AI Tickets for E-commerce. Ecommerce ticketing that numbers every order problem.
AI Tickets brings ecommerce ticketing to every channel: when a customer calls, chats, e-mails or fills a form about a damaged parcel, a wrong size or an order marked delivered that never arrived, a numbered ticket opens with the whole conversation and the order. Your care, warehouse or shipping desk gets it, with the priority read from the customer's words.
TRY AI TICKETS FREENo credit card · Ready in 2 minutesReady to buy? See plans & pricing ›
7 days free · per company, never per seat · nothing to install
Easy setupSet up everything just by talking to Lisa AISee how ›You“How many tickets are open for shipping, and which one is oldest?”
Lisa“Five are open for shipping; the oldest, a parcel marked delivered but missing since Monday, has no reply yet. Shall I open it?”
You talk. Lisa sets it up. Applied only on your yes.
How E-commerce use it
A customer e-mails a photo of a cracked vase; the ticket opens for the care desk with the order and the photo attached.
The order shows delivered but the customer says the parcel never came; the ticket goes to shipping and she gets its number by e-mail.
A shopper calls back about her open ticket; the AI gives her the ticket number and status instead of opening a second one.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Opened from a phone call, a chat, an e-mail or a web form, with the whole conversation and the customer identified
- Nights and weekends: the customer gets a number and a promise, your team gets the ticket in the morning
- The AI answers from your knowledge when it is sure enough; otherwise it proposes the answer and a person sends it
- Pending, manual review, responded and closed; priority, who holds it, Merge and internal notes for your team
Add it to any contact channel — AI Phone, AI Chat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Tickets does, for every business ›
Works withAI PhoneAI ChatAI E-mailAI Web FormsAI Returns & Warranty
Questions & answers
AI Tickets for E-commerce: questions & answers
What is ecommerce ticketing?
It is one numbered list of every order problem your customers raise, from any channel. With AI Tickets each ticket carries the conversation, the order and the customer's earlier tickets, and goes to the desk that handles it, so nothing gets lost during a holiday rush.
Does the AI decide on refunds from a ticket?
No. Refunds, replacements and credits stay with your staff. On a ticket the AI can propose an answer from the conversation and your policy, and a person revises it, sends it or asks the customer for more.
When does the AI answer a ticket on its own?
Only in the departments where you allow it, and only when its confidence is above the threshold you set. A ticket below the threshold, such as a lost-in-transit dispute, waits in Manual review for a person.
Can the customer reply on the same ticket?
Yes. Each reply from your team carries the ticket number in its subject, so the customer's answer returns to the same ticket. Tickets the customer leaves unanswered close by themselves after the number of days you choose.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for E-commerce ›
Easy setup
Answers & books
Sells
Helps your team
Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Ready to buy? See plans & pricing ›
Or call +1 (954) 736-3939 — the AI answers.