Winner CES 2026 · ISE 2026 · TMCnet 2026

AI E-mail for E-commerce. Ecommerce email support answered from the order itself.

AI E-mail is ecommerce email support for your support@ and orders@ inboxes: it answers from the store, not from templates alone. Where-is-my-order e-mails sent from the address on the order get the status and the tracking link, stock questions get the store's count, and a refund, cancellation or chargeback waits for your team with a draft ready.

TRY AI E-MAIL FREENo credit card · Ready in 2 minutes

Ready to buy? See plans & pricing ›

7 days free · per company, never per seat · nothing to install

Zanus AI · AI E-mail · The Mail page: the desks, the list, the reader

AI E-mail — The Mail page: the desks, the list, the reader, real Zanus AI screen

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Answer order-status e-mails on your own; hold every refund and chargeback e-mail for me.”

Lisa“Done: order-status e-mails are now answered automatically, and refund and chargeback e-mails wait for you with a draft ready. Want stock questions answered too?”

You talk. Lisa sets it up. Applied only on your yes.

How E-commerce use it

A customer e-mails from the address on her order asking where it is; the reply gives the shipped status and the tracking link.

A shopper writes that the confirmation never arrived; the AI e-mails a copy of the order to the address used at checkout.

A buyer asks by e-mail for a refund on a late gift; the AI holds its draft and routes the thread to your care lead.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Your own sending domain, set up and warmed for you; replies land in Front Office, not in a personal inbox
Drafts and answers from your approved knowledge, in the customer's language; approve each one or let it send under rules you set
Take over any thread and send from your own address; connect your Google or Microsoft mailbox for personal mail
Every thread on the customer's record; a reply stops any running follow-up and alerts the owner
Templates written from your knowledge; deliverability report, bounces, complaints, engagement
Attachments, quotes and confirmations sent from the same place; nothing typed twice

Available on its own or inside a solution · See pricing › · Per company, never per seat.

Everything AI E-mail does, for every business ›

Works withLisa, your AI assistant AI Follow-up AI Quoting AI Booking AI Tickets AI Returns & Warranty

Questions & answers

AI E-mail for E-commerce: questions & answers

What is ecommerce email support with AI?

It is an AI that reads your store's inbox and answers from your store's data. Zanus AI replies to order, stock and payment questions with the status from the order, sends tracking links and order copies to the address on the order, and routes refunds and disputes to a person.

Will the AI send a refund or a discount code by e-mail?

No. Refunds, cancellations and discounts are decisions for your team, so those e-mails wait in the inbox with the thread summarized and a reply drafted. A person reads the draft, changes it if needed and sends it.

Do replies come from our store's own address?

Yes. Replies leave from your own sending domain, which is set up and warmed for you, and the customer's answers come back to the shared Front Office inbox. Each thread is kept on the customer's record beside their orders and chats.

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