AI Call Desk for E-commerce. A browser phone and callback queue for your care team.
AI Call Desk gives your customer care agents a phone in the browser that calls from your store's number, plus a work queue Front Office prepares: the caller who hung up during the holiday rush, the refund request waiting for a person, the wholesale lead to call back. Each call is transcribed onto the customer's record.
TRY AI CALL DESK FREENo credit card · Ready in 2 minutesReady to buy? See plans & pricing ›
7 days free · per company, never per seat · nothing to install
Easy setupSet up everything just by talking to Lisa AISee how ›You“Put refund and cancellation callbacks in the care queue, oldest first.”
Lisa“Done: refund and cancellation callbacks now go to the care queue, oldest first, each with the conversation attached. Want weekend hang-ups added too?”
You talk. Lisa sets it up. Applied only on your yes.
How E-commerce use it
On the Monday after Black Friday, your agent opens a queue of every refund and cancellation request from the weekend, oldest first.
An agent calls a customer back about a missing parcel from the store's number in the browser, and the call lands on her record.
After a call about a wrong color, the agent dictates two lines and the replacement follow-up is scheduled for Thursday.
REAL AI - the whole Front Office is AI, not old software with an AI button.
What’s included
- Work queue: who to call, why, from which conversation, prepared by Front Office
- Phone in the browser, calling from your company number
- The call transcribed into the customer's story as it happens
- Two dictated lines after the call → the next step proposed and scheduled
- AI Assist on calls available on top: live suggestions from your knowledge while your person talks
Add it to AI Phone or get it inside a solution · See pricing › · Per company, never per seat.
Everything AI Call Desk does, for every business ›
Works withAI PhoneAI CRMAI Assist on callsAI QuotingAI BookingAI Follow-up
Questions & answers
AI Call Desk for E-commerce: questions & answers
What is a call desk for an online store's care team?
It is a phone and a callback list for your agents in one browser tab. They ring customers from the store's number, see the reason each person is waiting, and every call is transcribed onto the customer's record next to their orders.
Can agents work the call desk from home?
Yes. There is nothing to install on a desk: the phone runs in the browser and shows your store's number, so an agent at the warehouse and one at home work the same queue during the holiday peak.
How is the callback queue filled?
Front Office fills it from the conversations that need a person: refund requests, hang-ups, unpaid quotes and open tickets. Each item names the customer, why they need a call and the conversation it came from.
Keep exploring
Where next?
Start with the one thing you need. Add more anytime by asking Lisa.
AI Front Office for E-commerce ›
Easy setup
Answers & books
Sells
Helps your team
Included
Award-winning AI
Winner at CES 2026, ISE 2026 and TMCnet Enterprise AI Product of the Year.
REAL AI - the whole Front Office is AI, not old software with an AI button.
Awards & trade shows ›
Give Lisa your website.
She sets up your business in 2 minutes.
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Try it free on your own business — no credit card, per company, never per seat.
Ready to buy? See plans & pricing ›
Or call +1 (954) 736-3939 — the AI answers.