Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Phone for E-commerce. An ecommerce answering service that knows every order.

AI Phone is an ecommerce answering service for your store's number: it picks up on the first ring, day and night, through launch days and holiday peaks. Callers ask where an order is, whether a size is back, whether a payment went through; the AI verifies the order number and e-mail first and never reads private order details out loud.

TRY AI PHONE FREENo credit card · Ready in 2 minutes

Ready to buy? See plans & pricing ›

7 days free · per company, never per seat · nothing to install

Or call +1 (954) 736-3939 and hear it answer.

Zanus AI · AI Phone · Today's calls

AI Phone, the AI receptionist — Today's calls, real Zanus AI screen

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Answer the store line day and night; send refund and cancellation calls to the care lead.”

Lisa“Done: the store line is answered day and night, and refund or cancellation calls transfer to your care lead. Should wholesale calls go to sales?”

You talk. Lisa sets it up. Applied only on your yes.

How E-commerce use it

A caller at 11 PM gives her order number and e-mail; the AI says it shipped this morning and e-mails the tracking link after her yes.

A shopper asks whether the navy jacket in medium is in stock; the AI reads the store's own count and names the sizes left.

A customer demands a refund for a late parcel; the AI transfers him to your care lead with the order and the reason announced.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Keep your number: forward your existing line to your Front Office line and the AI answers immediately, no porting needed. Port the number in when you decide; we handle it with the carrier
A local number in your area, or your own number ported in
Answers on the first ring, 24/7, 365; your business hours only decide when people are reachable
Human-like voice: you choose the voice and the persona per function, greeting, sales, support, booking, callbacks
Receptionist style, no 'press 1': the caller speaks freely in any of 40 languages; the AI detects the language on the first sentence and switches the whole call. Keys still work, silently
Departments you define, sales, support, booking, billing, technical…, each with its own policy: AI first, operator first, or AI only; each with its own AI specialist when no human is free
Directory of your operators with per-day working hours, languages, the nicknames callers use, vacations and temp-worker expiry
Transfers announce the caller and the reason; your person ACCEPTS by pressing 1 before the call is connected; the call is pulled back before a mobile voicemail can swallow it
Language routing: a Spanish-speaking caller reaches your Spanish-speaking operator first
Hold music with spoken updates; when a person is unavailable the AI says the honest line you wrote for that time of day
Takes messages with the callback number read back and confirmed, delivered to that person's own inbox
Books appointments live from your calendar during the call; captures the e-mail letter by letter; saves the lead
Every fact from your approved knowledge, prices only from your catalog; with no source it says so and offers a person
Robocalls and telemarketers get one polite goodbye and stay away from your team
Off hours your way: full AI service, take-a-message only, or voicemail; holidays and special closures with the message you write
Every call transcribed into the customer's record with a summary; call log with transcripts, exportable; the morning briefing reads it for you

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Phone does, for every business ›

Works withAI Booking AI Assist on calls AI Call Desk AI Quoting AI Tickets AI Returns & Warranty AI CRM Lisa, your AI assistant

Questions & answers

AI Phone for E-commerce: questions & answers

What is an ecommerce answering service?

It is a service that answers your online store's phone line when your team cannot. Zanus AI does it with an AI voice agent for ecommerce: it finds orders, reads live stock and payment status from your store, and transfers anything that needs a person, such as a refund, with the reason announced.

Does the AI read order details out loud on the phone?

No. Once the order number and the e-mail on the order match, it says only the status, such as paid or shipped. Items, amounts, the address and the tracking number stay off the call; the tracking link and a copy of the order are e-mailed to the address on the order.

Do we keep our store's phone number?

Yes. You forward your existing number to your Front Office line and the AI answers at once, with no porting. You choose when a person picks up first and when the AI takes the call, for example during a product launch or a holiday rush.

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