer asks for a firmware update; the setup file is handed out only after the AI verifies the order.

The return window changes; the manager says the new rule once, approves it, and every channel quotes it that evening.

Three chats ask about a discontinued model; the gap waits under Q&A and gaps until an agent answers it once, by voice.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

The start: the first questions, answered typed or by talking
The company: identity, locations, hours, departments, people, catalog
The rules: never, always, scripts, procedures, answers and must-ask
The library: catalog, pages, documents, websites, pictures, videos, software
Websites: your site read again every day, new pages added
Auto-Retraining: every conversation reviewed for gaps and lessons
Quality tests: rule tests, approved answers and picture sets every night
The company file: export and import everything the AI knows

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Knowledge does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Chat for your team AI File Cabinet AI Team Training

What it holds

Knowledge base for customer service teams and their AI

One tree for every channel

In this AI knowledge base for support teams, company facts, hours, departments, rules and the library of pages and documents sit in one tree that the phone, the chat, the inbox and the tickets all read.

Rules with their own test

Each rule carries a test question and the words its answer must and must not contain; it runs every night, green or red.

Contradictions paired

Two rules the AI cannot follow at once are shown side by side with the reason, so you decide which wins instead of the AI.

Files handed out by rule

Firmware, drivers and apps are given freely, after an order is verified, by ticket first or never, and every hand-out stays on the record.

Ready in 2 minutes

Set up a self-learning knowledge base in 2 minutes

Your help center, read

Give Lisa your address; the site map and menu are scanned and the pages, pictures and videos join topic by topic.

The first questions

Say what the AI must never promise, such as a refund date, and how it should recommend; each answer becomes a rule or a fact.

Your policies and manuals

Drop in return policies, warranty terms and manuals up to 25 MB each; contradictions are paired for you to settle.

Seven days of real questions

Run the free trial, ask what your customers ask and read the nightly quality tests before you decide.

AI Knowledge for Customer Service, trade by trade

By industrySoftware & SaaS Utilities Hardware & Electronics Travel Agencies E-commerce Telecom & Internet Providers Consumer Brands Banks & Credit Unions Law Firms Media Companies Aerospace & Aviation Agriculture

Questions & answers

AI Knowledge for Customer Service: questions & answers

What is a customer service knowledge base?

It is the set of facts, policies and answers a service team and its AI work from. In AI Knowledge it is one tree: company facts, rules, the library of pages and documents, and the quality checks, read by the AI on every call, chat and e-mail.

How does the AI avoid making up answers?

It answers only from your knowledge, searched by meaning for the department and channel of the question. A sentence the knowledge does not support is held back, prices come from the catalog, and with nothing written down it says it will verify and come back.

Does it keep up with our help center?

Yes. The website scan runs daily: new pages join with their pictures and videos, a changed page is read again and a removed page is retired. Untick an obsolete page and it leaves every channel at once.

How does the knowledge base learn from conversations?

Every 30 minutes new conversations are read for contradictions, gaps and lessons, each with its evidence and a proposed fix. Answers your team already gave can come back as proposals, and nothing goes live before your approval.

Is customer personal data learned into the knowledge?

No. No automation ever learns a customer's personal data, and any term you put on the never-learn list stays out as well. Spam and feedback are sorted apart from the lessons, so the knowledge holds policies and answers, not customer details.

Keep exploring

Where next?

Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for Customer Service ›

Award-winning AI

Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.