AI Front Office for E-commerce. AI customer service for ecommerce, straight from your store.
AI customer service for ecommerce that keeps the store you have, on Shopify, WooCommerce or BigCommerce, one store or several. Zanus AI adds an AI layer on top: calls, chat, e-mail, web forms and quotes answered from live orders, stock and prices, where is my order included, ready to go for a fraction of the cost.
TRY IT FREE NOWNo credit card · Ready in 2 minutesReady to buy? See plans & pricing ›
7 days free · per company, never per seat · nothing to install
Easy setup
Answers & books
Sells
Helps your team
You talk. Lisa sets it up.
You“Answer the store line day and night; send refund and cancellation calls to the care lead.”
Lisa“Done: the store line is answered day and night, and refund or cancellation calls transfer to your care lead. Should wholesale calls go to sales?”
Any setting, in any module · applied only on your yes
Start with the one thing you need. Add more anytime by asking Lisa.
The whole Front Office › · All industries ›
Who reaches you
Who the AI answers for E-commerce
- Shoppers asking where their order is, order number in hand
- Buyers checking a size, a color or the stock before checkout
- Customers locked out of their account or moving a shipping address
- Wholesale buyers, boutiques and offices asking for a bulk quote
- Repeat customers asking whether a payment went through
- Customers sending back an item that did not fit or arrived damaged
Questions & answers
AI Front Office for E-commerce: questions & answers
What is AI customer service for ecommerce?
It is an AI agent that answers an online store's customers on the phone, in the chat, by e-mail and in web forms, from the store's own data. Zanus AI looks up orders after a check, reads live stock and prices, e-mails tracking links and passes refunds and exceptions to your team.
Can an ecommerce AI agent answer where is my order?
Yes. It first checks the order number and the e-mail on the order, then says whether the order is paid, fulfilled or shipped. On a call it keeps the items, amounts, address and tracking number to itself; with the customer's yes, the tracking link goes by e-mail to the address on the order.
Does it work with Shopify, WooCommerce and BigCommerce?
Yes, with all three, one store or several. Each store connects with an access key from its admin and is tested before it goes live. With two stores, you mark one ACTIVE, for quotes and the price catalog, and the other LEGACY, where past orders are still found.
Can the AI change or cancel an order?
It can change one thing: the shipping address, once per order, when the order is paid, the e-mail matches and nothing has shipped, and every change is recorded. Cancellations, refunds, discounts and requests about someone else's order go to your team with the conversation attached.
How long does it take to set up AI customer service for an online store?
Lisa sets the Front Office up from your website in 2 minutes. You then connect the store with an access key from its admin; products, prices and stock sync every hour, and Sync now reads the store again after a price change or a restock.
Will AI customer service replace our care team?
No. It handles the routine questions at any hour, such as whether an order shipped, whether a size is in stock or whether a payment arrived. Complaints and exceptions reach your people with the whole conversation, and your agents can step into any chat or call.
Do the phone, chat and e-mail give the same answers?
Yes. Every channel reads the same store data, so stock, order status, quotes and payment status match whether the customer calls, chats, writes or talks to the avatar. Each conversation lands on the customer's record next to their orders.
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Ready to buy? See plans & pricing ›
Or call +1 (954) 736-3939 — the AI answers.