Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Returns & Warranty for E-commerce. Ecommerce returns checked by AI, approved by your team.

AI Returns & Warranty handles ecommerce returns from the first request: the AI checks the order and your return policy, asks what is wrong and, for a gadget that stopped working, e-mails the troubleshooting first. A return it accepts waits as Pending until a person on your team approves it, which sends the return instructions, or rejects it.

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7 days free · per company, never per seat · nothing to install

Zanus AI · AI Returns & Warranty · Every return in its stage, from pending to paid and closed

AI Returns & Warranty — Every return in its stage, from pending to paid and closed, real Zanus AI screen

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Which returns are arriving this week?”

Lisa“Three are arriving: the boots from order 2231, a desk lamp and a rain jacket, all approved with their RMA numbers sent. Shall I open the boots?”

You talk. Lisa sets it up. Applied only on your yes.

How E-commerce use it

A customer asks to return boots one size too small within your window; the request waits as Pending, and approval sends the return instructions.

A request arrives for an order outside your return window; the AI explains your policy and passes the exception to your care lead.

Wireless earbuds stopped charging; the AI e-mails the reset steps first, and when they fail a warranty return is filed for review.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Troubleshooting first; a person approves, and the RMA number and the return address are e-mailed
A pipeline you can see: pending, arriving, work in progress, awaiting payment, paid, closed with the tracking number
Repair quotes e-mailed for approval; payment link; the tracking number sent as your person typed it
The return address chosen by the type of product, with a default for the rest

Add it to AI Tickets or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI Returns & Warranty does, for every business ›

Works withAI Tickets AI Phone AI Chat AI Quoting

Questions & answers

AI Returns & Warranty for E-commerce: questions & answers

Can AI handle ecommerce returns without a person?

It handles the request; a person approves. The AI checks the order and your return policy, asks for the reason and photos, and files the return as Pending. Your team presses Approve to send the RMA number and the return address, or Reject, which sends no e-mail.

Does the AI refund the customer?

No. Refunds, exchanges and store credit are decided and issued by your team in the store. The return record shows the order, the reason and the conversation, so the person deciding has the whole story.

Can it handle warranty claims for products we sell?

Yes, as returns your staff decide. The AI asks for the order, the model and the issue, e-mails troubleshooting steps first, and files the claim with everything attached for your warranty desk.

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