Winner CES 2026 · ISE 2026 · TMCnet 2026

AI Chat for E-commerce. The AI chatbot for ecommerce that reads your live store.

AI Chat is the AI chatbot for ecommerce websites that answers from your store, not from a script. On Shopify, BigCommerce or as a WooCommerce AI chatbot, it tells shoppers what is in stock, what a product costs in the catalog and where their order stands once they confirm the order number and e-mail, by text or by voice.

TRY AI CHAT FREENo credit card · Ready in 2 minutes

Ready to buy? See plans & pricing ›

7 days free · per company, never per seat · nothing to install

Zanus AI · AI Chat · The Website chat page: live sessions and the day's counters

AI Chat — The Website chat page: live sessions and the day's counters, real Zanus AI screen

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Answer stock and order questions in the chat; hand refund requests to the care team.”

Lisa“Done: the chat now answers stock and order-status questions from your store and hands refund requests to the care team. Should it speak too?”

You talk. Lisa sets it up. Applied only on your yes.

How E-commerce use it

On a sofa page, a shopper asks whether the gray fabric is in stock; the AI reads the live count and opens that variant's page.

At midnight a customer types her order number and e-mail; the chat says the parcel shipped and offers to e-mail the tracking link.

An office manager asks for forty candle gift sets; the chat starts a quote from your catalog that she pays on your store's checkout.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Text and voice in one widget on your site, the visitor types or talks; the AI answers in their language
Knows the page the visitor is on and answers from your pages, files, prices and rules
Shows pictures and product screens while it talks; opens the right page of your site and continues there
Captures the lead with a verified e-mail; books appointments from your live calendar; offers your AI Demo
Your people take over any chat live in one click, with the context, not a transcript to read
Instant barge-in: the visitor interrupts and the AI stops; echo and background noise filtered
Optional AI Avatar: the same assistant with a face that talks
Every conversation on the customer's record; chat analytics per page and topic; sessions exportable
Installs with one line on any site, Shopify, WordPress, custom; the widget is yours to brand

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI Chat does, for every business ›

Works withAI Booking AI Avatar AI Demo AI Quoting AI Tickets AI Returns & Warranty AI CRM

Questions & answers

AI Chat for E-commerce: questions & answers

Can a WooCommerce AI chatbot answer from live stock?

Yes. Once your WooCommerce store is connected, the chat reads products, prices and stock from it, synced every hour and again whenever you press Sync now. The stock it states is the store's own count, and a product you left out of the AI's catalog gets a person instead of a guess.

Can the ecommerce chatbot show a shopper their order status?

Yes, after a check. The shopper gives the order number and the e-mail used at checkout, and the chat answers paid, fulfilled or shipped. The tracking link and a copy of the order go only to the address on the order, never to another one.

Can our care team take over a chat?

Yes, in one click. Your agent sees the conversation, the product page the shopper is on and their past orders, and carries on without asking for the order number again.

Does the store chatbot work in other languages?

Yes, in 40 languages, by text or by voice. A shopper who writes in Spanish or French gets the same stock, price and order answers as your English store gives, drawn from the same store data.

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