AI Assist on calls for E-commerce. Return rules and shipping cutoffs on your agent's screen.
AI Assist shows live suggestions from your knowledge on the agent's screen while they talk to a customer: the return window for a sale item, the shipping cutoff before a holiday, the care instructions of a fabric, the answer to a sizing question. The customer hears only your agent, who chooses what to say.
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7 days free · per company, never per seat · nothing to install
Easy setupSet up everything just by talking to Lisa AISee how ›You“Show the return policy and shipping cutoffs during care calls.”
Lisa“Done: during care calls the assist now shows your return policy and shipping cutoffs. Should it show the size guides too?”
You talk. Lisa sets it up. Applied only on your yes.
How E-commerce use it
A caller asks whether a final-sale dress can be returned; the agent's screen shows your final-sale rule before she answers.
During a call about a holiday gift, the assist shows the last shipping date for delivery before the holiday.
A new agent hears a question about a chargeback and sees on screen that it belongs to your finance person.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Live suggestions from your knowledge during a call, on your operator's screen
- Never speaks to the customer, your person stays the voice
Add it to AI Call Desk or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Assist on calls does, for every business ›
Works withAI Call DeskAI PhoneAI TicketsAI QuotingAI Booking
Questions & answers
AI Assist on calls for E-commerce: questions & answers
Does AI Assist talk to our customers?
No. Suggestions appear only on your agent's screen during the call, and the agent decides what to say. It suits calls where a person must stay on the line, such as a refund exception or an upset customer.
Where do the on-screen suggestions come from?
From the knowledge you loaded: your return and shipping policies, size guides, care instructions and product pages. When something is not in your knowledge, the assist shows nothing rather than inventing an answer.
Does it help seasonal care agents?
Yes. A seasonal hire sees the approved answer while the customer is still talking, instead of putting the call on hold during the holiday rush to ask a senior agent.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for E-commerce ›
Easy setup
Answers & books
Sells
Helps your team
Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
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