Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Knowledge for E-commerce. A knowledge base for ecommerce, read by every channel.

AI Knowledge is the knowledge base for ecommerce that every channel of your store answers from: product pages, size guides, return and shipping rules, catalog facts and the rules of what never to promise. A question it cannot answer is never guessed: Lisa says she will verify and come back, and you answer it once for every channel.

TRY AI KNOWLEDGE FREENo credit card · Ready in 2 minutes

Ready to buy? See plans & pricing ›

7 days free · per company, never per seat · nothing to install

Zanus AI · AI Knowledge · Daily scan

Knowledge base for ecommerce: the store's site scanned daily, new pages added with pictures, real Zanus AI screen

Daily scan

The store's website is scanned every day: new pages join with their pictures and videos, and pages you removed are retired.

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Untick the old clearance pages so the AI stops using them.”

Lisa“Before: the clearance pages are in the knowledge. After: they are dropped from chat, voice, demos and e-mail in every language. Apply?”

You talk. Lisa sets it up. Applied only on your yes.

How E-commerce use it

You dictate a rule against promising delivery days before the holidays; it is read back, approved and tested every night.

A new product page goes live on your site; the daily scan adds it with its pictures before shoppers ask about it.

A shopper asks about a fabric your pages never mention; the question waits under Q&A and gaps until you answer it once.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

The start: the first questions, answered typed or by talking
The company: identity, locations, hours, departments, people, catalog
The rules: never, always, scripts, procedures, answers and must-ask
The library: catalog, pages, documents, websites, pictures, videos, software
Websites: your site read again every day, new pages added
Auto-Retraining: every conversation reviewed for gaps and lessons
Quality tests: rule tests, approved answers and picture sets every night
The company file: export and import everything the AI knows

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Knowledge does, for every business ›

Works withAI Phone AI Webchat AI E-mail AI Chat for your team AI File Cabinet AI Team Training

One knowledge

Store policy knowledge base for every channel

Your site read every day

The daily scan adds new product pages with their pictures, reads changed pages again and retires a page that left your store.

Prices and stock from the catalog

For AI answers from your catalog, prices, item numbers and stock are recited from the catalog's facts, and a rule keeps a price that is not in the list off every channel.

Gaps wait for you

A shopper's question with no written answer lands under Q&A and gaps with the whole conversation, answered once for every channel.

Tested every night

Each store rule carries a test question and the words its answer must and must not contain, run every night, green or red.

Set-up

Product FAQ for online stores, set up in 2 minutes

Your store, read

Give Lisa your store's address; the site map is scanned and product pages, pictures and videos join the knowledge topic by topic.

The first questions

Answer by talking what you sell, what she must never promise and how you recommend, and each answer becomes a rule or a fact.

Your rules and files

Add your return policy, shipping rules, size guides and supplier sheets; the shipping and returns knowledge pairs contradictions for you, and each rule gets its own test.

Ask it like a shopper

Run the 7-day free trial, ask what your shoppers ask, and read the night's tests before you decide.

Questions & answers

AI Knowledge for E-commerce: questions & answers

What is a knowledge base for an online store?

It is the set of facts, rules and documents the AI answers your shoppers from. In AI Knowledge it is one tree: your store's pages, your policies, your rules and your catalog, read on every call, chat and e-mail.

Can it stop the AI from inventing answers about products?

By design. The AI answers only from your knowledge, a sentence about a product that the knowledge does not support is held back, prices come from the catalog, and when nothing is written she says she will verify and come back.

Does it read our store's website every day?

Yes. Scan for new content runs daily: new product pages join with their pictures and videos, a changed page is read again and a page removed from the store is retired.

Can it hand out manuals or setup files only to buyers?

Yes. Each file in the library has its hand-out rule, such as only after the shopper's order is verified, and the link it gives expires, with every hand-out on the customer's record.

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