AI Team Assistant for E-commerce. Your care agents ask the policies, not each other.
AI Team Assistant answers your care, warehouse and marketing staff from your own documents, including internal ones customers never see: when an exception to the return window is allowed, how to handle a chargeback, which carrier takes oversized parcels, who to call at a supplier. Every answer comes with the document it came from.
TRY AI TEAM ASSISTANT FREENo credit card · Ready in 2 minutesReady to buy? See plans & pricing ›
7 days free · per company, never per seat · nothing to install
Easy setupSet up everything just by talking to Lisa AISee how ›You“Load the internal refund exceptions and supplier contacts for staff only.”
Lisa“Done: refund exceptions and supplier contacts are loaded as staff-only knowledge, never shown to customers. Want the packing guide added?”
You talk. Lisa sets it up. Applied only on your yes.
How E-commerce use it
An agent asks when a refund outside the window is allowed and gets your internal exception rule with its source.
A packer asks how to ship a glass item abroad and gets your packing guide page in the answer.
A new marketing hire asks which campaigns ran last holiday season and gets the internal campaign notes.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- An internal assistant for your staff, procedures, prices, policies
- Internal-only knowledge, kept out of everything customers see
- Answers with the source, so people learn where things are
Available on its own or inside a solution · See pricing › · Per company, never per seat.
Everything AI Team Assistant does, for every business ›
Works withAI File CabinetLisa, your AI assistant
Questions & answers
AI Team Assistant for E-commerce: questions & answers
Can our staff ask an AI about internal store policies?
Yes. Internal rules such as refund exceptions, chargeback steps and supplier contacts are loaded as staff-only knowledge, kept away from the phone, chat and e-mail customers use. Each answer names its source document.
Does the team assistant replace training?
No, the two work together. New hires learn your policies in AI Team Training; the assistant answers whatever comes up on a busy sale day, citing the page.
Who keeps the answers current?
Your team, by updating the documents. When the return policy changes for the holiday season and the file is updated, the assistant answers the new way and cites the new file.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for E-commerce ›
Easy setup
Answers & books
Sells
Helps your team
Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
She sets up your business in 2 minutes.
Other software makes you learn it. Zanus AI learns your business.
Try it free on your own business — no credit card, per company, never per seat.
Ready to buy? See plans & pricing ›
Or call +1 (954) 736-3939 — the AI answers.