Winner CES 2026 · ISE 2026 · TMCnet 2026

AI CRM for E-commerce. A Shopify CRM where every order meets every call.

AI CRM works as a Shopify CRM, and for WooCommerce and BigCommerce stores too: each customer's calls, chats, e-mails, web forms, orders and purchases sit on one record your team did not type. Ask in plain words who bought a product and when, and the list is ready for a thank-you, a back-in-stock note or a win-back campaign.

TRY AI CRM FREENo credit card · Ready in 2 minutes

Ready to buy? See plans & pricing ›

7 days free · per company, never per seat · nothing to install

Zanus AI · AI CRM · Contacts & Leads: the list with sources and status

AI CRM — Contacts & Leads: the list with sources and status, real Zanus AI screen

Easy setupSet up everything just by talking to Lisa AISee how ›

You“Show each customer's store orders on their record and tag the wholesale buyers.”

Lisa“Done: every customer record now shows their store orders, and wholesale buyers carry their tag from the store. Want a list of last month's first-time buyers?”

You talk. Lisa sets it up. Applied only on your yes.

How E-commerce use it

You ask for everyone who bought a 28-inch TV in the last six months, and they get a thank-you e-mail with setup tips.

A customer calls about a damaged lamp; your agent opens one record with her three past orders, last week's chat and the photo she sent.

A repeat buyer who ordered every month has gone quiet since spring; the record flags him and your team gets a win-back task.

REAL AI - the whole Front Office is AI, not old software with an AI button.

What’s included

Every person and company qualified from the conversations, health score with its WHY, gauges, photo, LinkedIn; nothing typed by your staff
Deals with stages, probability and expected close, created and moved by the events themselves: lead qualified → demo → quote → won
Tasks and to-dos assigned to your people, from the AI or by hand, with reminders; calls, meetings and notes logged on the record
Your own fields on contacts, companies and deals; saved views; tags and segments; record ownership
Pipeline forecast weighted by probability; win / loss review; "ask your pipeline" in plain language
Basic contacts and companies stay in every Front Office, this item adds the qualification, the pipeline and the forecast

Add it to any contact channel — AI Phone, AI Chat, AI E-mail or AI Web Forms — or get it inside a solution · See pricing › · Per company, never per seat.

Everything AI CRM does, for every business ›

Works withAI Phone AI Chat AI Web Forms AI Demo AI Quoting AI Booking AI Follow-up AI Tickets AI Returns & Warranty AI Call Desk AI Marketing

Questions & answers

AI CRM for E-commerce: questions & answers

What does a Shopify CRM do for an online store?

It keeps every customer on one record: their orders and purchases from the store next to their calls, chats and e-mails with your team. With Zanus AI the record fills itself from each conversation, and the same works for WooCommerce and BigCommerce stores.

Can we send a campaign to customers who bought a certain product?

Yes. Ask for the buyers of one product in a time window, such as everyone who ordered the walnut desk since spring, and send them a thank-you, a care tip or news of a matching accessory through AI Marketing.

Does the CRM replace our store admin?

No. Orders, payments, refunds and fulfillment stay in your store. The CRM keeps the conversation side: who called or wrote, what they asked, which quotes and tickets are open, and the next task for your team.

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